Client Relations Manager
The Stony Brook Foundation is a private 501(c) (3) nonprofit organization advancing the university’s goals and strategic plan by raising and managing private funds on their behalf. Led all the Foundation’s client facing interactions including on campus support, constituent relations, strategic fundraising, and liaison to Advancement events and staff.•Transitioned an Accounts Payable process (~$60MM annually) that was paper-based with manual approvals, to a web-based portal with electronic authorizations resulting in faster payments, increased productivity by reducing manual efforts, increased client satisfaction• Redesigned the Foundation’s website, creating a seamless client experience: updating 85% of the content, revised/rebranded over twenty-two forms adding interactive capability for an enhanced client experience resulting in easier navigation to instructions, form's location, and ability to submit requests• Trained over 600 campus associates on the Foundation’s revised policies/platforms – streamlining the client reimbursement process and shortening the payback period• Lead the Foundation’s client-facing communications, prior to and during COVID-19, encompassing e-blasts, website updates and notable procedural changes. Revamped seven critical business processes aligned with New York State’s requirements, seamlessly supporting the work-from-home mandate enabling clients and staff to quickly and effectively work remotely. • Successfully funded $1.6MM for scholarships, Centers of Excellence, allowing for the hiring of additional hospital staff and enhancing health and wellness programs increasing critical care to the community. Prior to these modifications, funds were dormant and blocked for a variety of reasons (average 3 + years)
