Established and led a centralized analytics team, fostering data-informed decision-making and implementing the agency’s analytics strategy. Directed the development of reports, dashboards, data pipelines, and predictive models. Enhanced data accuracy, accessibility, and transparency through effective governance. Conducted risk assessments, identified operational efficiencies, and optimized processes to achieve organizational objectives.

Led a team of analysts in developing BI reports, KPIs, dashboards, and data models for a 311 contact center. Conducted data mining, statistical analysis, and predictive modeling of complaints, customer behavior, demographics, and performance metrics. Presented key metrics and insights to senior leadership and at industry conferences, highlighting data-driven initiatives and best practices.

Managed scope, schedule, and budget for developing an early warning system for NYC drinking water contamination. Evaluated analytics technologies, facilitated emergency response exercises, and implemented large-scale scientific data applications. Oversaw data consolidation and dashboard development.