Tim Meikle Email & Phone Number

Cambridge, England, United Kingdom

Collaborated with Technology Development Teams, providing Service Delivery and Programme Management strategy. I led process improvements focused on integrating development, operational, and product teams within an agile framework, leading Business Analysts in Operational Readiness Impact Assessments across all Gamma Operational Teams.

Cambridgeshire, England, United Kingdom

Royston

In an interim contract role, I provided IT Service Continuity, overseeing the design, review, and implementation of the company's global IT Service Continuity Management Policy and Strategy. My responsibilities included developing, implementing, and managing the governance of the IT Service Continuity Management process, encompassing IT Disaster Recovery and Continuity for IT Services.I ensured alignment with ISO standards 22301, 27001, and the Business Continuity Institute’s Good Practice Guide 2018, as well as relevant regulatory compliance. Additionally, I established a structured governance program to meet audit and reporting requirements, addressing legal, regulatory, and contractual obligations.I also facilitated the creation and maintenance of site recovery documentation and testing schedules for Johnson Matthey's significant sites. Moreover, I ensured the integration of IT Service Continuity Management into business-as-usual activities such as Change Management and PMO Transition to Service, ensuring alignment with evolving business needs and environments.

Royston

Provided global IT service delivery management consultancy, leading transitional projects and forming a new global IT Service Delivery Management team. I revamped team structures, job descriptions, and assessed staffing and skillsets to align with IT Operations global transformation. Additionally, I served as Interim Senior Service Delivery Manager for the Clean Air Business Sector, overseeing BAU IT support and long-term delivery of services across EMEA, APAC, and American Clean Air Sector sites.

Cambridge, United Kingdom

In a contract role, I provided Business Continuity and Operational Risk consultancy to a top 10 UK Building Society. I revamped and implemented a robust Business Continuity Management program, conducting detailed Business Impact Analysis (BIA) projects and updating resiliency plans. Additionally, I reviewed, updated, and implemented GDPR policies and processes to ensure compliance with standards and audits.

Cambridge, United Kingdom

Hired as a Consultant for the global transformation of IT Service Delivery Management, I streamlined processes, teams, and services to establish the new global IT Service Management team. After 6 months, I transitioned into a full-time Senior Service Delivery Manager role, driving change and growth within the team as a senior mentor and coach.I matrix managed over 50 FTEs across Service Desk, Application Support, IT Operations, and Project Delivery teams. I took ownership of global end-user Application services, aligning them with Arm's business and IT strategy. This involved collaboration with technical architects, project delivery teams, business analysts and senior business stakeholders.

London, United Kingdom

Assumed the role of Group Business Continuity and IT Disaster Recovery Manager in February 2014 to meet regulatory obligations. Worked closely with the C-suite and senior leadership to ensure Business Continuity (BC) and IT Disaster Recovery (IT DR) capability, facilitating recovery plans, use of offsite facilities, and executing the Global Crisis Management Team's plan. Conducted regular risk reviews of global offices and IT data centres, providing solutions to eliminate risks.

London, United Kingdom

Joined Monitise during its start-up phase as a Mobile Banking/FinTech company, establishing and leading the IT Operations Service Desk. Managed 24x7 support for global financial clients, with a P&L exceeding £55M annually. As the company expanded, I created and managed the Internal Corporate Service Desk providing support for 1000+ users across multiple global sites.Led the Group Operations Service Desk, Corporate Service Desk, Incident Management Team, and Problem Management Team with over 80 FTEs through team leads and managers. Managed relationships and service reviews with external suppliers, 3rd party vendors, and offshore teams, including data centre providers and key technology partners.

Chelmsford, United Kingdom

I led the Technical Services Teams for a managed service provider (MSP), including the Service Desk, Technical Support teams, Incident Management team, Service Desk Manager, Technical Support Manager, and Critical Incident Manager across the London and Chelmsford offices. These teams delivered IT hardware, server, network, and application support, setting Service Level Targets and managing SLA compliance for 400+ clients and partners, managing 7,500 to 9,000 call logs monthly. I was the point of escalation for business customers, I ensured prompt problem resolution and represented their concerns to Maxima.My responsibilities extended to providing management and leadership to the Service Desk, Technical Support, and Incident Management teams across London and Chelmsford offices. These teams delivered IT hardware, server, network, and application support, setting Service Level Targets and managing SLA compliance for 400+ clients and partners. I designed and implemented measurement processes, disseminated management information, and developed change programs to align Support Team performance metrics with customer expectations.

Cambridge, United Kingdom

I managed day-to-day service delivery, IT operations, technical support and applications support teams across multiple locations including Cambridge, London, Bristol, Luxemburg, and Jersey offices. I assessed and approved risks for IT changes, enhancing change and release management using ITIL methodologies. I rationalized and restructured the service desk to meet evolving needs.

Contract providing interim maternity cover. As EMEA IT Service Desk Manager, I oversaw IT Service Desks and End User Administration for 10,000+ users in Europe, the Middle East, and Africa. Partnering with USA and APAC teams. I managed a team of 12 leaders and 150 staff, and ensured consistent service delivery through KPI targets. Additionally, I played a key role in Sarbanes-Oxley compliance, managing reporting and serving as a liaison for SLA-related matters, while representing the Global Service Desk in projects and initiatives.

Welwyn Garden City

I led support for 1,100 onsite and 500 offsite UK users across diverse teams, providing line management to the UK Service Desk, Technical Support, Application Support, and IT Training teams. Managed a 24x7 global support team through Team Leaders and 20+ IT Support Analysts.Restructured UK Support Teams, establishing a unified UK Service Desk with aligned teams, incorporating ITIL methods for optimal efficiency.Managed the rollout of a standardized global computer system validation (CSV) across all of Roche's UK divisions and sites, exceeding all delivery targets and showcasing commitment to effective project management.