Timothy Pettit Email & Phone Number

Newport, De

• Process work orders weekly and coordinate resources in effective manner.• Follow up on general liability insurance with tenants and process in the system.• Develop/implement spreadsheet to improve weather-related common area maintenance (CAM) charges.• Process invoices and match checks to invoices.• Interpret and enter tenant leases into corporate systems.• Research environmental, health and safety (EHS) issues impacting corporate portfolio.

Wilmington & Newport , De

• Managed all facets of 2 store operation with supervision of 15 persons.• Improved net margin by 4% due to buying strategy, partner/vendor confidence, and productivity gains.• Created/implemented a wine boutique look for Limestone store• Led branding of “the wines you want; the service you deserve” to enhance customer experience.• Optimized advertising at reduced cost, further improving net margins.• Added multiple coolers and cases of wine to the front end for more impulse purchases.

Burlington Nj

• Led and managed entirety of 35,000 sq ft retail location at Burlington Township Mall with 55 employees.• Improved employee morale by teaching, training and developing the team.• Increased merchandising standards and overall store appearance.• Developed/implemented a culture of Members First.• Transitioned store to first ever profit following 3 years of financial retrenchment.

Claymont/ Miltown De

• Responsible for beer, spirits, and wine operations at 2 stores with 90 employees. • Increased sales from a $55 MM annual store to $80 MM per year.• Developed exceptional knowledge of wine and spirits.• Reworked the entire beer department to increase profitability and added a 24 tap growler system.• Implemented a sales-based culture both in wine and spirits.• Represented company at California, Spain and France vineyards to increase sales and enhance customer experience.

• Managed a $5.5M location with 4 direct reports and 48 team members.• Challenged with an opportunity to reverse negative sales trend and improve standards.• Actively mentored and developed staff in sales and marketing processes. • Focused on hiring for success and creating a learning environment. • Reduced shrink by 46% from staff training and accountability processes. • Ranked first in the district for customer service surveys, averaging 98% favorable performance.• Recruited and trained a new team, including sales, operations, and softlines positions.

Claymont De

• Supervised a team of over 90 associates supporting a $13M location.• Remerchandised softlines areas to increase sales by creating a stronger flow. • Implemented efforts to improve cleanliness and appearance of the store.• Reacted to customer complaints and proactively sought input to improve consumer impression.• Replaced key members of management team to improve employee morale and productivity. • Drove store from bottom 20 in the 110 store region to top 20 within 3 months.• Designed and promoted an Upfront Manager in support of “last impression customer service.”

Cheltenham, Pa

Store Manager, Philadelphia, PA October 2004 – September 2006Responsible for all aspects of a full line, two level department store generating $14M in annual sales with 7 direct reports and 80 associates in an inner city environment. • Planned and prepared schedules, assigning employees and managers to specific tasks. • Ranked fifth of 110 stores in sales and top 10% in both housewares and shoes as well as new credit accounts.• Interviewed hired and trained employees with an emphasis on culture and morale. • Directly recruited Hardlines and Softlines Managers; promoting Hardlines Manager to Operations Manager.• Achieved second highest internal audit score in the company.• Recognized by Divisional Manager for overall store performance and presentation.Value CityOperations Manager, Springfield and Wyncote, PA September 2001– October 2004Accountable to drive efficiency and productivity in areas including customer service, human resources, cash office, receiving, facilities maintenance, and controllable expenses as well as half of softlines.• Ranked 5th in sales for entire company.• Requested to support a remodel in Elsmere, DE; supporting all backroom processes.• Performed duties as an “Acting Store Manager” for three months prior to promotion.

Various Locations

Assistant Manager, Cheltenham, PA and Silver Spring, MD August 1996 – September 2001Held responsibility for Operations, Hardlines and Softlines in stores ranging in both volume as well as significantly challenging urban and suburban locations including Cheltenham, Wyncote and Philadelphia, PA as well as Silver Spring, Gaithersburg, Columbia, and Sykesville, MD.• Managed an off-site warehouse at the request of the Regional Manager.• Grand opened the Wyncote, PA store; responsible for training all hardlines managers and associates. • Designated to re-train operational staff at the Philadelphia store.• Managed in location chosen for all commercial shoots.KmartManager in Training, Trenton, NJ May 1996 – August 1996Successfully completed company program in preparation for assignment.