Timothy Orr Email and Phone Number
raleigh, north carolina, united states
Timothy Orr's Location
Holly Springs, North Carolina, United States, United States
Timothy Orr's Contact Details
Timothy Orr work email
- Valid
- Valid
Timothy Orr personal email
n/a
Timothy Orr phone numbers
About Timothy Orr
• Offering more than a decade of experience in administering voice/VoIP and data networks with expert abilities in troubleshooting and resolving network events from a remote location (NOC). • Diligently maintain unparalleled responsiveness to critical business needs, ensuring first-rate customer satisfaction and SLA compliance through continued communication and cooperation; significant experience in directing 80+ personnel among 24x7x365 operations. • Excel in monitoring all network activity to ensure availability of services, and gathering data and providing in-depth reports which support availability management. • Outstanding capabilities in scrutinizing, diagnosing and promptly rectifying complex technical errors and issues within carrier voice, optical, and enterprise data spaces. • Excellent interpersonal, organizational, problem solving, and documentation skills. • Combine veracity, sharp prioritization skills, and a team player work ethic toward consistently meeting or exceeding employer and customer expectations.Specialties: NOC management, CLEC Management, Capacity Management, Technical Training, Network Engineer, NOC engineer
Timothy Orr's Current Company Details
Bandwidth Inc.
View
Product Manager at Bandwidth.com
raleigh, north carolina, united states
- Website:
- bandwidth.com
- Employees:
- 815
Timothy Orr Work Experience Details
-
Product Manager IiBandwidth Inc. Jan 2022 - PresentRaleigh-Durham-Chapel Hill AreaProduct Manager for Voice Origination, Numbers, and Toll Free termination.
-
Sr Manager Network OperationsBandwidth.Com Nov 2013 - Jan 2022Raleigh-Durham, North Carolina Area• Responsible for all NOC operations 24x7, including all outage handling, resolution, and escalations.• Reviewed and approved all Change Management requests. Worked with requestors to get clarification, understand customer impact, and ensure maintenances met all guidelines.• Created metrics template for the NOC. Identified KPI’s and how to report on them. Identified targets and communicated to team.• Implemented changes to ticket system to allow more granular metrics data collection. Set up monthly audit of tickets to ensure ticket handling was meeting process and expectations.• Managed capacity for all domestic carriers and customer trunk groups and SBCs.• Responsible for FCC outage reporting, from filing the notification report through the final report.
-
Noc Manager IiBandwidth.Com Nov 2012 - Oct 2013Raleigh-Durham, North Carolina Area• Led 2nd shift team of NOC technicians responsible for the operation of a national telephone network serving 35 million TN’s, several hundred million calls/month, and well over 1 billion minutes of use/month. Handled on-call duties on rotating calendar to support escalations when no manager was on duty.• Ensure any/all service disruptions and impairments handled based on priority of event and in accordance with defined SLAs.• Identified and worked to prioritize implementation of clean-up of alarms, automation of processes and functions, and other areas of improving efficiency.• dentified and documented process, and actively migrated multiple OC-12’s and OC-48’s from old to new MUXes. Using Excel, scripted all commands to delete and re-build all trunk groups affected by migrations, which resulted in significantly reduced down-time for customers.• Led project to integrate and train operation and management of 911 related systems into the NOC. Identified and resolved lack of redundancy of multiple critical circuits within 911 architecture to ensure maximum uptime.• Worked on multi-month project to migrate 10 million TN’s for 1 customer to dedicated LRN’s. Handled all pre-testing and troubleshooting, and post-migration troubleshooting and support for customer.• Handled off-hours customer escalations
-
General Manager - Call CenterHotwire Communications Llc Jun 2012 - Nov 2012• Manage team of call center agents taking inbound calls from customers needing assistance with billing, new activations and de-activations, technical support, etc.• Responsible for managing average call handling times, first call resolutions, meeting sales goals, and taking care of customer escalations.• Responsible for learning, documenting, and training on a new video solution that was being deployed (Microsoft Mediaroom).• Responsible for providing technical training on all systems from Connexion Technologies to the employees of Hotwire Communications. -
General Manager - Cary Call CenterConnexion Technologies Mar 2012 - Jun 2012Cary, Nc• Manage team of 20+ call center agents taking inbound calls from customers needing assistance with billing, new activations and de-activations, technical support, etc.• Responsible for managing average call handling times, first call resolutions, meeting sales goals, and taking care of customer escalations.• Work directly with a 3rd party call center who we send 50% or more of our calls to. Monitor their quality, call handling times, abandon rates, and all other KPI’s. -
Noc Technical TrainerConnexion Technologies Oct 2010 - Mar 2012Cary, Nc• Developed training program and materials from the ground up for Tier 1 and Tier 2 teams on internal wiki website.• Provided training classes for Tier 1 and Tier 2 teams on all technical solutions.• Turned up new technical call center that is now responsible for handling 50% of technical support calls, troubleshooting issues for customer voice, data, and video solutions.• Worked with management team and other internal departments to document processes and procedures for Tier 1 and Tier 2 teams.• Worked with Engineering on all new technical solutions being introduced into the production network to ensure they were customer-ready and supportable. Documented all new solutions and provided all necessary training to all staff.• Served as security admin for the network by creating/deleting user accounts on all NOC systems as needed for all Tier 1, Tier 2, Tier 3, Provisioning, and Field employees.• Assisted team of people in integrating another business providing similar products into our NOC. Performed a “Deep Dive” into their business, learning their tools and process, to ensure a smooth transition of their customers into our NOC.• First Call Resolution rose from low 40% average to mid to upper 50% average after assuming training position.• Performed Quality Audit of all Tier 2 employees weekly. Looked at multiple tickets worked by each employee and verified process and technical troubleshooting were performed correctly. Provided feedback to employees on all failures.• Continue assisting Tier 3 as needed on trouble escalations, including wireless properties.
-
Tier 3 Engineer - WirelessConnexion Technologies Sep 2009 - Oct 2010Cary, Nc• Provided Tier 3 support on all Fixed Wireless properties (appx 1,500 to 2,000 end customers).• Interfaced directly with equipment manufacturer on multiple product level issues.• Led team of engineers and field technicians in project to retrofit wireless infrastructure in 8 communities.• Traveled to properties across the country to troubleshoot issues that were not possible to troubleshoot remotely, looking at things such as antenna placement and position, line of sight, and spectrum “noise” (utilizing spectrum analyzing tools).• Provided 24x7x365 on-call coverage for any and all wireless property issues.
-
Automation EngineerNortel Networks Feb 2009 - Sep 2009Rtp, Nc• Steadily advanced through a series of promotions based on proven technical acumen, performance, loyalty, and leadership expertise. • Spearhead efforts to automate functions where possible to reduce costs and enhance efficiency.• Within first two months in role, reduced alarm volume entering NOC by half, saving countless man hours managing alarms and expediting responses to actual customer network events. -
Manager – Network Operations, Tier 3Nortel Jul 2006 - Feb 2009Rtp, Nc• Applied dynamic supervisory skills toward directing, managing, scheduling, and evaluating team of up to 25 Tier 3 engineers charged with ensuring 100% satisfaction for 75 to 110 business customers among many lines of business including healthcare, court systems, governments, and many other enterprises.• Proactively supported sales and business development activities by creating compelling and informative presentations for existing and potential customers. • Played a pivotal role in winning $10M deal with large carrier customer. • Demonstrated exemplary communication and interpersonal skills in traveling to customer and prospective customer sites, assessing and identifying needs and concerns, and promoting company services and solutions. • Led transition from Tier 2 operating model to a Tier 3 with no impact to customer service or deliverables. • Served as Acting Senior Manager over NOC operations as needed, driving 24x7x365 business operations inclusive of escalations from customers and internal account teams and ensuring appropriate yet cost-effective staffing to meet customer demands. • Partnered with management team in major project to transfer specific tasks to a low-cost country by devising plan for training employees abroad.
-
Analysis / Tier 2 EngineerNortel Networks May 2004 - Jul 2006Rtp, Nc• Successfully met or exceeded 5 9’s (99.999%) reliability on 10 Class 5 DMS carrier switches for RBOC Long Distance Carrier, exhibiting proficiency in network administration including SS7, clocking, transport, and switch. • Industriously investigated all service-impacting events and network anomalies, provided in-depth analysis to customer, and reported events to FCC in accordance with policies and procedures.• Provided 24x7x365 on-call support for all service-impacting events on customer network.• Relied upon to ensure strict adherence to customer SLAs by attending monthly meetings and providing swift corrective action as needed.• Participated in transitioning 6 of 10 customers’ switches from TDM to VoIP platforms, providing recommendations during cutover related to translations that saved approximately 2,000 man hours for customer translations team.• Provided 24x7 coverage during Hurricane Katrina requiring exhaustive efforts to save customer switch, optimize continuity through storm and aftermath, and assist in re-routing traffic from switch to reduce congestion.
-
Surveillance EngineerNortel Networks May 1999 - Mar 2004Raleigh, Nc• Exercised outstanding critical thinking and troubleshooting capabilities to monitor customer network for real-time alarms and events, respond accordingly, identify outages, and rapidly restore service.• Navigated efforts to meet or exceed all customer SLAs and ensure 100% satisfaction.• Prepared complete documentation related to trouble tickets to ensure compliance. • Expertly monitored equipment such as Nortel DMS switches, Tellabs DACS’s, Nortel OC3, 12, 48, and 192 optical equipment, Nortel and Cisco routers and switches, and Juniper routers.• Leveraged a collaborative work approach in creating and administering training classes to peers, compiling helpful job aids, and posting to website for department to use as needed.
Timothy Orr Skills
Voip
Computer Network Operations
Troubleshooting
Telecommunications
Wireless
Switches
Ip
Networking
Ethernet
Wireless Networking
Network Administration
Telephony
Technical Support
Security
Call Center
Routing
Software Documentation
Wan
Call Centers
Fiber Optics
Tcp/ip
Network Engineering
Ss7
Unified Communications
Cisco Technologies
Data Center
Managed Services
Technical Training
Network Operations
Timothy Orr Education Details
-
Telecommunications
Frequently Asked Questions about Timothy Orr
What company does Timothy Orr work for?
Timothy Orr works for Bandwidth Inc.
What is Timothy Orr's role at the current company?
Timothy Orr's current role is Product Manager at Bandwidth.com.
What is Timothy Orr's email address?
Timothy Orr's email address is to****@****.rr.com
What is Timothy Orr's direct phone number?
Timothy Orr's direct phone number is +191943*****
What schools did Timothy Orr attend?
Timothy Orr attended Wake Technical Community College.
What skills is Timothy Orr known for?
Timothy Orr has skills like Voip, Computer Network Operations, Troubleshooting, Telecommunications, Wireless, Switches, Ip, Networking, Ethernet, Wireless Networking, Network Administration, Telephony.
Who are Timothy Orr's colleagues?
Timothy Orr's colleagues are Michaela Lee, George Stone, Matthew Keeler, Tim Creedon, Pat Devlin, Adam Belk, Jordan Cuevas.
Not the Timothy Orr you were looking for?
-
5gmail.com, gao.gov, dcma.mil, nmrs.com, oracle.com -
2accenture.com, pointsolve.com -
-
Timothy Orr
President, Consultant, The Orr Group Llc | Major General, Usa (Retired)Des Moines Metropolitan Area1ngb.army.mil
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial