Supported Microsoft and Office 365 user administration, ensuring seamless user access, account management, and security across the organization, contributing to increased employee productivity.Assisted in the administration of Mimecast email filtering, strengthening the organization’s email security posture by preventing phishing, spam, and malware attacks, reducing email-related threats.Managed KnowBe4 training and simulated phishing campaigns, improving employee cybersecurity… Show more Supported Microsoft and Office 365 user administration, ensuring seamless user access, account management, and security across the organization, contributing to increased employee productivity.Assisted in the administration of Mimecast email filtering, strengthening the organization’s email security posture by preventing phishing, spam, and malware attacks, reducing email-related threats.Managed KnowBe4 training and simulated phishing campaigns, improving employee cybersecurity awareness and reducing phishing attack success rates through targeted training and simulated exercises.Oversaw IT procurement for Green River Distillery, streamlining the purchasing process for hardware and software, ensuring that necessary resources were obtained cost-effectively and on time to meet business needs.Managed and optimized Unifi network devices and cameras, enhancing security and connectivity throughout the distillery and ensuring reliable surveillance and network access across facilities.Led the administration of VulScan vulnerability scanning, proactively identifying and mitigating potential security risks by coordinating vulnerability remediation efforts across teams, reducing exposure to critical threats.Monitored and configured Sumo Logic SEIM, ensuring real-time detection and analysis of security events, improving incident response times and strengthening the organization’s overall security posture.Supervised a team of Information Technology Support Specialists, providing mentorship, performance management, and operational guidance to ensure timely and efficient resolution of IT support requests.Collaborated with cross-functional teams to ensure that IT infrastructure and technology needs were effectively integrated into construction projects, supporting operational efficiency and minimizing project delays due to technology issues. Show less

Supervised and mentored Junior Network Engineer and IT Technician, fostering their professional growth while ensuring smooth operations and timely project completion by providing guidance and support.Authored and secured SLCGC grant funding for cybersecurity initiatives, driving key investments in security infrastructure and tools, enhancing the organization's overall cybersecurity posture.Configured and maintained Cradlepoint devices, expanding network coverage and ensuring… Show more Supervised and mentored Junior Network Engineer and IT Technician, fostering their professional growth while ensuring smooth operations and timely project completion by providing guidance and support.Authored and secured SLCGC grant funding for cybersecurity initiatives, driving key investments in security infrastructure and tools, enhancing the organization's overall cybersecurity posture.Configured and maintained Cradlepoint devices, expanding network coverage and ensuring reliable connectivity, including the setup of IP-Sec VPN tunnels to securely connect remote locations to the main network.Coordinated departmental workflows, assisting in scheduling and tracking network-related projects, delegating tasks to team members, and ensuring efficient resource allocation to meet project deadlines.Collaborated with vendors to ensure timely technology access and solutions, meeting departmental needs and maintaining strong vendor relationships to support business continuity and growth.Participated in the interview and candidate selection process, contributing to the hiring of highly qualified department members and enhancing the team’s technical expertise and performance.Led remediation efforts for vulnerabilities identified in regular network scans, ensuring timely resolution of security gaps and strengthening the overall integrity of the network infrastructure.Utilized expertise in DNS, VPNs, and network design to implement robust and secure networking solutions, enhancing the reliability, security, and scalability of the organization’s infrastructure. Show less

Designed and deployed Ubiquiti public Wi-Fi mesh networks in downtown, Mahr, and City Parks, providing reliable internet access for visitors and guests, improving community engagement and enhancing public services.Installed and managed high-speed Ubiquiti wireless point-to-point links, connecting various City locations to the network, improving inter-office communication and data transfer efficiency.Monitored and optimized Ubiquiti wireless links through UNMS, ensuring… Show more Designed and deployed Ubiquiti public Wi-Fi mesh networks in downtown, Mahr, and City Parks, providing reliable internet access for visitors and guests, improving community engagement and enhancing public services.Installed and managed high-speed Ubiquiti wireless point-to-point links, connecting various City locations to the network, improving inter-office communication and data transfer efficiency.Monitored and optimized Ubiquiti wireless links through UNMS, ensuring continuous network performance and minimizing downtime across the city’s public and private network infrastructure.Designed and implemented a SlingStudio streaming media system to broadcast City Council meetings on Facebook Live, increasing community participation and fostering greater civic engagement.Configured and maintained Cisco Catalyst and Small Business switches, ensuring efficient, secure, and reliable network operations to meet the growing connectivity needs of the City.Configured and managed SonicWall appliances for network traffic management and content filtering, ensuring secure access and protecting the network from potential threats.Deployed Sonicpoint wireless access points into existing infrastructure, enhancing wireless network coverage and supporting the increasing demand for mobile connectivity across City properties.Managed Windows and Office patching through Windows Software Update Services and other tools, ensuring up-to-date software, improved security, and compliance with organizational standards.Configured and maintained Axis and Ubiquiti camera systems, ensuring continuous surveillance and security monitoring across critical City locations, enhancing safety and operational oversight. Show less

Analyzed and resolved hardware and software issues for computer systems, ensuring minimal downtime and improving system performance across the plant's IT infrastructure.Deployed and managed WSUS server to efficiently patch plant computers, maintaining up-to-date security and software compliance while reducing vulnerabilities.Expanded wireless access coverage in identified areas of the plant, enhancing connectivity for employees and ensuring reliable network access in key… Show more Analyzed and resolved hardware and software issues for computer systems, ensuring minimal downtime and improving system performance across the plant's IT infrastructure.Deployed and managed WSUS server to efficiently patch plant computers, maintaining up-to-date security and software compliance while reducing vulnerabilities.Expanded wireless access coverage in identified areas of the plant, enhancing connectivity for employees and ensuring reliable network access in key operational zones.Managed and coordinated outside contractors performing work on plant premises, ensuring adherence to safety standards, project timelines, and quality expectations.Troubleshot and maintained plant software systems, proactively identifying and resolving issues to minimize operational disruptions and enhance system efficiency.Managed user and email accounts in Active Directory and Exchange, ensuring smooth access to resources, reliable communication, and secure user management across the organization.Monitored network usage through various monitoring tools, providing insights into performance and ensuring network stability and efficiency throughout plant operations.Assisted in the management of Cisco Call Manager configurations, supporting communication systems and ensuring seamless telephony services for staff and departments.Contributed to Cisco networking equipment management and configuration, ensuring optimized network infrastructure and seamless connectivity within the plant environment.Planned and managed IT-related equipment purchases within budget allowances, ensuring cost-effective solutions while meeting operational and technological needs. Show less

Supported the Distance Learning Management System (Blackboard) for faculty, ensuring smooth operation and efficient use of the platform to enhance the online teaching experience.Researched and evaluated new classroom technologies, identifying innovative solutions to enhance teaching and learning experiences, helping the college stay ahead of educational trends.Quality-checked online course content, ensuring a consistent, engaging, and accessible learning experience across all… Show more Supported the Distance Learning Management System (Blackboard) for faculty, ensuring smooth operation and efficient use of the platform to enhance the online teaching experience.Researched and evaluated new classroom technologies, identifying innovative solutions to enhance teaching and learning experiences, helping the college stay ahead of educational trends.Quality-checked online course content, ensuring a consistent, engaging, and accessible learning experience across all online courses, leading to improved student satisfaction and retention.Trained faculty in online course development, providing tools and techniques to create effective and engaging online courses, improving course delivery and faculty confidence in digital teaching methods.Developed and implemented a mobile device use policy, aligning institutional standards with the needs of faculty and students, promoting effective and responsible use of mobile technology.Provided training and support to faculty on mobile devices (iPads, Windows tablets), enhancing classroom technology integration and improving faculty and student engagement through mobile tools.Represented MCC on the KCTCS Distance Learning Peer Team, collaborating with peers from all 16 colleges to set strategic goals for distance learning, improving consistency and quality across the system.Contributed to the KCTCS Innovations in Learning team, fostering the adoption of new learning technologies and pedagogical strategies, enhancing educational offerings and student outcomes across the college system. Show less

Analyzed and resolved software and hardware issues for over 850 computers across faculty, staff, and student labs on four campuses, minimizing downtime and improving user productivity and satisfaction.Planned and deployed Wireless Internet coverage across multiple campus locations, enhancing connectivity and ensuring seamless access for students, faculty, and staff in all key areas.Administered VLAN configurations on Cisco networking equipment, optimizing network segmentation… Show more Analyzed and resolved software and hardware issues for over 850 computers across faculty, staff, and student labs on four campuses, minimizing downtime and improving user productivity and satisfaction.Planned and deployed Wireless Internet coverage across multiple campus locations, enhancing connectivity and ensuring seamless access for students, faculty, and staff in all key areas.Administered VLAN configurations on Cisco networking equipment, optimizing network segmentation and improving traffic management, security, and performance across campus locations.Developed strategic Computing Technology refreshment schedules, ensuring timely updates and replacements of outdated equipment, improving overall system performance and reducing maintenance costs.Coordinated videoconference technologies for special events, ensuring seamless communication and collaboration across campuses and with external participants.Coordinated hardware and technology purchases in collaboration with college departments, ensuring cost-effective procurement and meeting the technology needs of various departments.Researched and implemented new classroom technology, evaluating and integrating innovative solutions to enhance teaching and learning environments and improve educational outcomes.Deployed Dell Custom Factory Imaging services, streamlining the deployment of new computing equipment across campuses, saving time and reducing manual setup errors while improving efficiency.Contributed to the MCC Technology Committee, collaborating with stakeholders to drive strategic technology initiatives and improve overall IT infrastructure and services across the college.Represented MCC on the KCTCS Technology Solutions Advisory Team, helping to set strategic technology goals for all 16 colleges, ensuring alignment with institutional needs and best practices. Show less

Analyzed and resolved software and hardware issues for users across 17 County Extension Offices in the Western Kentucky area, utilizing phone support, VNC remote connections, and on-site visits to ensure minimal disruption and efficient service delivery.Identified and ordered warranty replacement hardware for Dell computers, streamlining the process for County Extension Offices and reducing downtime with quick, efficient hardware replacements.Assisted in the administration of… Show more Analyzed and resolved software and hardware issues for users across 17 County Extension Offices in the Western Kentucky area, utilizing phone support, VNC remote connections, and on-site visits to ensure minimal disruption and efficient service delivery.Identified and ordered warranty replacement hardware for Dell computers, streamlining the process for County Extension Offices and reducing downtime with quick, efficient hardware replacements.Assisted in the administration of computer lab and videoconference equipment at the Western Kentucky Research and Education Center, ensuring seamless operation of technology for educational programs and events.Coordinated the purchase of new computers and networking equipment for County Extension Offices, managing budgets and ensuring the timely acquisition of necessary resources to support daily operations.Installed and configured new computers and networking equipment at County Extension Office locations, enhancing system reliability, network connectivity, and overall productivity for staff and users.Installed and configured College of Agriculture software packages at County Extension Offices, ensuring that specialized software tools were properly integrated and fully functional for staff and faculty.Set up and configured Network Attached Storage (NAS) devices for backup solutions, ensuring secure and reliable data storage and disaster recovery options for County Extension Offices.Evaluated and set up broadband connections (cable and DSL) for County Extension Offices, ensuring reliable internet access and optimizing network performance for staff and public services. Show less