Help Desk Technician
CurrentSupported Leadership and Human Resources in employee transitions and turnovers. Created and disabled users, groups, and computers as needed in a hybrid environment using Active Directory and Microsoft Azure AD. Prepared computers, equipment, and onboarding documentation for new employees. Trained users on the basic operations of Microsoft programs and any department-specific programs that applied. Responsible for promptly managing all service requests sent via the Jira help desk, and if… Show more Supported Leadership and Human Resources in employee transitions and turnovers. Created and disabled users, groups, and computers as needed in a hybrid environment using Active Directory and Microsoft Azure AD. Prepared computers, equipment, and onboarding documentation for new employees. Trained users on the basic operations of Microsoft programs and any department-specific programs that applied. Responsible for promptly managing all service requests sent via the Jira help desk, and if unable to resolve the matter, assign the request to the appropriate team. Tasked with maintaining inventory system by tracking all incoming and outgoing equipment and signing out high-value assets to users as needed. Show less