Timothy Wachenfeld Email & Phone Number

Just-Tech is a technology firm dedicated to the specialized IT needs of nonprofit and legal services providers nationwide.

Exton, Pennsylvania

MSP: Managed Service ProviderWorking at an outsource IT company we address everything relating to IT hardware and software support. Working on a rotation between fielding help desk calls and remotely connecting to client networks and computers to going on-site and working directly with clients. • Work with Different version of Microsoft Servers 03, 08 (R2), 12 (R2) • Handle Active Directory, GP and Exchange 07, 10 and hosted 365 task• Remote monitoring tools – Kaseya, LabTech, Join.me, TeamViewer etc…• Hardware including but not limited to Routers (Fortinet, Sonicwall), Switches, Desktops, Laptops and Virtual Hosts• ubiquiti unifi access points with cloud key/controller (install and configure)• Single Files to Full System Restores: Some Software - Storage Craft, iDrive, Cloud Berry, Macrium Reflect•. Virtual platforms: primarily using VMware• Accounting Software: Sage, QBs, D&C Spectrum, computerease (install and activate in server with multiple end computer clients also working with support)•. PDF software: BlueBeam, Adobe, Nitro, Foxit•. Hosting sites: godaddy, network solutions, MS 365• Emailing Filtering services SpamSoap, MS 355 and Barracuda. Handling whitelisting and blacklisting email addresses• Apple products upgrading SSD/RAM,setup email and applications. Also work with Windows on Mac using BootCamp or software like Parallels. • PXE Boot from server loading laptop and desktop with default OS image.• Worked with phone systems: EvolveIP, Shoretel•. Security: -Cisco Umbrella (OpenDNS) Deployed to over 35 clients setting up portal and creating scripts in Kaseya for deploying the Roaming Client for remote laptops. Used for Content filtering and fighting against malware and domain call outs. -Sophos, webroot & malwarebytes primary antivirus (deployed, installed and managed portals)

Furlong, Pa

• Provide Tier 1 and 2 technical support for incoming Help Desk calls, using Remedy Salesforce to keep track of each call.• Working with routers, printers, MS Windows XP, 7 and 8, RedHat ES 4, 5 and 6, SCO OpenServer.• Installed Progress OpenEdge and Client Networking on Windows Touch Screens and Laptops• Restore crashed systems with BackupEdge Microlite software that would run Full system backups to Thumb Drives, DVD's and through FTP.• Using Network Protocols on a daily basis Telnet, SSH/SCP, FTP/FTPs/FTPes, https/http• Documenting walk throughs and making reports or editing customer logo's with Microsoft Suite, GIMP, paint and Jing. • Travel to customer sites to: • Install Linux Red Hat on servers and Virtual Machines (Hyper-V, VMware Virtualbox) running the Food Connex application. • Install Multiview terminal emulator and iTivity for remote technical support access. • Set up new network printers on customer workstations and Linux Red Hat servers. • Configure Routers with port forwarding remote access to server in office. • Setup and configure Okidata Dot Matrix printers with D-link Print Servers. • Set up SSH Keys between servers and terminal emulators including Zoc and Tiny Term on computers or iPads. • Setup SSH with secure access on the RedHat server. • Setting up SMTP email on RedHat Linux 5.10 Server using the software Unform. • Utilize MS Word and Excel. Configure Outlook with SMTP and POP3 for email.• Received training on setting up and configuring Sonicwall Firewall. Set up VPN Tunnel between two Sonicwall routers with Dual WAN failover.• Updated Server's and PC's with bigger hard drives and/or RAM Memory when needed.• Cleaned processors/heat sinks and added Thermal Paste if needed. Also, dusted and cleaned out PC's and Servers.

Lionville

Job Description: • Primary responsibility of providing customer service for the entire store. • Interacting with customers, processing refunds and exchanges and answering customer questions.• Communicate with customers in a professional manner in person and on the phone.• Developed an extensive knowledge of storewide POS (Point of Sale) systems.• Cross-trained to work in different areas of the entire store.

Downingtown

Job Description: • Interned with a technician who repaired computer hardware and software. • Learned different aspects of repairing computers.• Learned how to disassemble computers, clean, and re-assemble them.• Learned steps to recover forgotten passwords.• Learned troubleshooting techniques to improve computer performance.

It Help Desk/Technical Support A.A.S, Business

Core technology courses: • Network Systems Administration - NET 231-Linux • Audio & Video for Multimedia - IMM 201 – Mac Applications • PC.

High School Diploma

• Graphic Design/Photoshop. • HTML Programming. • Basic computer courses involving Microsoft programs. • General education courses.