Highly accomplished and results-driven operations and customer service manager with extensive experience and a proven track record of success. Recognized for consistently exceeding service level agreements (SLAs) and delivering exceptional client satisfaction. Adept at building and nurturing strong client relationships, driving customer-centric strategies, and leading high-performing teams. Skilled in optimizing operational efficiency and profitability while maintaining a focus on delivering superior customer experiences. Known for developing and implementing innovative solutions, leveraging strong analytical and problem-solving abilities. Committed to fostering a culture of excellence, employee engagement, and continuous improvement. Throughout my career, I have demonstrated a results-oriented approach managing )&L effectively. I have a proven ability to lead and develop high-performing teams through consistent education and training programs.. I possess a deep understanding of sales and operations dynamics, allowing me to effectively align strategies and drive revenue growth.I am highly skilled in leading diverse teams, fostering open communication, and driving change initiatives. I am also adept at ensuring compliance with relevant regulations and maintaining a safe and productive work environment.I possess a deep understanding of a team customer service approach, metrics used to evaluate call center/ customer service performance, and principles of workforce management. My experience in process improvement has allowed me to streamline operations, ensure sufficient workforce availability, and drive efficiency. I have also demonstrated my ability to adapt to changes outside the team, such as new suppliers, changes to SOP, and new product lines, by effectively preparing and coaching my team for seamless transitions. CORE COMPETENCIES: Customer Service; Team Leadership; Operations; Project management; Organizational Communication; ACCOMPLISHMENTS: - Hired and developed over 70 new employees to address CAGR of 55% over 4 years.- Directed efforts to improve productivity by over $1.7 million within 2 years.- Developed and implemented improved methods, quality standards, and productivity initiatives, achieving year over year gains in EBITDA and a reduction in quality defects and spoilage by over 40%.Contact me at tim4sc@sbcglobal.net for any Customer Service, Operations, Project Manager, or other leadership opportunities.
Listed skills include Digital Printing, Variable Data Printing, Account Management, Management, and 45 others.