Timothy Ridenhour Email & Phone Number

Hickory, North Carolina, United States

• Responsible for maintaining and uploading close to 200 organizational operational reports to the PHP Contract Data Utility (PCDU) system, including collecting data for reporting trends and timelines
• Drive the analysis of all operational reporting to ensure organizational goals and state standards are achieved
• Coordinate with NCDHHS to ensure all feedback for operational reporting is communicated through proper channels to report SMEs and vice versa including changes in report requirements, templates, or metrics
• Create and maintain control systems and process for new data quality standards set by NCDHHS to ensure organizational compliance to prevent negative actions or fines being placed on the LME/MCO
• Develop high level procedures and training plans for data team to create standard protocols and practices
• Conduct weekly and bi-weekly meetings to management/leadership to provide status updates on current projects or reporting timelines

Hickory, North Carolina, United States

• Evaluated, interpreted, and analyzed raw data for satisfaction surveys and other projects as designated
• Responsible for the collection and analysis of monthly and quarterly data, ensuring state guidelines and performance standards are met
• Ensured all data collected is placed into a historical file for deeper analysis to identify larger trends that affect the organization and its performance against other LME-MCOs
• Collaborated with multiple departments across the organization for data collection and validation
• Conducted an in-depth analysis of the Emergency Department and determined the Percentage of ED Admissions that were Readmissions was being overreported by approximately 10% every month
• Cooperated with QM data reporting team to ensure all deadlines are met and report submissions are all using the correct template and formatting

Boiling Springs, North Carolina

• Examined and evaluated all academic transcripts for traditional undergraduate and degree completion students on a daily basis to ensure proper transfer credit is given
• Maintained all VA student records, and evaluated student's course schedules, bills, and degree evaluations to guarantee students are taking the appropriate courses to receive VA funding
• Kept track of all VA student enrollment, student major declarations, withdraws, or other pertinent information to submit back to the VA
• Managed all academic catalog changes to submit to the State Approving Agency in order to allow VA student enrollment
• Oversaw VA student work-study while assigning tasks that are in line with their VA contract
• Assisted with graduation process, confirming completion of program, payment of fees, and outstanding coursework before the degree could be awarded to the student

Boiling Springs, North Carolina, United States

• Managed all graduate business admission materials, ensuring correct data and corresponding with department heads and students on application procedure and status
• Restructured and designed new filing system to fast track admissions process
• Directed building scheduling, room bookings, and maintained office supplies for Hamrick Hall and business faculty
• Oversaw all business course creation and registration for graduate level students
• Managed all School of Business outside communication lines as well as interdepartmental mail
• Maintained academic catalog as it pertains to the School of Business for both graduate and undergraduate materials

Forest City North Carolina

• Aided the new Pavilion on Park Square Amphitheater, dealing with creation of marketing/advertising materials, event set up, IT troubleshooting, and other duties as assigned
• Gathered sponsors for park events allowing the town to provide more free events for citizens of the community
• Motivated local business to donate prizes or certificates for awards to park competitions.
• Improved and updated town website with new information and updates as well as resolving all issues with ADA requirements
• Created and organized a new employee directory for all town employees managing multiple department timelines and schedules
• Organized meetings between department heads to go over relevant information such as event itineraries, website updates, and park issues

Forest City North Carolina

• Created eye catching and appealing ads for local magazines and websites, to catch a viewers attention using design knowledge.
• Created the best type of ad to reach a larger audience as well as perform well on all media types using social media experience.
• Assembled and produce a television ad for local cable channels utilizing organizational and management skills.
• Provided quick and accurate responses to 25 - 50 customer questions, comments, or concerns posted on social media per day.
• Used online connections to broadcast important information about our store to any potential customers using hourly status updates.
• Conducted and created surveys in order to get the public opinion on how to improve our services.

Master Of Business Administration - Mba, Business Administration And Management, General, Gpa: 4.0

Activities and Societies: Delta Mu Delta Honor Society

Bachelor Of Science In Business Administration, Computer And Information Systems Security/Information Assurance

Activities and Societies: Association of Information Technology Professionals (AITP) Pi Sigma Epsilon Gamma Xi Chapter Walker Fellows

Bachelor Of Science In Business Administration, Computer And Information Systems, Gpa: 3.43

Activities and Societies: Association of Information Technology Professionals (AITP) Pi Sigma Epsilon Gamma Xi Chapter Walker Fellows