Tim Pavlov Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Accountable for operational and contract administration of Ricoh’s outsourcing agreement with Canada’s largest national law firm, BLG; dual reporting into Ricoh’s National Director of Services and BLG’s Chief Administration Officer. Provide strategic leadership and oversee daily management of national on-site service team of 100+. P&L responsibility; $25M.• Executed national outsourcing strategy for office services groups and administrative support structure, driving communication round tables; change advocate for benefits of new structure.• Exceeded all national contracted service level compliance and customer experience targets.• Led continuous improvement strategies that supported business process / technology enhancements and improved customer value and access to services.

Strategic administration of Ricoh’s business methodology and go to market strategy for the Managed Services division.• Administered internal audit and certification tools utilized by all on-site locations and senior management, to measure program compliance.• Supported business continuity planning for on-site locations, which mitigated risk and avoided disruption to service delivery.• Produced Circle of Excellence platform for tools and best practices specific to methodology and client service delivery; specialized in best practices for electronic document discovery and capture for law firms.

Provide support between customers and cross-functional internal teams to ensure timely and successful delivery of solutions according to customer needs.• Facilitated installation of new client sites, focusing on executional excellence, including movement / placement of large-scale equipment and allocation of service teams.• Led implementation and management of Ricoh Service Excellence Program and All-Star Employee systems, which drove overall adoption.• Coached and advised managers on effective assessment, selection, and development of staff and implementation of reward and recognition programs that directly impacted employee morale and productivity.

General Arts & Science

Certificate In Business Skills For Managers, Business Administration And Management, General