Tim Quinlan Email & Phone Number

IT Resource Manager - Application Packager contact: tjq416@yahoo.comIn transitioning from Social Work to the Military, to IT Application Packaging, to IT Resource Manager; I continue to grow as a person while learning new skills and technologies. Seeking my next challenge.Honorably discharged Military Veteran with over a decade of service with the US Navy. Knowledgeable IT professional recognized for outstanding customer service, hard work and dedication. I relate and communicate well with co-workers, team members, customers and managers. I bring a strong work ethic, attention to detail, and a commitment to excellence in all undertakings. My consistent positive energy is enriched with the satisfaction I receive from a job well done.I have mastered the full spectrum of the Application Process from gathering requirements, license procurement, packaging, testing, distribution, documentation and support. My technical experience includes packaging applications for large enterprise Windows environments: the United States Postal Service and JP Morgan Chase Bank; as well as smaller environments: State of Virginia, Sun Trust Bank, Cardinal Health, and Butler Shein Animal Hospital. The tools include PowerShell App Deploy Toolkit, WiseScript, InstallShield, Microsoft Enterprise Configuration Manager, Service Now, Horizon View VM Ware, Dameware Remote Support, Active Directory, and many more.With attention to detail and ability to communicate with people on all levels, I have consistently been chosen to create corporate as well as department documentation. I have created end user testing procedures, technical processes for onboarding new team members, team best practices for packaging, and Service Now knowledge base articles to assist both end users and help desk support. As a Resource Manager, I take pride in helping my team members stay focus on their goals and guiding them with their careers. I feel accomplished when they are rewarded for achieving and surpassing their goals, even if it includes moving on to new experiences. I enjoy meeting new people through the interview process and determining the correct fit for the position by balancing their technical expertise and personality and matching it to the needs and dynamics of the team.Specialties: * IT Resource Management* Application Packaging* Application Distribution* Application Integration* Customer Service* Troubleshooting* Root Cause Analysis* Quality Assurance* Technical Support* IT DocumentationContact me @ 919-263-9455 or www.linkedin.com/in/timquinlan416

Listed skills include Troubleshooting, Technical Support, System Deployment, Integration, and 44 others.

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  Bowling Green State University