Timothy Cunningham Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio Metropolitan Area

Orchestrate the movement of billions in cash through a network of 3 Chase-owned and 100+ outsourced cash vaults, directing strategy and optimization impacting 5.2K Chase Banking Centers and 5.3K+ supplier-serviced ATMs, and managing a $100M+ annualized budget. Manage a portfolio of 10K Treasury and Commercial clients from onboarding to account maintenance and cash supply coordination. Direct a 250-member team in performing cash ordering, balancing, shipment, and supplier management functions in alignment with service-level agreements and contracts.»» Maintain a 98.5%+ success rate—on 1.4M service interactions annually—for Chase ATM cash supplier timeliness and accuracy, while achieving 99%+ cash vault deposit and order accuracy on 10.8M+ commercial client transactions annually.»» Mitigate downtime risks through ATM cash, compliance, and escalation management, impacting 5.3K supplier-serviced Chase ATMs and negotiating highly competitive contracts, not only yielding cost savings but also desired service levels.»» Manage optimal cash levels at 5.2K Chase Banking Centers nationwide, performing predictive modeling to forecast needs and collaborating with product and branch teams to identify enhancement opportunities.

Columbus, Ohio Metropolitan Area

Accountable for the 24x7 uninterrupted operability of a network of 18K ATMs, leading an almost 100-member team—in the US and the Philippines—in mitigating downtime through proactive monitoring. Directed key units integral to optimizing ATM operations, leading cross-functional stakeholders throughout ATM Help Desk and Monitoring, Vendor Management, Escalations, Business Applications, Risk Support, and Cash Operations.»» Captured strong and sustainable cost savings through vendor selection and contract negotiation, engaging with ATM hardware service suppliers to reduce maintenance expenses and outsourcing vault balancing and cash ordering for 180+ vaults.»» Oversaw a call center responsible for dispatching suppliers in response to hardware and cash needs, building a high-performing team able to support onsite vendors.»» Delivered key insights and analytics through executive reports pertaining to 11 ATM escalation channels supporting branch and executive leaders, enabling local market and enterprise leaders to make data-driven decisions.

Columbus, Ohio Metropolitan Area

Leveraged technology background to identify opportunities for efficiency and performance improvement, leading a 145+-member team in the Control and Customer Services area accountable for processing account holds in compliance with all regulatory requirements.»» Continued to digitize critical business processes, establishing electronic file exchanges with key agencies and mapping compliance requirements to mitigate risks, close communication gaps, and expedite actions following notices of court orders and levies.»» Oversaw 115+ employees and 30 contractors across 6 functional units, managing the Central Ohio operation consisting of Input & Output, Court Orders, Levies, Information Subpoenas, Restraining Notices, Payouts & Releases, and Remittances.»» ‘Stood up’ offshore processing team, playing a key role in selecting new site in India, onboarding 10-person team, and augmenting domestic Court Orders and Levies operation with a strategically designed support organization.

Columbus, Ohio Metropolitan Area

Spearheaded continued digitization of legacy Payment Workflow Management operations processes, serving as a change management leader for projects within the Float and Logistics domains, managing resources, and fueling process improvements.»» Engaged as a business product owner for the Virtual Processing Center world-class initiative, and as a key contributor to the CTO Change Management Weekly Review, in addition to temporarily managing a 125-seat Fraud Hotline Call Center.

Columbus, Ohio Metropolitan Area

Returned to an integration- and conversion-focused position, this time for JPMorgan Chase’s $1.9B purchase of Washington Mutual Bank, ultimately overseeing 11 programs and 41 projects for multiple overlapping conversion market events.»» Led people and processes in executing integration and conversion activities, approving all key decisions, implementing change controls and SLAs across various areas of the business, and translating IT jargon into actionable business language.

Columbus, Ohio Metropolitan Area

Championed technology projects to improve Teller Image Processing Program efficiencies, communicating with Retail and CTO stakeholders to prioritize change controls, oversee implementation events, and ensure achievement of project objectives. In 2008, transitioned to manage Enterprise Program releases, directing teams through lifecycle processes and release models.»» Led $13.5M migration from paper-based processing to a digital imaging platform, managing entire project lifecycle—spanning 78K IT hours—including development, analysis, testing, production support, and go-live across 3K+ branches.

Columbus, Ohio Metropolitan Area

Led multi-year programs and projects with the goal of fully integrating systems, processes, and people following the 2004 Bank One Corporation and JPMorgan Chase & Co. merger, resulting in oversight of 16 programs and 114 projects in multiple markets.»» Served as a direct liaison between IT and business leaders—across multiple lines of business and the Enterprise Program Management organization—fueling the achievement of business-critical conversion and integration milestones.

Columbus, Ohio Metropolitan Area

Held full ownership of business-critical IT projects and programs, leading teams throughout the development lifecycle to drive system integrations and enhancements, process improvements, unprecedented efficiencies, and operational cost savings.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Business Administration & Finance