Tim Peacock Email & Phone Number

End-to-end, total responsibility for the Short & Medium term strategy, sales growth, revenue, profit, budgeting, personnel and customer experience for the franchised dealer division (VMA) of Micheldever Tyre Services. Through the design and implementation of clear strategy, the division (25+ FTEs across sales, Contact Centre, Operations and Key Accounts) delivers a 'best in class' offering to Key Vehicle Manufacturers & Buying group partners (such as Volkswagen Group, Toyota, Mazda… Show more End-to-end, total responsibility for the Short & Medium term strategy, sales growth, revenue, profit, budgeting, personnel and customer experience for the franchised dealer division (VMA) of Micheldever Tyre Services. Through the design and implementation of clear strategy, the division (25+ FTEs across sales, Contact Centre, Operations and Key Accounts) delivers a 'best in class' offering to Key Vehicle Manufacturers & Buying group partners (such as Volkswagen Group, Toyota, Mazda, Volvo, The Retail Automotive Alliance) and key leading dealer groups. Identification of market opportunities and clear objectives has led to year on year growth, a growing customer base, and a stable, rewarded team, and an in-depth understanding of our customer's business and a fluid proposition has enabled the team to position our products and services at the heart of the customer's strategy and process, and become an integral part of their aftersales journey.A culture of Sales performance management (Budgeting - Forecasting - Reporting - Analysing - Responding) is evident across the division, to ensure every role understands the ambition, the target / goals and their valued contribution towards its achievement. Show less

Milton Keynes, United Kingdom

Overall responsibility for the aftermarket tyre solution for the 5 core brands of the Volkswagen Group UK, ensuring that the franchised network has the most compelling tyre proposition available to maximise dealer profitability, customer satisfaction and customer retention. The role encompassed supplier management, supply chain, product and pricing mix, training and extensive commercial support to the largest franchised network in the UK.Day to day management of the Tyre Programme team,… Show more Overall responsibility for the aftermarket tyre solution for the 5 core brands of the Volkswagen Group UK, ensuring that the franchised network has the most compelling tyre proposition available to maximise dealer profitability, customer satisfaction and customer retention. The role encompassed supplier management, supply chain, product and pricing mix, training and extensive commercial support to the largest franchised network in the UK.Day to day management of the Tyre Programme team, Wholesale supply partner and additional partner organisations to deliver against a pre-determined service-level agreement helped the Volkswagen Group Tyre Programme become the largest (revenue & units) and one of the most innovative in the industry. Show less

Milton Keynes

Management of key aftermarket programmes on behalf of the Volkswagen Group to support parts business growth in existing and new areas (including: Tyres, Quantum (own brand range), Lubricants and Number Plate programmes – At all times ensuring a consistent, accurate, competitive and reliable product supply chain to the Franchised Dealer and trade channels. including management of suppliers to ensure a fully accountable product and pricing proposition to the business across a range KPIs to… Show more Management of key aftermarket programmes on behalf of the Volkswagen Group to support parts business growth in existing and new areas (including: Tyres, Quantum (own brand range), Lubricants and Number Plate programmes – At all times ensuring a consistent, accurate, competitive and reliable product supply chain to the Franchised Dealer and trade channels. including management of suppliers to ensure a fully accountable product and pricing proposition to the business across a range KPIs to deliver revenue and profit ambitions. Show less

Marlow, Buckinghamshire

The role had overall responsibility for vehicle service volume and customer/service retention rates through the Volvo franchised dealer network. the primary focus was on car parc analysis and segmentation and the implementation of key tactical and strategic programmes, with the aim of increasing service derived parts revenue.

Marlow, Buckinghamshire

Responsible for the development, implementation and control of the Volvo Car Finance marketing and communications strategy. Providing marketing and product development support to the VCF / Volvo Car UK organisations across a range of finance, lease, service and insurance products, supported with campaign management and effective POS collateral.

Bachelor Of Science (Bsc), Tourism.

A Level, Politics, Business Studies, French

Education record