Timothy Richards Email & Phone Number

St Cloud, Minnesota, United States

Supervise a remote team of T2 technicians and a T3 engineerProvide Payroll recommendations for techniciansActively interviewing potential hires for the teamProvide Client care for 60+ businessesIncident management for all clientsPoint liason between Marco and clientsUpdate and Maintain documentation for clientsExtensive interoffice team co-ordination to.

St. Cloud, Minnesota Area

M-Files and Psigen Document Solutions Specialist

St. Cloud, Minnesota Area

International software support for multiple companies in the Government, Banking, and Medical Fields. Full Office Suite Support. Hardware, Network, Printer, Server support. Worked with Thin Client, VM, and physical computers. MFA support and implementation. Active Directory support. Team player with excellent communication skills. Consistently performed.

Brainerd, MN

Troubleshoot and resolve problems associated with a global network environmentResearch and develop company standards for software, hardware, and processesTroubleshoot PC software and hardware issues in US and EuropeMaintain network, application and computer system availabilityIncident Management TeamHelp coordinate help deskCisco Phone Server.

Greater Minneapolis-St. Paul Area

Setup, monitor, troubleshoot, and upgrade new Dell/HP computer systems. Facilitate communication between store management and installation team. Document equipment location, issues, and resolutions of issues. Process outdated equipment for recycling and resale. Train and assist new technicians with time management issues and technical issues. Ensure.

Eagan, MN

Image and deploy new desktops. Virus and malware identification and removal, including bit locker and.exe hijackers. Troubleshooting and resolving of computer issues associated with Windows 7 and XP. AD maintenance using Hp Service Manager. Profile transfers using scripts and manual processes. Printer maintenance and troubleshooting. Script writing.

Greater Minneapolis-St. Paul Area

Setup, monitor, troubleshoot, and upgrade new Dell/HP computer systems. Facilitate communication between store management and installation team. Promotion to Lead Technician in August 2012. Document equipment location, issues, and resolutions of issues. Process outdated equipment for recycling and resale. Train and assist new technicians with time.

Central Minnesota

Developed a local marketing plan and wrote advertising copy and script for local agencies. Sourced, screened and evaluated quality candidates and counseled applicants on career choices. Conducted high visibility school and public programs to assist in public awareness campaigns. Clearly communicated ideals and strengths of the military with prospective.

Organized, communicated and motivated vision center team to exceed expected sales growthBalanced financial needs of company with employee expectationsManaged inventory and provided scheduling for hourly associatesEmployed creative problem solving techniques to address customer concerns and complaints

Operated avionics systems to determine operational conditionsPerformed alignment, calibration, and boresight of avionics systemsUploaded and updated operational software to ensure mission capability was maintained

Assisted customers in choosing eye wearManufactured and adjusted eye wear to meet the customer’s needsEnsured quality control practices were maintained