Timothy Kelley Email & Phone Number

Webster

• Provided leadership to a project management team focused on customized solutions for premier clients to deliver, differentiate, and drive incremental revenue and profit. • Provided leadership to small "skunk works" engineering team to deliver innovative and cost-effective solutions, to win incremental revenue and profit focusing on print, finish, and ship point of sale (POS) signage; envelope printing; and access control.• Provided leadership to large scale cross-functional delivery team (Engineering, SW, HW, Procurement, Manufacturing, Supply Chain, Service, Documentation, Training, Finance, Sales, Account Team, Technical Support, ...) to deliver a creative new offering to two major accounts designed to increase their in-store sales volume associated with walk-up Multi-Functional Devices, and expand the product offerings centered on enhancing the User Experience (UX). • Provided leadership to software cross-functional delivery team to deliver custom applications developed by Xerox and third parties designed to win international public tenders.• Recognized by senior management via CEO Special 2019 Incentive Bonus, CEO Club for 2020, and special stock grants.• Promoted to report to the VP of Core Engineering. 25 direct reports || 60+ indirect reports

Webster, New York, United States

• Delivered Xerox Special Information Systems (XSIS) and Customized Applications Service (CAS) solutions across all the functional areas to enable incremental profitable printer sales.• Provided leadership to the virtual cross-functional teams and engineering competency centers to increase the business impact of customization.• Integrated customization processes when practical into standard practice to increase operational efficiency.• 10 direct reports || 40+ indirect reports.

Rochester Ny

• Managed three worldwide channels for feeding and finishing equipment: OEM, Reseller, and Reference. Responsible for business performance, business case analysis, third-party relationship management, product delivery, and project portfolio management thus enabling world-class portfolio to enable additional printer sales.• Managed all delivery activities for Customized Applications Service (CAS): project valuation, program planning, engineering, manufacturing, billing, hotline, customer satisfaction, and voice-of-the-customer resulting in significant customization growth thus increasing printer sales.• Managed Go-To-Market processes and integration activities, which enabled a diversified solution set congruent to the customer’s needs. • Managed the contracting process for finishing solutions and negotiated key contracts. • Cultivated business processes and tools to increase efficiency and effectiveness.• Provided financial oversight for competency center.

Webster Ny

• Managed SPAR (Software Problem Action Request) process for 18 product lines and managed an engineering team responsible for third-level engineering support for the 61xx, DT/DP 65, DocuTech 135, Network Server and DigiPath products resulting in improved process conformance and customer satisfaction on all product lines.• Implemented new knowledge-sharing tool, enabling corporate goals and objectives. • Managed 2000 operating plan for division. Developed tool and delivered a $21 million budget by analyzing and eliminating variances via “what if” scenarios, real-time reports, and prioritizing deliverables.• Coordinated human resource activities for 40 employees, and obtained superior employee satisfaction survey results.• Developed and documented third-level support methodology (human, physical, information, and financial resources) resulting in increased centralized organizational effectiveness and efficiency. • Participated on DigiPath program management team, which delivered multiple software releases to market with a zero slip rate resulting in market penetration that, on average, exceeded plan by 40%. • Recognized by senior management and employees as outstanding manager and presented the division’s “Walk the Talk” Award.

Webster Ny

• Provided third-level engineering support for DocuTech 135, Network Server, and DigiPath. Resolved customer problem escalations in a timely fashion resulting in reduced cost basis for customer support and improved customer satisfaction.• Participated on systems engineering teams by proactively analyzing customer workflows, thus averted customer problem escalations and improved product development and design.• Developed, documented, and maintained functional feature requirements for DocuTech 135 as part of a cross-functional / cross-organizational team to ensure efficient development. • Provided status to Chief Engineer to maintain launch schedule and delivered one of Xerox’ most successful products to market.• Recognized by senior management as outstanding performer and presented the Division’s Individual Excellence Award.

Webster Ny

• Chosen to participate in engineering rotational program in Denver, Colorado and gained sales and service support experience. • Supervised 28 manufacturing union employees on the Xerox 1075 refurbishing line and had zero grievances filed.• Scheduled work shifts, resolved part shortages resulting in achieving 100% of daily line quotas, and maintaining 99% defect-free rate; thus met targets every month, enabling product shipments.

Mba, General Management, 3.8

Ms, Systems Engineering, 4.0

Bs, Electrical Engineering, 3.4

Education record