Laptop and desktop computer repairs. Remote support for business and home users. Custom-built desktop systems, including high-end gaming computers, redundant drive server systems, and more.

Made outgoing calls to customers and vendors for computer antivirus software sales. Managed the software and hardware licensing renewals for over 75 accounts. Maintained all daily customer contact records in database. Performed basic IT functions for the office.

Answered incoming calls from customers and sales representatives. Coordinated delivery dates with production and shipping departments to ensure speedy order fulfillment. Acted as point of contact for customers and sales representatives for twelve states. Maintained files of all shipments for tracking and billing purposes.

Processed time-sensitive orders and answered customer questions via telephone, email and fax. Completed special quotations and build specifications for outside sales representatives. Performed Shipping and Receiving tasks, including packaging, shipping, tracking, and receiving. Maintained a knowledge of over 40 product lines of different computer and networking products. Performed remote IT support (printer setup, hardware and software issues

Completed trainings for customers and coworkers who needed a knowledge of web conferencing. Maintained and managed the database of all customer accounts within the two Web Conferencing Systems. Assisted IT Department with new PC configurations and set-ups and PC relocations. Worked in call center assisting both audio and web customers with call booking, recording and monitoring. Wrote policy and procedure manuals for Web Conferencing department, and recorded training videos on how to use both the WebEx and Placeware collaboration software platforms.Selected as a member of the All-Star team for superior customer service and job performance.

Handled Key Sales Accounts within the company. Fielded incoming sales calls from existing customers. Quickly learned and maintained over fifteen different product lines. Assisted the shipping and IT departments as needed. Created a spreadsheet to calculate the cutting charges of the extruded aluminum product, which required one simple input on the user's part, saving the company time and money on custom builds and cut materials.