Tim Jacobs
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Tim Jacobs Email & Phone Number

Senior Delivery Lead - Global Technologies at OCLC
Location: Dublin, Ohio, United States 9 work roles 1 school
2 work emails found @oclc.org LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email j****@oclc.org
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Current company
Role
Senior Delivery Lead - Global Technologies
Location
Dublin, Ohio, United States
Company size

Who is Tim Jacobs? Overview

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Quick answer

Tim Jacobs is listed as Senior Delivery Lead - Global Technologies at OCLC, a company with 1208 employees, based in Dublin, Ohio, United States. AeroLeads shows a work email signal at oclc.org and a matched LinkedIn profile for Tim Jacobs.

Tim Jacobs previously worked as Manager, DIY Tax Products E-File QA at H&R Block and Site Leader, Dublin, Ohio IT Office at H&R Block. Tim Jacobs holds Bachelor Of Science, Journalism from Bowling Green State University.

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Email format at OCLC

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{last}{first_initial}@oclc.org
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Profile bio

About Tim Jacobs

Dynamic and versatile IT professional with experience in team management, program management, quality assurance, product support, operations, and technical communications serving both internal and external customers. Key competencies include successfully managing multiple projects using strong interpersonal skills to foster teamwork among clients and peers.Core skills include:• IT and Business Relationship Management • Project Planning, Tracking and Management (Agile, Scrum, Kanban, Waterfall) • Application Operational Support • Requirements Development and Tracking• QA Strategy, Definition and Execution • Business Continuity Planning

Listed skills include Software Documentation, Technical Writing, Online Help, Technical Documentation, and 17 others.

Current workplace

Tim Jacobs's current company

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OCLC
Oclc
Senior Delivery Lead - Global Technologies
dublin, ohio, united states
Website
Employees
1208
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9 roles

Tim Jacobs work experience

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Senior Delivery Lead - Global Technologies

Current

Dublin, OH

Leading teams through the scope development process on medium to large scale implementations and delivering business value through application development and enhancements.Coordinating activities with other key stakeholders and roles within the wider organization, including product team, business analysts, quality assurance & project management.Provided.

Jul 2019 - Present

Manager, Diy Tax Products E-File Qa

Dublin, OH

Led Federal and State e-file QA testing teams for H&R Block’s online and desktop tax software products used by approximately 7 million users. QA teams were comprised of 54 remote onshore and off-shore full time and seasonal e-file QA analysts. Launched testing improvement process to include more automated testing, additional end-to-end testing, and greater.

Apr 2017 - Mar 2019

Site Leader, Dublin, Ohio It Office

Dublin, OH

Responsible for all IT facility related decisions, purchases, access, and vendor relationships.Partnered with corporate facilities, building management, and sub-contractors on a physical suite redesign construction project that provided updated work spaces, new conference technology and enhanced the usability of the suite.Led project in 2018 to upgrade.

Sep 2014 - Mar 2019

E-File Program Manager

Dublin, OH

Managed coordination of updates and changes between IT teams and internal business partners for the tax e-file system that processed over 20 million client tax returns annually.Provided stakeholders regular status updates and communications on E-File development progress and operational status.Led the E-File tax season Tier 3 support team in resolving.

Sep 2014 - Apr 2017

Sr. Technical Writer

Responsible for developing all external and internal documentation for the E-File tax office application and the E-File Host systems.Provided technical support to field tax offices during the tax season, resulting in increased knowledge of application users and improved end-user documentation.Managed online corporate intranet presence for the Application.

Oct 2009 - Aug 2014

Manager, Technical Writing

Managed the H&R Block Retail Tax Technical Writing team responsible for developing and deploying all tax office application documentation.Responsible for resource capacity, work estimates, and ensuring timelines and due dates were accomplished across multiple documentation projects. Delivered the Rapid Refund/E-File application documentation set, balancing.

Sep 2007 - Sep 2009

Senior Technical Writer

Responsible for developing all external and internal documentation for the Rapid Refund tax office application and the E-File Host systems.Implemented electronic delivery and online posting of Rapid Refund documentation set (20+ items), eliminating paper deliverables and realizing a cost savings of $41,000 annually. Created and deployed a desktop link from.

Dec 2001 - Sep 2007

Manager, Information Development

Managed team of 13 technical writers, including full-time employees and contractors in multiple locations, in delivering end-user technical product documentation to Sterling Commerce’s global 5000 customers.Recruited, hired and trained four new writers, managing seamless integration into established team. Collaborated with cross-functional product delivery.

Jul 2000 - Oct 2001

Senior Technical Writer

Developed end-user technical product documentation such as installation guides, user manuals, reference guides and online help systems for mainframe, NT, and UNIX e-business software products utilizing Adobe FrameMaker, Adobe Acrobat and RoboHelp.Developed the first SNA Server configuration guide for connecting GENTRAN S390 mainframe products to GENTRAN.

Mar 1998 - Jun 2000
Team & coworkers

Colleagues at OCLC

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1 education record

Tim Jacobs education

FAQ

Frequently asked questions about Tim Jacobs

Quick answers generated from the profile data available on this page.

What company does Tim Jacobs work for?

Tim Jacobs works for OCLC.

What is Tim Jacobs's role at OCLC?

Tim Jacobs is listed as Senior Delivery Lead - Global Technologies at OCLC.

What is Tim Jacobs's email address?

AeroLeads has found 2 work email signals at @oclc.org for Tim Jacobs at OCLC.

Where is Tim Jacobs based?

Tim Jacobs is based in Dublin, Ohio, United States while working with OCLC.

What companies has Tim Jacobs worked for?

Tim Jacobs has worked for Oclc, H&R Block, and Sterling Commerce An At&T Company.

Who are Tim Jacobs's colleagues at OCLC?

Tim Jacobs's colleagues at OCLC include Catherine Furet, Ling Luo, Mark Straight, Pete Insabella, and Rich Boyne.

How can I contact Tim Jacobs?

You can use AeroLeads to view verified contact signals for Tim Jacobs at OCLC, including work email, phone, and LinkedIn data when available.

What schools did Tim Jacobs attend?

Tim Jacobs holds Bachelor Of Science, Journalism from Bowling Green State University.

What skills is Tim Jacobs known for?

Tim Jacobs is listed with skills including Software Documentation, Technical Writing, Online Help, Technical Documentation, Framemaker, Robohelp, Content Management, and Editing.

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