Tim Jacobs Email & Phone Number

Dublin, OH

Leading teams through the scope development process on medium to large scale implementations and delivering business value through application development and enhancements.Coordinating activities with other key stakeholders and roles within the wider organization, including product team, business analysts, quality assurance & project management.Provided.

Dublin, OH

Led Federal and State e-file QA testing teams for H&R Block’s online and desktop tax software products used by approximately 7 million users. QA teams were comprised of 54 remote onshore and off-shore full time and seasonal e-file QA analysts. Launched testing improvement process to include more automated testing, additional end-to-end testing, and greater.

Dublin, OH

Responsible for all IT facility related decisions, purchases, access, and vendor relationships.Partnered with corporate facilities, building management, and sub-contractors on a physical suite redesign construction project that provided updated work spaces, new conference technology and enhanced the usability of the suite.Led project in 2018 to upgrade.

Dublin, OH

Managed coordination of updates and changes between IT teams and internal business partners for the tax e-file system that processed over 20 million client tax returns annually.Provided stakeholders regular status updates and communications on E-File development progress and operational status.Led the E-File tax season Tier 3 support team in resolving.

Responsible for developing all external and internal documentation for the E-File tax office application and the E-File Host systems.Provided technical support to field tax offices during the tax season, resulting in increased knowledge of application users and improved end-user documentation.Managed online corporate intranet presence for the Application.

Managed the H&R Block Retail Tax Technical Writing team responsible for developing and deploying all tax office application documentation.Responsible for resource capacity, work estimates, and ensuring timelines and due dates were accomplished across multiple documentation projects. Delivered the Rapid Refund/E-File application documentation set, balancing.

Responsible for developing all external and internal documentation for the Rapid Refund tax office application and the E-File Host systems.Implemented electronic delivery and online posting of Rapid Refund documentation set (20+ items), eliminating paper deliverables and realizing a cost savings of $41,000 annually. Created and deployed a desktop link from.

Managed team of 13 technical writers, including full-time employees and contractors in multiple locations, in delivering end-user technical product documentation to Sterling Commerce’s global 5000 customers.Recruited, hired and trained four new writers, managing seamless integration into established team. Collaborated with cross-functional product delivery.

Developed end-user technical product documentation such as installation guides, user manuals, reference guides and online help systems for mainframe, NT, and UNIX e-business software products utilizing Adobe FrameMaker, Adobe Acrobat and RoboHelp.Developed the first SNA Server configuration guide for connecting GENTRAN S390 mainframe products to GENTRAN.