• Strengthened the IT operations by leading IT strategies and long-term vision; focused on providing top-flight IT help.• Reduced IT complaints by proactively reviewing complaints, directly supporting end-users, and prioritizing IT services.• Implemented network security systems (E.g., Firewall permissions) to maximize overall network security and safeness. • Interfaced with multiple end-users to set-up or update user accounts on systems, and/or grant remote access to users.• Reduced on-the-job and post-job technical problems by identifying and eliminating all network-related risk factors.• Exemplified excellent organizational skills with the ability to prioritize workload and in a demanding IT environment.• Communicated clearly, quickly identified and resolved problems, listened, and responded to client requests promptly.• Assessed and identified weak points and tech-related issues, trends, and delays and relayed the info to IT colleagues.

• Supervised up to 150 students in a day, assessing the lesson plan and providing materials and guidance to each student.• Handled students' behavioural problems successfully by providing individual mentoring and reporting bad behaviour. • Streamlined quality teaching by ensuring curriculums are followed and lesson plans are effectively used on short notice.• Exemplified excellent interpersonal skills when interfacing with students, resulting in improved course comprehension.• Supported course understanding by communicating the course through verbal instruction, material, and direct example.

• Promoted to Team Lead within supervising teams of highly trained Paratroopers both domestically and internationally.• Supported three Special Forces Companies, one Battalion Support Company, and one Forward Support Company.• Planned and coordinated movements of teams and equipment to complete an assigned task within a given timeline.• Maintained 100% accountability of assigned Army vehicles, MTOE, and non-standard water purification equipment.• Managed the Army's Digital Training Management System (DTMS) to ensure soldiers’ personal were data up to date. • Implemented water purification training; developed water sources & water points; prepared water treatment reports.• Conducted 48 hours of training to ensure an understanding of all aspects of water treatment for the 3rd Battalion FSC over a 6th month period.• Recognized for outstanding problem solving; dynamic planning and organizing, and giving 100% to mission objectives.

• Managed day-to-day administrative operations including delegating work tasks, hiring, and management of the budget.• Worked closely with building networks with specialists for referrals when required by patient medical requirements.