Timothy D'Hondt Email & Phone Number

Truly enjoying working with various departments like Customer Success, Developers, Sales, Design, and Marketing to solve problems, improve our products, and enhance internal communication.I'm all about making our work more efficient. I achieve this by my organized mindset and simplifying processes and using automation to handle repetitive tasks. I'm dedicated to making our work environment better and more productive.I don't want to just be a regular company member. I want to be a crucial part of the team, bringing different departments together to work well as a unit.When it comes to communication, I like to share my thoughts and listen to others. Feedback is something I actively seek and welcome as a valuable opportunity for personal and professional growth.As a hobby, important enough for me to write down here, I do photography with focus on architecture, detailed nature & wildlife shots, and of course my family.

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  Cross-Functional Support Manager

  Showell

  Apr 2022 - Present - Jyväskylä, Central Finland, Finland

  • Delivering top-tier SAAS support globally, maintaining an impressive 6.5+/7 CES rating.• Extending high-quality support and enhancing internal product communication for Sales, Customer Success, and Marketing teams.• Revolutionizing our Help Center, resulting in a 20% reduction in support case resolution time, fewer queries on feature functionality, and an improved internal knowledge hub.• Managing of both internal and external product feature requests, which contributes in shaping our roadmap.• Product alpha and beta testing, and actively contributing to design decisions and future development.• Enjoying cross-functional collaboration with a multitude of projects such as live training sessions (webinars), tutorial video creation, and fostering knowledge-sharing across the organization.