Timothy Her Email & Phone Number

Van Nuys, Ca

- Manage full life cycle of project / installation of Telco services- Customer Liaison with both internal departments as well as multiple Telecom carriers- Ensure clients’ needs are met in a timely and cost effective manner- Participated in weekly conference call with customers and/ consultants to update and address or resolve issues for project, and facilitated meetings between company, vendors and carriers.- Track & manage contemplated change notices and change orders in the database- Manage of all Hosted IP PBX projects; including the ordering of equipment, circuit delivery, dispatch of technician, coordinating LNP, scheduling the customer training, and complete service conversion for the completion of project- Keep Agents, Channel Managers, Account Managers and management informed about project status and issues that may impact client and agent relations

Stockton, California Area

- support / trouble shoot / resolve customer repair issues- Polycom VVX model phone support- Metaswitch voice trouble shooting / implementation- train / assist new technicians

Stockton, California Area

• Responsible for coordinating telecommunication systems moves, changes and installation projects. • Maintain customers and vendors updated with status of current projects. • Coordinated number porting from previous carriers.• Worked closely with translations and transport teams to reduce downtime during a hotcut. • Analyzed customer’s data needs and made necessary recommendations by working with their data vendors. • Coordinated with transport teams to ensure last mile transports (T1, fiber, EOC, POTS lines) are delivered on time. • Worked with customer’s building management teams and rider companies to ensure requirements are met before final installations.

• Troubleshoot and isolate issues on T1, T3, OCx, Wireless, DSL,Ethernet Technologies, VOiP, PRI, and PoTS LInes.• Troubleshoot network issues - TCP/UDP protocols such as TELNET, FTP, SSH, SMTP, IMAP, POP3, SIP, etc.• Multi-task at high rate under pressure situations• Self-movtivated / Team player with the ability to manage critical issues concurrently• Excellent customer service interaction

• Troubleshoot / resolve customer DSL connectivity issues.• Troubleshoot email service related issues, including IMAP, POP, SMTP, and client base email clients• Provided Excellent customer service• ATT Yahoo! escalation team member, supporting advance yahoo software, email related issues.• Troubleshoot network services and configurations of Small Office routers and client MAC/PCs.