Tim Brown Email & Phone Number

Ponte Vedra, Florida

Accordant advances philanthropy and purpose-driven partnership to support health organizations in achieving their vibrant missions. Our experts deliver value in four key areas: elevating charitable giving, forging partnerships to promote healthy communities, strengthening health care governance and building values-based organizational cultures. With client partners including health systems, hospitals, long term care, hospice and similar as well as anchor partners for community health impact initiatives, we connect and integrate strategy and operations to maximize transformational impact. Accordant is recognized for progressive thought leadership in advancing philanthropy as a high-ROI, low-risk, alternative revenue source for health care organizations. Our experts lead innovative strategy and design thinking to optimize philanthropy and community health impact initiatives. We deliver dynamic training for executives, boards and clinicians to leverage their influence and engagement. We facilitate conversations to secure insights from and to understand and align the needs, expectations and intentions of leaders, partners and key constituencies. We design and implement integrity-based strategies to deepen partnerships with physicians and nurses. We foster values-based organizational cultures that reaffirm the humanity in health care. We provide executive coaching to accelerate performance and to enhance leadership capabilities. We craft strategic communications plans, create compelling stories and design visually engaging collateral. Ultimately, our experts provide an integrated and holistic approach to support health organizations and their partners in their shared mission to elevate health status and well-being. Our name “Accordant” honors the collaboration of health care leaders, board members, clinicians and community partners to advance a shared vision for elevating health status and well-being.

Ponte Vedra, Florida

Providing:o Continuous improvement, process development, management and strategic planning support. o Business project, program and product management assistance.o Business analysis from back end operations through customer relationship management and product/service delivery and implementation.

Columbia, South Carolina Area

Led process improvement programs for the IT Governance organization including efforts focuses on:o Flexible delivery initiative to increase profitability and speed to market that incorporates software development philosophies and practices from Waterfall, Agile, Lean Six Sigma, and DevOps.o Review and standardization of the onboarding process for external entities that require secured access to Blue Cross systems.o Overhaul of the execution and processes surrounding IT responses to and support of external new business opportunities.

Columbia, South Carolina Area

Accountable for a team of 10 IT professionals responsible for:o Obtaining and certifying level of effort estimates for work efforts.o Planning and conducting disaster recovery exercises.o Bridging the gap between the development and support organizations to maintain system stability while meeting customer needs with innovative tools and procedures.

Columbia, South Carolina Area

o Represents the business needs of the customers to the IT organization and the IT capabilities to the business.o Serves as key intermediary between business and IT on new projects and operational issues including incidents and outages.

Columbia, South Carolina Area

o Directed a staff of 80 to 90 member service professionals on a large Medicare Advantage contract.o Worked with upper management to onboard the contract and transition over 400,000 Medicare beneficiaries to our platform.

Columbia, South Carolina Area

o Provided customer service training to support multi-million dollar CMS contract.o Promoted to training coordinator for entire contract after six months of delivering classroom training.

Columbia, South Carolina Area

o Hired and managed a pool of as many as 75 contract enrollers for a company that provided employee benefit enrollments throughout the country.o Provided training on company guidelines, industry regulations and enrollment specific considerations.o Made enroller assignments for scheduled enrollments and provided supervision during the enrollments.

Columbia, South Carolina Area

o Solicited new groups for voluntary benefits and core benefit enrollments.o Reopened dormant accounts by servicing the accounts and policyholders and rebuilding trust.

Columbia, South Carolina Area

o Responsible for enrollment delivery of all national accounts in a multistate territory.o Assigned and trained benefit counselors for each enrollment.o Provided sales training in the field offices.

Columbia, South Carolina Area

o Managed account relationships for over 25 national accounts.o Responsible for client experience, retention and revenue growth of assigned accounts.o Led onboarding activities for newly acquired accounts.

Columbia, South Carolina Area

o Provided life, Medicare supplement and cancer insurance support to agents and brokers.o Prepared bid responses for designated product lines.