Timothy Wright Email and Phone Number

The Central Illinois Disc Golf Association (CIDGA) is a 501(c)(3) nonprofit organization founded in the spring of 2014 with the goal of serving the Central Illinois disc golf community. We focus on promoting the sport of disc golf, developing courses, running tournaments and leagues, encouraging spectators, and player engagement.Here in central Illinois, we are blessed to have so many great courses that are a short driving distance between them. Each park district in the area has at least one course and some park districts, like Morton, have more than one course. We assist the park districts by providing services like spreading mulch, helping with erosion control and trash pickup.CIDGA promotes the sport of disc golf for all ages. In the future, we hope to offer lessons through the park districts and after-school programs so that children and young people have access to learning the sport of disc golf.

I work as an Independent Field Technician Field Nation is an online freelance marketplace and Freelance Management System predominantly serving businesses with field service needs and freelance field service workers.Working in the following skillsets:Audio-Visual / Home TheaterCopierDesktop/LaptopGeneral TasksKioskNetworkingPoint of Sale (POS)PrinterServer Hardware/SoftwareSoftware DevelopmentTelecom / VOIPOther

- Directed and implemented End-user support and training. - Managed Microsoft OS, Microsoft Active Directory, Kaspersky, Sonicwall, WatchGuard systems.- Maintained inventory related to hardware, software and other IT supplies for performance and efficiency.- Monitored and verified daily backups, email notifications, and daily security reports.- Updated documentation of procedures and configurations- Thorough website maintenance and updating.

- Improved computer systems with a high level initial contact resolution- Communicated to clients in clear non-technical language- Provided excellent written and oral communication as well as verbose support ticket documentation- Investigated and diagnosed hardware and software difficulties

- Provided service and customer support during field visits or dispatches.- Diagnosed errors or technical problems and determine proper solutions.- Comprehend customer requirements and make appropriate recommendations.- Produced timely and detailed service reports.- Cooperated with technical team and share information across the organization.- Investigated and diagnosed hardware and software difficulties.

- Provided break/fix and software support for clients on location or remotely from the lab- Designed and implement preventative maintenance on warranty and legacy equipment- Communicated to clients in clear non-technical language- Migrated Windows XP to Windows 7 in a large network environment

- Provided level 2 tech-support with specific emphasis on network and firewall troubleshooting. - Scheduled and performed remote software installations and troubleshooting. - Engaged customers in a plain-spoken manner so that they can understand how the issue will be resolved.- Drove marketing campaigns through funnel process to achieve the highest level of success. - Develop drip-campaigns using the InfusionSoft automated marketing application. - Managed social media marketing projects with Facebook, LinkedIn, and Twitter. - Re-designed the company website including the new and improved user interface (UX).

- Develop product strategy for the Industrial Part Service (IPS) e-commerce site.- Research, build and maintain 3rd-party relationships Provide the necessary communications bridge between sales/support and IT to ensure that products delivered meet business objectives while being implemented with stability and future flexibility in mind.- Worked closely with technical resources to produce robust content management capabilities for ATS e-commerce site. - Functioned as the corporate trainer and supported internal personnel for all product initiatives. - Managed the direction of keyword initiatives as they relate to SEO and Google Adwords maintenance. - Responsible for implementing and developing product strategy.

- Engaged customers in a plain-spoken manner so that they can understand how the issue will be resolved.- Researched, analyzed, resolved and responded to intermediate-to-complex PC issues via phone and email.- Handled day-to-day technical support operations for Fortune 500 companies.- Identified hardware requirements and initiated solutions via phone.- Escalated issues in accordance with service-level requirements.- Worked with software, network and hardware vendors, resellers and distributors.- Detailed client interactions and daily operations to obtain measurable results and improve proficiency.

- Managed and preserved network infrastructure of Microsoft Windows desktop (XP) and servers (2003).- Examined and reviewed web servers using Apache and IIS.- Built, deployed, repaired and restored XP-based Clients within the organization. - Monitored and organized Computer Associated (CA) BackupExec client and server-based reporting agents. - Created escalation tasks that applied technical support to users based on critical and non-critical issues.- Implemented T-1 circuits and point-to-point WIFI between corporate headquarters and remote location. - Researched, built, and maintained 3rd-party relationships such as application developers and other service vendors.