Timothy Sutton Email & Phone Number

Zelienople, PA, US

Zelienople, PA, US

Cranberry Township, Pennsylvania, United States

• Leads Tier-2 support for the Prodigo Xchange environment, an EDI-based supply chain application, mentoring and working with reporting team members to handle complicated cases across all clients.
• Manages a support system that focuses on troubleshooting and resolving time-sensitive issues arising from existing customer environments, including monitoring systems via mailbox alerts and server notifications.
• Drives continuous progress on support requests and product enhancements to improve the reliability and consistency of client environments, managing other teams as needed to complete projects in a timely fashion.
• Provides direction on the Prodigo framework to educate others on the processes throughout the application layers, demonstrating the expertise to teach the logical sequences that establish translations from one document.
• Serves as subject matter expert for all aspects of the Prodigo Xchange application (e.g., setup, configuration, implementation process, onboarding metrics, onboarding procedure, translation, enhancements.
• Supervises the implementation tasks and activity coordination with clients, trading partners, and other team members, including attending project meetings as necessary.

Cranberry Township, Pennsylvania, United States

• Leads Tier-2 support for the Prodigo Xchange environment, an EDI-based supply chain application, mentoring and working with reporting team members to handle complicated cases across all clients.
• Manages a support system that focuses on troubleshooting and resolving time-sensitive issues arising from existing customer environments, including monitoring systems via mailbox alerts and server notifications.
• Drives continuous progress on support requests and product enhancements to improve the reliability and consistency of client environments, managing other teams as needed to complete projects in a timely fashion.
• Provides direction on the Prodigo framework to educate others on the processes throughout the application layers, demonstrating the expertise to teach the logical sequences that establish translations from one document.
• Serves as subject matter expert for all aspects of the Prodigo Xchange application (e.g., setup, configuration, implementation process, onboarding metrics, onboarding procedure, translation, enhancements.
• Supervises the implementation tasks and activity coordination with clients, trading partners, and other team members, including attending project meetings as necessary.

Cranberry Township, Pennsylvania, United States

• Responsible for support, operation, development, standardization, and patching of Prodigo Xchange, Prodigo eMarketplace, Toreion eShop, SFTP, and secure web servers running Windows Server 2012–2022 operating systems
• Monitor the functionality of electronic transactions (XML, EDI-X12, flat files) that pass through proprietary supply chain solutions in healthcare and manufacturing environments, ensuring smooth operation through.
• Troubleshoot database, coding, and workflow issues within documents such as purchase orders, invoices, and acknowledgments to allow timely delivery between both buyers and vendors, taking immediate corrective measures.
• Devise operational support resolutions to challenges facing the Operations Team in projects, implementations, migrations, applications, and server maintenance
• Investigate and resolve all internal escalations from Tier 1 Client Services as assigned
• Participate in 24/7 on-call rotation, create or revise procedural documentation, and update trouble-tickets with descriptive comments and time spent supporting case

Cranberry Township, Pennsylvania, United States

Cranberry Township, Pennsylvania, United States

Coraopolis, PA

Previous Positions:Centralized LAN Support (CLS)§ Responsible for the upkeep, file restore, and patching of 75+ GRID, File, and Print servers using Windows 2003–2008 operating systems including migration support, file sharing, software installations, and cluster / service administration§ Monitor the functionality of domain controllers, Active Directory.

Aliquippa, PA

Previous Positions:Sales / Help Service Desk Shift LeadHelp Service Desk Technician§ Sole administrator of a Windows 2000 / Microsoft SQL 2003 Server that served as an outbound dialer for a 25-seat call center sales environment§ Developed operator scripts by exporting data with SQL queries using a Visual Basic interface, utilizing HTML, JavaScript, and.

Coraopolis, PA

§ Contractor for the Pension Benefit Guaranty Corporation in Washington, DC§ Data entry, database, and spreadsheet work over a WAN (Wide Area Network) § Honored the privacy of participant information with federal acts and standards § Mailed letters to pension plan participants to fulfill needs or requests § Processed the death of participants and.

Leetsdale, PA

§ Operated a reliable telemessaging network using an AmTelco PC-MX system§ Trained in message taking and purge/backup operations for the network§ Resolved emergency situations with critical decisions and proper measures

Associate'S Degree, Computer Information Management

Diploma, General Studies

Activities and Societies: Latin Club