Tim Meikle

Tim Meikle Email and Phone Number

Senior IT Manager and Consultant | Service Delivery, Service Transition, Business Relationship Manager, IT Support Manager, IT Operation Manager, Operational Risk Management, Programme Management. @ AstraZeneca
cambridge, cambridgeshire, united kingdom
Tim Meikle's Location
Greater Cambridge Area, United Kingdom
About Tim Meikle

I am an accomplished Senior Information Technology Manager with extensive experience leading diverse teams across major multinational organizations. With a proven track record in Information Technology, Service Delivery, and Operations, I excel in developing and motivating large teams to achieve their goals. My effective communication skills extend to stakeholders and senior management, facilitating strong relationships with customers, colleagues, and vendors. I bring a solid understanding of ITIL principles, leveraging them to deliver value-driven solutions. Eager for a senior-level role that aligns with my passion for exceptional service delivery, technology, and team building.Currently, I am a Senior Service Delivery Programme Manager at Gamma, where I provide coaching and consultancy to integrate development delivery teams with operational and product teams within an agile framework. I also work with the UCaaS Programme Managers, delivering collaboration products, and overseeing the operational readiness impact assessments across all of Gamma's operational teams. I hold ITIL Foundation v3, ITIL Service Support, and BCI Good Practice Guidelines certifications, and I have strong skills in stakeholder management, business relationship management, business continuity planning, and IT disaster recovery. I am interested in senior or director level IT Manager roles that will match my passion, skills, and expertise in IT service delivery and continuity.

Tim Meikle's Current Company Details
AstraZeneca

Astrazeneca

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Senior IT Manager and Consultant | Service Delivery, Service Transition, Business Relationship Manager, IT Support Manager, IT Operation Manager, Operational Risk Management, Programme Management.
cambridge, cambridgeshire, united kingdom
Website:
astrazeneca.com
Employees:
59317
Tim Meikle Work Experience Details
  • Astrazeneca
    Euit Solution Lead
    Astrazeneca Aug 2024 - Present
    Cambridge, England, United Kingdom
  • Gamma
    Senior Service Delivery Manager
    Gamma Dec 2020 - Feb 2024
    Collaborated with Technology Development Teams, providing Service Delivery and Programme Management strategy. I led process improvements focused on integrating development, operational, and product teams within an agile framework, leading Business Analysts in Operational Readiness Impact Assessments across all Gamma Operational Teams.
  • Meikle Consulting Limited
    Managing Director
    Meikle Consulting Limited Apr 2020 - Dec 2020
    Cambridgeshire, England, United Kingdom
  • Johnson Matthey
    Global Service Delivery Consultant - It Service Continuity
    Johnson Matthey Nov 2019 - Mar 2020
    Royston
    In an interim contract role, I provided IT Service Continuity, overseeing the design, review, and implementation of the company's global IT Service Continuity Management Policy and Strategy. My responsibilities included developing, implementing, and managing the governance of the IT Service Continuity Management process, encompassing IT Disaster Recovery and Continuity for IT Services.I ensured alignment with ISO standards 22301, 27001, and the Business Continuity Institute’s Good Practice Guide 2018, as well as relevant regulatory compliance. Additionally, I established a structured governance program to meet audit and reporting requirements, addressing legal, regulatory, and contractual obligations.I also facilitated the creation and maintenance of site recovery documentation and testing schedules for Johnson Matthey's significant sites. Moreover, I ensured the integration of IT Service Continuity Management into business-as-usual activities such as Change Management and PMO Transition to Service, ensuring alignment with evolving business needs and environments.
  • Johnson Matthey
    Senior It Service Delivery Manager - Consultant
    Johnson Matthey Apr 2019 - Nov 2019
    Royston
    Provided global IT service delivery management consultancy, leading transitional projects and forming a new global IT Service Delivery Management team. I revamped team structures, job descriptions, and assessed staffing and skillsets to align with IT Operations global transformation. Additionally, I served as Interim Senior Service Delivery Manager for the Clean Air Business Sector, overseeing BAU IT support and long-term delivery of services across EMEA, APAC, and American Clean Air Sector sites.
  • The Cambridge Building Society
    Business Continuity And Operational Risk Consultant
    The Cambridge Building Society Nov 2018 - Apr 2019
    Cambridge, United Kingdom
    In a contract role, I provided Business Continuity and Operational Risk consultancy to a top 10 UK Building Society. I revamped and implemented a robust Business Continuity Management program, conducting detailed Business Impact Analysis (BIA) projects and updating resiliency plans. Additionally, I reviewed, updated, and implemented GDPR policies and processes to ensure compliance with standards and audits.
  • Arm
    Senior Service Delivery Manager - End User Experience
    Arm Nov 2015 - Oct 2018
    Cambridge, United Kingdom
    Hired as a Consultant for the global transformation of IT Service Delivery Management, I streamlined processes, teams, and services to establish the new global IT Service Management team. After 6 months, I transitioned into a full-time Senior Service Delivery Manager role, driving change and growth within the team as a senior mentor and coach.I matrix managed over 50 FTEs across Service Desk, Application Support, IT Operations, and Project Delivery teams. I took ownership of global end-user Application services, aligning them with Arm's business and IT strategy. This involved collaboration with technical architects, project delivery teams, business analysts and senior business stakeholders.
  • Monitise
    Group Business Continuity And Disaster Recovery Manager
    Monitise Feb 2014 - Oct 2015
    London, United Kingdom
    Assumed the role of Group Business Continuity and IT Disaster Recovery Manager in February 2014 to meet regulatory obligations. Worked closely with the C-suite and senior leadership to ensure Business Continuity (BC) and IT Disaster Recovery (IT DR) capability, facilitating recovery plans, use of offsite facilities, and executing the Global Crisis Management Team's plan. Conducted regular risk reviews of global offices and IT data centres, providing solutions to eliminate risks.
  • Monitise
    Global Head Of Support Services
    Monitise Jul 2010 - Feb 2014
    London, United Kingdom
    Joined Monitise during its start-up phase as a Mobile Banking/FinTech company, establishing and leading the IT Operations Service Desk. Managed 24x7 support for global financial clients, with a P&L exceeding £55M annually. As the company expanded, I created and managed the Internal Corporate Service Desk providing support for 1000+ users across multiple global sites.Led the Group Operations Service Desk, Corporate Service Desk, Incident Management Team, and Problem Management Team with over 80 FTEs through team leads and managers. Managed relationships and service reviews with external suppliers, 3rd party vendors, and offshore teams, including data centre providers and key technology partners.
  • Maxima - Support Enabled Service
    Head Of Technical Services
    Maxima - Support Enabled Service Sep 2009 - Jul 2010
    Chelmsford, United Kingdom
    I led the Technical Services Teams for a managed service provider (MSP), including the Service Desk, Technical Support teams, Incident Management team, Service Desk Manager, Technical Support Manager, and Critical Incident Manager across the London and Chelmsford offices. These teams delivered IT hardware, server, network, and application support, setting Service Level Targets and managing SLA compliance for 400+ clients and partners, managing 7,500 to 9,000 call logs monthly. I was the point of escalation for business customers, I ensured prompt problem resolution and represented their concerns to Maxima.My responsibilities extended to providing management and leadership to the Service Desk, Technical Support, and Incident Management teams across London and Chelmsford offices. These teams delivered IT hardware, server, network, and application support, setting Service Level Targets and managing SLA compliance for 400+ clients and partners. I designed and implemented measurement processes, disseminated management information, and developed change programs to align Support Team performance metrics with customer expectations.
  • Rakuten
    Head Of Support Services
    Rakuten Nov 2006 - Feb 2009
    Cambridge, United Kingdom
    I managed day-to-day service delivery, IT operations, technical support and applications support teams across multiple locations including Cambridge, London, Bristol, Luxemburg, and Jersey offices. I assessed and approved risks for IT changes, enhancing change and release management using ITIL methodologies. I rationalized and restructured the service desk to meet evolving needs.
  • Cadbury Schweppes Bottling Group
    Emea Service Desk Manager
    Cadbury Schweppes Bottling Group Apr 2006 - Oct 2006
    Contract providing interim maternity cover. As EMEA IT Service Desk Manager, I oversaw IT Service Desks and End User Administration for 10,000+ users in Europe, the Middle East, and Africa. Partnering with USA and APAC teams. I managed a team of 12 leaders and 150 staff, and ensured consistent service delivery through KPI targets. Additionally, I played a key role in Sarbanes-Oxley compliance, managing reporting and serving as a liaison for SLA-related matters, while representing the Global Service Desk in projects and initiatives.
  • Roche
    Head Of Information Technology Services
    Roche Jan 2003 - Jan 2006
    Welwyn Garden City
    I led support for 1,100 onsite and 500 offsite UK users across diverse teams, providing line management to the UK Service Desk, Technical Support, Application Support, and IT Training teams. Managed a 24x7 global support team through Team Leaders and 20+ IT Support Analysts.Restructured UK Support Teams, establishing a unified UK Service Desk with aligned teams, incorporating ITIL methods for optimal efficiency.Managed the rollout of a standardized global computer system validation (CSV) across all of Roche's UK divisions and sites, exceeding all delivery targets and showcasing commitment to effective project management.

Tim Meikle Education Details

  • University Of Phoenix
    University Of Phoenix
    Business Information Systems

Frequently Asked Questions about Tim Meikle

What company does Tim Meikle work for?

Tim Meikle works for Astrazeneca

What is Tim Meikle's role at the current company?

Tim Meikle's current role is Senior IT Manager and Consultant | Service Delivery, Service Transition, Business Relationship Manager, IT Support Manager, IT Operation Manager, Operational Risk Management, Programme Management..

What schools did Tim Meikle attend?

Tim Meikle attended University Of Phoenix.

Who are Tim Meikle's colleagues?

Tim Meikle's colleagues are Ewa Tręda, Jaya Ahuja, Patty Chanthavangso, Christina Svensson, Nick Carless, Jasmina Topic, Jorge Mario Toral García.

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