Tim Graves Email & Phone Number

Martins Ferry, Oh, Us

Wheeling, West Virginia Area

Manage a team of engineers who are responsible for Windows Desktops\Laptops, Macs, SCCM, Intune\Autopilot, Citrix, VDI, Windows 365 CloudPC.

Wheeling, West Virginia Area

Citrix (XenDesktop,XenApp, Provisioning Servers, Storefront, NetScaler) Ivanti Environment Manager \ Application Manager, Group Policy, Powershell, DFS, Office, SQL Server, ServiceNow, VMwarePowerBI\SSRS

Wheeling, West Virginia Area

Responsible for SCCM 2007\2012, Citrix XenApp (XenApp, EdgeSight, Provisioning Servers, Web Servers, NetScaler) AppSense Environment Manager, XenDesktop, Scripting, packaging, App-V 4.5 & 5 Environment, Group Policy, Powershell, DFS, Office, SQL Server's, FIM (Forefront Identify Manager), VMware, Server 2003\2008r2\2012, Windows XP\7\8.SCCM• Responsible for Primary Server and 27 Distribution Points (work with Packaging\Advertisements\Task Sequences\DCMs)Citrix• Responsible… Show more Responsible for SCCM 2007\2012, Citrix XenApp (XenApp, EdgeSight, Provisioning Servers, Web Servers, NetScaler) AppSense Environment Manager, XenDesktop, Scripting, packaging, App-V 4.5 & 5 Environment, Group Policy, Powershell, DFS, Office, SQL Server's, FIM (Forefront Identify Manager), VMware, Server 2003\2008r2\2012, Windows XP\7\8.SCCM• Responsible for Primary Server and 27 Distribution Points (work with Packaging\Advertisements\Task Sequences\DCMs)Citrix• Responsible for 60 Published Desktop and 40 Published Application Servers.• 3 Regions, US, Asia, Europe.o Maintain Regional Settings for each Europe Country (Germany,France,Russia,UK)• 6 AppSense servers \ 2 Load balanced in each region.• 8 PVS Servers \ 2 Load balaned in each region and 2 in DR Site.o Load Balanced Web Servers\Provisioning Server in each region.• 12 Netscalers.• Troubleshoot Netscaler communication issues when user connection issues arise.• XenDesktop, create image and setup environment.Scripting• Using Powershell, VBS, Bat, T-SQL.SQL• Backup\Restoring Databases, User Permissions, writing T-SQL to gather information.• Install\Troubleshoot SQL (2005\2008\2008r2\2012)• Support applications SQL needs, troubleshoot issues.Major Projectso Migrated XenApp 6 environment to XenApp 6.5o Migrated Computers from SCCM 2007 to SCCM 2012o Upgrade Provisioning server 6.1 to 7.0 (built new servers, rebuilt images (10) for 7.0).o Upgraded Edgesight to 5.4.o Upgraded Provisioning Server from 5.6 to 6.1 (built new servers, rebuilt images (7) for 6.1.o Upgraded AppSense Environment Manager from 8.1 to 8.3, built configs to be more Regional centric.o Rolled out CPA Inpro (Patents\Trademark program)o Setup XenDesktop 5.6 for Pilot.o Working on App-V 5 Infratstruture. Show less

Responsible for SCCM, Citrix XenApp (XenApp, EdgeSight, Provisioning Servers, Web Servers, NetScaler) AppSense Environment Manager, Scripting, packaging, App-V 4.5 Environment, Group Policy, Powershell, DFS, Office, VMware, Server 2003\2008r2, Windows XP\7.SCCM• Responsible for Primary Server and 25 Distribution Points (work with Packaging\Advertisements\Task Sequences\DCMs)Citrix• Responsible for 32 Published Desktop and 10 Published Application Servers.• 3 Regions,… Show more Responsible for SCCM, Citrix XenApp (XenApp, EdgeSight, Provisioning Servers, Web Servers, NetScaler) AppSense Environment Manager, Scripting, packaging, App-V 4.5 Environment, Group Policy, Powershell, DFS, Office, VMware, Server 2003\2008r2, Windows XP\7.SCCM• Responsible for Primary Server and 25 Distribution Points (work with Packaging\Advertisements\Task Sequences\DCMs)Citrix• Responsible for 32 Published Desktop and 10 Published Application Servers.• 3 Regions, US, Asia, Europe.o Maintain Regional Settings for each Europe Country (Germany,France,Russia,UK)o Load Balanced Web Servers\Provisioning Server in each region.• Troubleshoot Netscaler communication issues when user connection issues arise.App-V• Responsible for Management Server and 25 Streaming Servers.Major Projectso Helped build our Windows 7 Image (a year long process), migrating login scripts to group policy, packaging\testing all applications. Utilizing App-V when possible. o Worked on upgrade to SCCM 2007, this involved migrating all servers to new OS's and migrating and testing applications.o Setup App-V 4.5 environment, Management Server with 25 streaming servers.o Assisted in designing new XenApp 6 environment. Migrated from 4.5 environment with about. o Setup AppSense Environment Manager environment and created configs based on current Windows 7 group policy settings. Show less

•Provided support on various applications, including MS Office Suite, Windows XP, iManage, TimeKM, MacPac Templates, Citrix, VPN, Internet\Intranet, telephone, voicemail, Blackberry, and other proprietary applications.•Image computers, troubleshoot hardware\software issues.•Maintain record keeping.•During my year on the help desk I was consistently the highest call taker.•Consolidated training and created a process for training new employees on the help desk.

• Worked closely with high profile attorneys and users under time constraints to solve their problems in a timely manner.•Provide support on various applications, including MS Office Suite, Windows, DOCS Open, Elite, Payne Templates, Citrix (remote access), Delta View, Internet, intranet, telephone, voicemail Messaging, Blackberry, email and other proprietary applications •On a daily basis we would trouble shoot hardware issues as well as various software issues. •Maintain required… Show more • Worked closely with high profile attorneys and users under time constraints to solve their problems in a timely manner.•Provide support on various applications, including MS Office Suite, Windows, DOCS Open, Elite, Payne Templates, Citrix (remote access), Delta View, Internet, intranet, telephone, voicemail Messaging, Blackberry, email and other proprietary applications •On a daily basis we would trouble shoot hardware issues as well as various software issues. •Maintain required recordkeeping, including logging calls into the HEAT database, reporting time, and others as directed.•Function as the primary contact for all Systems & Technology issues throughout the firm.•Using Altiris, Netmeeting, and Microsoft’s Terminal service to connect to users computers. Show less

•Building, maintaining, upgrading, and troubleshooting clients’ computer hardware and software issues in-store, over the phone, and onsite.•Diagnosing various issues dealing with Mac OS X, Windows 98, ME, 2000, and XP, on machines such as Apple, Hewlett Packard\Compaq, Sony, Toshiba, Dell, Gateway, IBM, and Machine. Experience trouble shooting Microsoft Office.•Utilizing such software tools as Ghost, multiple virus scanners, disk utility programs, and spy ware programs on a regular… Show more •Building, maintaining, upgrading, and troubleshooting clients’ computer hardware and software issues in-store, over the phone, and onsite.•Diagnosing various issues dealing with Mac OS X, Windows 98, ME, 2000, and XP, on machines such as Apple, Hewlett Packard\Compaq, Sony, Toshiba, Dell, Gateway, IBM, and Machine. Experience trouble shooting Microsoft Office.•Utilizing such software tools as Ghost, multiple virus scanners, disk utility programs, and spy ware programs on a regular basis to aid in the recovery and improvement of clients’ computers. Show less

•Worked closely with customers to resolve computer and network problems both over the phone and onsite as a Help Desk technician.•Worked closely with high ranking Officers to solve their problems in a timely manor. •Help desk support included working with a base that had over 1000 workstations. •Personally maintained approximately 11 servers and 150 workstations running Windows NT/2000. •Ran regular backups for three domains using VERITAS Software.•Trained technicians to… Show more •Worked closely with customers to resolve computer and network problems both over the phone and onsite as a Help Desk technician.•Worked closely with high ranking Officers to solve their problems in a timely manor. •Help desk support included working with a base that had over 1000 workstations. •Personally maintained approximately 11 servers and 150 workstations running Windows NT/2000. •Ran regular backups for three domains using VERITAS Software.•Trained technicians to build, maintain, and operate workstations.•Demonstrated initiative to qualify for three promotions to obtain the rate of E-5. Show less