Timothy Dunn Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

Greater Boston Area

• Responsible for supporting firm wide user’s with daily PC and mobile device technical support.
• Worked with a team of support specialists responding to support calls and emails;
• In addition to daily help desk tasks, took a lead in management, deployment and supportof all company issued iOS and MacOS devices;
• Developed a strategy for firm wide training on common user tasks. Implemented variousPDF documents including instructions for iOS device setup with company profiles andCitrix remote access setup;
• Deployed regular updates to internal mobile apps through MobileIron for both productionand UAT versions;
• Trained help desk team on handling common iOS related support including deploymentof new mobile devices and general support;

Hingham, MA

• ‘Genius’ (04/2014 - 12/2017) ‘Family Room Specialist’ (11/2013 - 04/2014) ‘Expert’ (08/2012 - 11/2013) ‘Sales Specialist’ (01/2012 - 08/2012)Rewarded with consistent advancement opportunities, as seen above, due to:
• Leader in sales revenue and sellable metrics. Consistently maintained goals provided byleadership and assisted in employee development through feedback and training opportunities;
• Creation of performance metric tool for tracking employee performance which was adopted by the leadership team and proved to provide results;
• Proven track record of high results by providing the highest level of customer service in various roles;
• Leader in implementing new store wide and role specific initiatives as well as developing solutions for identified opportunities. Examples include organization of the repair station for more efficient workflow.
• Consistent source of knowledge for my peers. Leader in development and new process adoption.

* Managed the audio associate work flow for level design on Power Gig: Rise of the Six String * Managed a log of all Audio Department tasks including task status and time estimates * Verified all work completed by audio associates in regards to level design * Performed testing of game levels and audio assets on Xbox 360 and reported bugs accordingly *.

* Managed the sales staff and daily operation of the retail store * Performed daily training for the sales staff * Performed new hire training * Assisted the operations department with daily store operations

* Sales of consumer and professional products * Developed and managed new clientele * Assisted the store manger with monthly sales goals and the daily operation of the store * Managed and trained the sales staff

* Sound Design as a freelance audio engineer for Pixar's Wall-E on the Nintendo DS console * Designed the in-game sound effects using and combining sounds from an approved sound library * Assistant to the lead audio engineer

Bachelor'S Degree, Business Management

I studied business management while focusing on project management and leadership skills.

Audio Technology Diploma, Audio Engineering

Graduated top of my class with 4.0 GPA