Timothy Strand Email & Phone Number

Erieville, Ny, Us

Remote

Strategic advisor to clients within financial services, retail/e-commerce, travel and utilities industries on Oracle Service Cloud's best practices, developing methodologies that increase engagement, improve operational efficiency and maximizing client ROI and business value. Consistent communication from user to C-level contacts to further drive strategy alignment.Oracle Service Cloud is an industry leading CRM solution that delivers exceptional customer experiences across multiple channels.

As a senior member of the Client Success Team at RainKing, my primary role is to be a strategic advisor to Enterprise level accounts. As a product and business expert I strategically work cross-functionally internally as well as with customer business and executive leaders to maximize the benefits of RainKing's best-in-class SaaS engine.Proven success as a trusted adviser striving to help clients grow their business through the proper leveraging of RainKing's products and services, pushes me out of a vendor role and into an extension of our customers sales and marketing teams.On-board, train and mentor new client success managers to professionally develop they CSM skills as a trusted advisor along with all internal processes, policies and understanding inner working of SaaS applications.As the world's leader in sales and marketing data for the technology industry, RainKing is used by hundreds of leading IT vendors to get in-depth intelligence about their buyers that they can’t get anywhere else. The rich information, targeting software, and incredible service have helped more than 10,000 sales and marketing professionals find their most likely buyers and understand their needs so they can be efficient and relevant.

Manage a territory of bulge bracket clients, mid-tier investment banks andindependent research firms within the U.S. and Canada.Establish, maintain and manage effective business relationships at both the functionaland executive levels.Troubleshoot and resolve client issues across functional areas of assigned products.Develop and track enhancement requests based on client workflow and best practices.Perform collaborative pre-sales demos with sales specialists to demonstrate ROI, product efficiencies and value.Proactive client communication across all levels of organization delivering strategic and functional alignmentManage client expectations through proactive engagement virtually and onsite throughout North America.

· Successfully teamed with half a dozen real estate firms, using personal visits, creation of joint marketing campaigns, weekly email communications and monthly meetings. · Demonstrated AHM's 1,700 mortgage products benefit their client's unique financial needs. · Conducted VA home ownership workshops/seminars through the Local Military Housing Office in the DC area.

· Initiated a campaign with Realtors to penetrate a market dominated by one of America's top competitors. · Success was achieved through attention to detail, superior customer service, new product development and competitive rates. · Created and implemented marketing plans to source referral leads. · Pre-underwrote loan scenarios providing detailed mortgage solutions. · Guided clients through the mortgage process while updating all interested parties through

Bachelors Of Science, Finance

Transfered, Business