Timothy Spence Email & Phone Number

Halifax, Nova Scotia, Canada

Provided assessments for a healthcare provider the implementation of several virtual care tools, electronic medical records (EMR) as part of a broader privacy and security certification initiatives. Provided assessments for public housing on migration of a cloud-based property management systems. Followed industry best-practices and standards, including.

Halifax, Nova Scotia, Canada

• In role as Systems Security Analyst with Irving, I undertook the following roles and responsibilities:
• Worked on the security team in creating a collaborative environment for the new Harry DeWolf-Class Arctic and Offshore Patrol Ships (AOPS) and creating a secure environment for the new class of Navy ships. This entails.
• Provided assessment on the implementation and effectiveness of the Information Security Management System within the organization.
• Recommended and audited necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction.
• Ensured compliance to defined business and regulatory requirements
• Also developed and executed audit plans of diverse information computing systems and facilities; providing assurance for systems reliability and quality of information; analyzing information technology processes.

Regina, Saskatchewan

• Implement and align the Information Security program within GoS policies and procedures in order to protect confidentiality, integrity, and availability of corporate data and resources in alignment with ISO 27002
• Research, evaluate, and recommend security solutions and practices to enhance the Information Security Program.
• Monitor, analyze, review, and respond to any related security incidents, risk, and threats to GoS with the use of the DarkTrace, Advanced Threat Analyzer (ATA), and Microsoft Security and Compliance monitoring tools.
• Complete detailed risk assessment, provide risk reduction recommendations, security requirements and guidance to IT and business teams supporting the initiatives.
• Provide security requirements during planning sessions, functional and technical requirement sessions, and technical design based on identified risks.
• Create Threat Risk Assessments with scheduled debrief sessions of findings for new and major changes within the GoS network environment

Regina, Saskatchewan

• Provide a first point of contact for all IT service requests and client satisfaction inquiries in an Enterprise wide network that encompasses between 10,000 and 12,000 end-user workstations and website access
• Responsible for the initial resolution of incidents relating to desktop, server, and network issues with a target of solving 80% of incidents on first contact
• Responds to incoming phone calls and emails within time constraints set by Service Level Agreements along with partner departments. Grade of service to be 90% or better, average speed of answer to be 10 sec or less, an.
• Communicates technical information orally and in writing, to technical and non-technical individuals and/or groups in a clear accurate and understandable manner
• Performs preliminary diagnosis of technical incidents (delays, malfunctions, and errors) in order to provide workarounds or solutions within agreed Service Levels
• Independently prioritize and organize own workload (managing incidents, trouble tickets, service requests, database updates and other assigned tasks) to meet tight deadlines

Saskatchewan, Canada

• Monitor virtual onsite backup and tape backup system for over 200+ clients
• Assist client with various issues by use of the Autotask ticketing system
• Assist clients with Team viewer and VNC by use of Citrix remote systems
• Oversee client email accounts in Microsoft Outlook and Active Directory
• Create personal drives and public folders for corresponding companies manually
• Perform network printing maintenance remotely via IP address or company networks

Southlake, Texas

• Monitor environmental and system alarms for wireless cell sites west of the Mississippi River including Pensacola, FL.
• Monitored cell sites using Motorola, Alcatel-Lucent, and Nortel switches
• Assist with various telecom support for repair of fiber and circuitry from downed cell sites
• Monitor Remedy trouble tickets with various issues
• Coordinate troubleshooting with area cell technicians for repair and scheduled maintenance.
• Responsible for the advanced installation, operation, and maintenance of switching, data communications, and peripheral equipment associated with the Mobile Telephone Switching Office (MTSO)

Associate'S Degree, Cyber Security

Emphasis in information assurance and risk management

Associate'S Degree, Network Administrator

Associate Of Science (A.S.), Liberal Arts And Sciences/Liberal Studies