Timothy Her Email & Phone Number

Van Nuys, CA

- Manage full life cycle of project / installation of Telco services- Customer Liaison with both internal departments as well as multiple Telecom carriers- Ensure clients’ needs are met in a timely and cost effective manner- Participated in weekly conference call with customers and/ consultants to update and address or resolve issues for project, and.

Stockton, California Area

- support / trouble shoot / resolve customer repair issues- Polycom VVX model phone support- Metaswitch voice trouble shooting / implementation- train / assist new technicians

Stockton, California Area

• Responsible for coordinating telecommunication systems moves, changes and installation projects.
• Maintain customers and vendors updated with status of current projects.
• Coordinated number porting from previous carriers.
• Worked closely with translations and transport teams to reduce downtime during a hotcut.
• Analyzed customer’s data needs and made necessary recommendations by working with their data vendors.
• Coordinated with transport teams to ensure last mile transports (T1, fiber, EOC, POTS lines) are delivered on time.

• Troubleshoot and isolate issues on T1, T3, OCx, Wireless, DSL,Ethernet Technologies, VOiP, PRI, and PoTS LInes.
• Troubleshoot network issues - TCP/UDP protocols such as TELNET, FTP, SSH, SMTP, IMAP, POP3, SIP, etc.
• Multi-task at high rate under pressure situations
• Self-movtivated / Team player with the ability to manage critical issues concurrently
• Excellent customer service interaction

• Troubleshoot / resolve customer DSL connectivity issues.
• Troubleshoot email service related issues, including IMAP, POP, SMTP, and client base email clients
• Provided Excellent customer service
• ATT Yahoo! escalation team member, supporting advance yahoo software, email related issues.
• Troubleshoot network services and configurations of Small Office routers and client MAC/PCs.