Timothy Shegrud Email & Phone Number

Florida, United States

United States

Washington, United States

Review and triage assigned bugsTroubleshoot issues with deployment of Skype serversDocument process followed to resolve issuesTransfer new build or update bits to required domainsUse current build versions to build or update Skype ServersAssemble and present hand-off report to the following shiftCreated and used scripts to transfer data from Data Centers.

Remote

Review and triage assigned bugsTroubleshoot issues with deployment of serversDocument process followed to resolve issuesAssist in creating and maintaining TSG for our group

Remote

Review updated system requirementsDocument requirements in validation toolsCreate Test PlanCreate Test CasesPerform testsDocument results

Tacoma, WA

• Planned and performed server updates and maintenance
• Researched and planned implementation of ADFS to on premises domain environment
• Worked with team to plan and implement standardized Teams configuration
• Researched process to change the Tenant name for company’s Office 365 subscription
• Built and configured now testing environment for IT department

Mountlake Terrace, Washington

Develop and execute QA testing plan for enterprise level domain migration.

Redmond, WA

Azure implementation and functionality customer support for US customers.

• Provide SME/Tier 3 level support of MS DHCP Service and MS DNS Service.
• Managed and provisioned IP Ranges for Enterprise level network.
• Utilized Men and Mice Management console for IP, DHCP and DNS Management.
• Modified existing Power Shell scripts to apply to new requirements including automation.
• Provided Problem analysis for PBM team.
• Configured SCOM and SCSM Agents on servers.

Redmond, WA

• Build out and configure Exchange 2010 servers for multiple roles including BES, HUB Services, Mailbox Services and more.
• Worked within team structure to ensure on time deliverables.
• QC all aspects of the build both for self and others on team

Provide telephone tech support for end users and systems admins for Exchange and Sharepoint technologies. Assist Tier 1 techs what needed.

• Worked within team structure to maintain 99.999% uptime and network communications of thousands of servers within the Data Center.
• Triaged work tickets for priority and work requested and assigned to team techs based on SLA and individual
• Provided hands on Build, troubleshooting and maintenance of thousands of Production servers.
• Document all work to TSG level

Kirkland, WA

• Build out and configure Labs for Software and Hardware testing including network and Domain setup.
• Create and maintain Database to track location, configuration, status and duration of use of over 5000 systems.
• Provide first level technical support to 350 users.
• Senior Administrator on One Testing domain and Assistant Administrator on a Trusted Domain.
• Create and administer user and system accounts.

Kirkland, WA

• Provided tier 2 support to Microsoft customers for issues involving Server 200, Windows 95/98 and networking.
• Mentored first level technicians in support of Microsoft products.
• Worked to develop a team and maintain high morale and a sense of commitment Acted as an intermediary between employees and management.

Lynnwood, WA

• Demonstrated effective and consistent technical support by assisting customers in running our Y2K Test&Fix software to determine their need for our product.
• Dealt tactfully and effectively with difficult customers.
• Demonstrated skills in written and verbal communication.