Timothy Chong Email and Phone Number

• Setup of the new Enabling Village including a new financial system (SAP B1), setup of multimedia training labs, the development of several digital signage and digital kiosks, consolidation and acquisition of software exercise, new cheque management system and several other projects• Developed projects’ proposals and plans based on scope, cost estimates, resource requirements and ROI, including the preparation and management of tender / RFQ processes• Worked with both internal… Show more • Setup of the new Enabling Village including a new financial system (SAP B1), setup of multimedia training labs, the development of several digital signage and digital kiosks, consolidation and acquisition of software exercise, new cheque management system and several other projects• Developed projects’ proposals and plans based on scope, cost estimates, resource requirements and ROI, including the preparation and management of tender / RFQ processes• Worked with both internal stakeholders (across different business units) and various external stakeholders to gather and understand business requirements as part of the project management process• Project managed the implementation of SAP Business ONE ERP / CRM in 2015; and assisted in the implementation of the Microsoft Dynamics CRM in 2016 to 2017• Project managed the upgrade of the SAP Business ONE ERP / CRM in 2017• Ongoing administration and support for all SAP Business ONE users from 2003 to 2008• Identified and developed IT-related risk mitigation strategies through IT consultation and external IT audit• Immediate savings of about SGD$200k negotiated from various new partnerships with software vendors through the software consolidation and acquisition exercise• Overall software management including licensing, deployment, upkeep and upgrades• Administrated and provided end-users’ support including SAP Business One, the SGE intranet, computer systems, LAN, copiers and web-services• Primary Reason for Leaving: End of contract and lack of career progression path; spending time with wife and son; and planning the relocation of immediate family to Singapore permanently Show less

• Served under the newly formed Cyber Warriors Unit within HQ Intelligence as NSmen (Reservist Unit)• Assisted commanders from various levels including top commanders, in Battalion-sized, Formation-sized and Division-sized battle simulations• Commended multiple times throughout the reservist cycles by various commanders including BG Chia Choon Hoong, the 9th Division Commander then; alongside multiple other NS and NSmen commanders

• Overhauled company HQ and 16 retail chain stores’ obsoleted IT infrastructures and managed several major projects to include fully redundant fibre-optic networks, integrated security surveillance systems, upgraded servers and computer systems to ensure 99.99% uptime, upped from multiple days’ downtime• Identified and developed IT-related risk mitigation strategies creating awareness for cyber-security• Managed numerous IT infrastructure and software development projects, and ensured… Show more • Overhauled company HQ and 16 retail chain stores’ obsoleted IT infrastructures and managed several major projects to include fully redundant fibre-optic networks, integrated security surveillance systems, upgraded servers and computer systems to ensure 99.99% uptime, upped from multiple days’ downtime• Identified and developed IT-related risk mitigation strategies creating awareness for cyber-security• Managed numerous IT infrastructure and software development projects, and ensured projects’ successes• Worked with various business owners and stakeholders to gather and understand business requirements as part of the project management process• Developed project proposals and plans based on scope, cost estimates, resource requirements and ROI• Project managed the implementation of McWise ERP / CRM in 2010; its link-up to a customised POS system between 2010 & 2012; and its ongoing administration and support for the entire retail chain of 17 locations• Overall software management including licensing, deployment, upkeep and upgrades• Administrated and provided end-users’ support including McWise ERP / CRM, customized POS system, computer systems, LAN, copiers and web-services• Primary Reason for Leaving: Full-time focus on university’s FYP as Project Lead, final exam; and for marriage Show less

• Responsible for the company’s non-profit and profit-making divisions’ IT security and needs, including liaison with different vendors to source, acquire, to improve and the upkeep of IT equipment, email systems, software, licenses, web-related needs, consumables and business-critical software• Project managed the implementation of SAP Business ONE ERP / CRM in 2003; and the link-up to a customised POS system for the Mass Media division, its showroom and warehouse, between 2003 and… Show more • Responsible for the company’s non-profit and profit-making divisions’ IT security and needs, including liaison with different vendors to source, acquire, to improve and the upkeep of IT equipment, email systems, software, licenses, web-related needs, consumables and business-critical software• Project managed the implementation of SAP Business ONE ERP / CRM in 2003; and the link-up to a customised POS system for the Mass Media division, its showroom and warehouse, between 2003 and 2004• Project managed the upgrade of the SAP Business ONE ERP / CRM in 2005• Ongoing administration and support for all SAP Business ONE users from 2003 to 2008• Overall software management including licensing, deployment, upkeep and upgrades• Identified and developed IT-related risk mitigation strategies creating awareness for cyber-security• Administrated and provide end-users’ support including SAP Business One ERP / CRM, the customized POS system, computer systems, LAN, copiers and web-services• Upgraded the company’s IT infrastructure multiple times over 8 years to meet growing needs for the next generation Internet, email, LAN, copiers and various other IT needs as technologies evolved• The in-house IT Consultant / SME for all the IT-related products and software distributed by the organisation• One of the top salespersons for many of the software distributed within Singapore, including the iLumina series, several other Bible encyclopaedias series, most children-related toolkits and medias• Primary Reason for Leaving: Mother was suddenly bed-ridden for over a year Show less

• Assisted Factory Manager and the Sales Manager in management of factory’s 24-hourly productions• Managed and coordinated with external vendors for finishing-related work on metal products• Delayed departure from company to help stabilize the company when the head foreman died prematurely

• Assisted the Head Training Cadre and cadre’s officers in the management of armoured pioneers-related training and materials• Managed Cadre Office's day-to-day admin-related work, including personnel & leave management, trainees' onboarding and offboarding, military disciplinary procedural paperwork and daily Routine Orders• Developed and completed various projects within the battalion and Training Cadre Office to improve efficiencies and professionalism, including the implementation… Show more • Assisted the Head Training Cadre and cadre’s officers in the management of armoured pioneers-related training and materials• Managed Cadre Office's day-to-day admin-related work, including personnel & leave management, trainees' onboarding and offboarding, military disciplinary procedural paperwork and daily Routine Orders• Developed and completed various projects within the battalion and Training Cadre Office to improve efficiencies and professionalism, including the implementation of WITs project and ISO implementation Show less