Timothy Hare Email & Phone Number

I am currently honing my personal skills towards becoming a Cybersecurity Specialist, as well as a JavaScript developer. My extensive experience comprises a diverse skill set, which includes:Exceptional customer support and customer success abilities.Expertise in network administration, specifically focusing on high availability across multiple vendors, which includes Cisco, PFsense, and Velocloud. Proficient knowledge and experience in Linux and Windows server administration, specializing in VM redundancy, live migration, and ensuring data protection and availability even during disaster situations. I have also acquired a knowledge of virtualization with VMware ESXi, Vsphere, Xen Server, Proxmox, Docker.Proficiency in automation and support using RMM tools, which includes scripting, patch management, and remote support.Supporting other technologies, such as AWS, GCP, and onsite hosting solutions.Over 20 years of extensive expertise in customer support roles, equipped with excellent communication and interpersonal skills. More than 10 years of experience in supporting contact center technologies, which includes Twilio, Amazon Connect, and Startel.More than 4 years of experience working as a Technical Account Manager.Over 2 years of experience in leadership roles, specifically as a team lead, where I provided support and mentorship to the team and assisted in challenging initiatives and customer interactions.Proficient log research and investigation skills. I am Splunk Certified and consider myself to be well versed in Kusto query language, Amazon Logs insights, and other query languages. Therefore, I am comfortable researching in-depth issues, building reports, as well as explaining complex data.Other technologies I have a proficiency with include Python, JavaScript, web application support, development support, PowerShell, serverless, Git, and much more.

Listed skills include Commissioning, Supervisory Skills, Troubleshooting, Electrical, and 45 others.

• 

  Partner Technical Account Manager 4

  Twilio

  Aug 2022 - Present - Lafayette, Louisiana Metropolitan Area