Timothy Payne Email and Phone Number

Member of the Credit and Customer Service Technology team focusing on supporting all aspects of operation of Kohl's Credit and Customer Service Centers. Managed Staff Managers who had Business Analysts, Systems Analysts, and Project Managers reporting to them. Was responsible for all projects related to the to the call centers including migrating systems to the Cloud, software upgrades, and ongoing improvements implemented using an Agile methodology.

Managed IT Application Development projects including Google Email/Calendar Conversion, First Data Releases, and various Marketing initiatives.

Managed up to 28 Associates and 70 Consultants including recruiting, coaching, performance appraisals, training and development, and resource allocation planning.

Oversaw all IT-related activities with up to 4 teams, 30 staff members, and a $3.5M budget.Oversaw the systems changes needed to merge five national organizations. Oversaw the merger and consolidation of 6,800 local associations into 2,500.Developed, maintained, and executed IT strategic and operational plans.Managed a portfolio of over a hundred projects with shifting priorities and business needs.Oversaw the execution of dozens of projects that reduced operating costs by more than $1.5M annually and radically improved services to USBC members.Actively participated in the development of the organization-level strategic plan.

Responsible for all IT related activities with 3 managers, 5, supervisors, a staff of 50, and $9M budget.

Responsible for all new application systems development, existing application systems support and end-user computing with 5 supervisors, a staff of 32 and a $2M annual operating budget.• Implemented a first-for-the-organization SDLC which included standardized IT processes, procedures, controls and disaster recovery plans.• Implemented first-for-the-organization formal project management procedures, tools, and techniques.• Oversaw the development and maintenance of systems that facilitated increases in annual revenues by 10% – 25% while meeting profitability goals..