Timothy Nowak, Mba, Crp, Gms-T, Shrm-Scp Email & Phone Number

Denver, Colorado, United States

Western Region

Denver, Colorado, United States

• Effectively communicate, promote, and execute initiatives for Realogy Leads Group and CB Realty internally and externally for the region of Arizona, Colorado, & Utah. • Provide virtual agent development and support through various technology platforms including video conferencing and video content creation.• Partner with Local Operating Company leadership to achieve goals for the Realogy Leads Group and CB Realty.• Work closely with Director of Network Success, Local Operating Company Senior Leadership and Operations Directors to establish and execute strategies for successful achievement of agent goals and key performance metrics for Realogy Leads Group and CB Realty.• Work closely with Director of Network Success and Operations Managers to assess and analyze key metric performance.• Work closely with Program Education Manager to develop customized agent education to complement existing certification tracks.• Work closely with Performance Coaching Manager to review coaching results.• Pro-actively onboard and exit agent team members based on overall performance.• Represent Realogy Leads Group and CB Realty to corporations and other sources of business including relocation companies, corporate client specific events and group move presentations.• Represent Realogy Leads Group and CB Realty at local branch office and regional meetings.• Effectively educate CB Realty agents on specific use of proprietary CRM, digital lead delivery and referral management technology.• Responsible for analyzing performance data reports against key metrics performance goals.

Greater Denver Area

• Corporate Account Manager• Supporting strategic objectives internally and for accounts• Licensed Managing Broker in the state of Colorado.• Managing staff wellness and performance reviews.• Motivating and supporting current staff.• Recruiting talent to support organization growth• Handling employee benefits.• Identifying staffing needs and creating job descriptions.• Designing and directing training programs.• Manage referral placement including occasional Needs Assessment Surveys with transferees.• Be the main point of contact for all accounts and team members.• Track incoming referrals and manage the update and reporting process.• Track outgoing referrals and solicit regular updates from the receiving companies.• Business Development & Account Management for client contacts.• Track relocation department profit and loss.• Completed the company's application and program for LeadingRE’s Relo Quality Certification• Expand the company’s Corporate Connections Program in regards to pursuing and growing Corporate Business Development• Network with industry partners at various relocation conferences and events• Track e-Lead business and work on sales volume growth.• Assist in marketing to other broker company relocation departments. Developing relationship with other Relocation Directors and vendors.• Serve as strategic growth advisor for the organization.

Greater Denver Area

• Corporate Account Manager.• Be the main point of contact for all incoming and outgoing referrals.• Track incoming referrals and solicit regular updates from the assigned agents. Regularly report back to client account contacts.• Track outgoing referrals and solicit regular updates from the receiving companies.• Departmental Growth Initiatives.• Track relocation department dollar and productivity• Completed the company's application and program for LeadingRE’s Relo Quality Certification• Expand the company’s Corporate Connections Program in regards to pursuing and growing Corporate Business Development• Network with industry partners at various relocation conferences and events• Track e-Lead business and work on sales volume growth. • Assist in marketing to other LeadingRE company relocation departments. Developing relationship with other Relocation Directors and vendors. • Speak to the value proposition of LeadingRE, Luxury Portfolio, and Military On The Move, as well as, all the resources available through their memberships.

Greater Denver Area

• Participate in Annual Reviews with clients as requested.• Provide executive level services to VIP transferees.• Demonstrate competency in both the domestic and international relocation processes.• Proactive in identifying system and process improvement opportunities.• Interact with IT team in developing and testing new system features.• Acted as account manager for ten accounts

Greater Denver Area

ACCOUNT MANAGER/TEAM LEAD (Jan 2018-May 2018), SENIOR RELOCATION COUNSELOR (Sept 2017-Jan 2018), RELOCATION COUNSELOR (Oct 2015–Sept 2017)• Conduct a needs analysis with the transferee to develop a strong understanding of his/her requirements and to establish a strong rapport.• Consult on and administer relocation benefits according to client policies; adhering to expense guidelines, policy coverage, and timeframes.• Manage the household goods process including survey, pack/load, delivery, and claims.• Facilitate and conduct property management services on behalf of the transferee.• Provide home marketing assistance (HMA) in a professional and timely manner.• Manage transferee to allocated budget for expenses• Facilitate expense reimbursements to the transferee and payments to service partners.• Manage designated service partner relationships and facilitate resolution of service escalations in an effective and timely manner.• Review and approve leases for international transferees.• Assist international transferees with Visa requirements.• Serve as a mentor to other Relocation Counselors, including shadowing for new employees.• Provide industry and TRC-specific expertise during the RFP and sales process as needed.• Participate in best and final presentations.• Share best practices information (formally or informally) as part of ongoing, continuing education for rest of the team.• Participate in Annual Reviews with clients as requested.• Provide executive level services to VIP transferees.• Demonstrate competency in both the domestic and international relocation processes.• Proactive in identifying system and process improvement opportunities.• Interact with IT team in developing and testing new system features.• Acted as account manager for ten accounts

Greater Denver Area

• Conduct a needs analysis with the transferee to develop a strong understanding of his/her requirements and to establish a strong rapport.• Consult on and administer relocation benefits according to client policies; adhering to expense guidelines, policy coverage, and timeframes.• Manage the household goods process including survey, pack/load, delivery, and claims.• Facilitate and conduct property management services on behalf of the transferee.• Provide home marketing assistance (HMA) in a professional and timely manner.• Manage transferee to allocated budget for expenses• Facilitate expense reimbursements to the transferee and payments to service partners.• Manage designated service partner relationships and facilitate resolution of service escalations in an effective and timely manner.• Review and approve leases for international transferees.• Assist international transferees with Visa requirements.

Greater Denver Area

SENIOR RELOCATION CONSULTANT (Apr 2013–Oct 2015), RELOCATION CONSULTANT (Apr 2012–Apr 2013),RENTAL CONSULTANT (Apr 2011–Apr 2012), Focused on new team member training in this role to client specific requirements and job related tasks. Managed all aspects of the relocation program for Amazon and its executive-level employees throughout the world. Served as project manager and team lead for as many as 300 employee moves annually, ensuring that the household goods team safely and timely delivered client belongings. Managed the sale of employee homes and the purchase of new homes at their ultimate destination. Arranged for temporary housing. Scheduled appointments for showing of homes by coordinating between Realtors®, buyers, and sellers. Coordinated appraisals, surveys, and home inspections. Served as the liaison between operations, shippers, packers, real estate agents, and customers to ensure a smooth relocation process. Compiled information regarding entertainment options, schools, churches, shopping, etc., specific to each area. Developed a relationship of trust with customers and maintained constant contact.Key Accomplishments: • Ensured that Buyer Value Option (BVO) home sale transactions were in compliance with ERC tax regulations while minimizing taxable income for the client.• Provided exceptional customer service by creating proactive solutions to challenges and managing client relationships, with the goal of ensuring 100% satisfaction. Received the highest customer satisfaction scores on the team while managing a large case load.• Won the Amazon Customer Obsession Award for the third quarter of 2013.• Rapidly promoted to Senior Consultant, Team Lead, and Team Trainer after only one year.

Greater Denver Area

• Managed the sale of employee homes and the purchase of new homes at their ultimate destination. Arranged for temporary housing. • Scheduled appointments for showing of homes by coordinating between Realtors®, buyers, and sellers. Coordinated appraisals, surveys, and home inspections. • Served as the liaison between operations, shippers, packers, real estate agents, and customers to ensure a smooth relocation process. • Compiled information regarding entertainment options, schools, churches, shopping, etc., specific to each area. • Developed a relationship of trust with customers and maintained constant contact.

Greater Denver Area

• Compiled information regarding entertainment options, schools, churches, shopping, etc., specific to each area. • Developed a relationship of trust with customers and maintained constant contact.• Served as main point of contact for all relocating renters, interns and short term assignees.

Greater St. Louis Area

Conducted online research for aquaculture organizations. Cold called on them to identify decision makers. Generated and qualified leads for the marketing director. Coordinated trade show meetings to generate hot leads and sell services to potential clients.

B.A, Business Administration

Activities and Societies: Students International Business CouncilBACHELOR OF ARTS, BUSINESS ADMINISTRATION (2009) Benedictine College.

Colorado License, Real Estate

Colorado Real Estate License, Armbrust Real Estate Institute (2010)

M.B.A., International Business

Activities and Societies: Alpha Phi Omega-Beta Psi; MBA AssociationMASTER OF BUSINESS ADMINISTRATION (MBA), INTERNATIONAL BUSINESS (2010).