Tim Riley Email & Phone Number

Wake Forest, NC, US

Raleigh, North Carolina, United States

Responsible for the Satellite Services Operations Team, Business Systems Integration, Account Management, Pre and Post Sales Support, Service Activations, Billing, Shipping and Logistics, through depots in North America, Europe and South East Asia.

Raleigh-Durham, North Carolina Area

Promoting and implementing integrated communication solutions that increase operational efficiency for maritime and terrestrial customers.

• Global responsibility for technical operations within the $40M, 60 employee maritime division. Facilities in 6 countries. 12 direct reports spread between NY, Singapore and South Africa.
• Management of multinational Pre-Sales and Post-Sales support team. Opened support offices in New York, London and Singapore to provide 24/7 ‘follow the sun’ Pre and Post-Sales Support. Local support services enabled.
• Development of Management Information Tools. Specified an in-house ticket tracking system that was integrated into the customer billing system. Customer issue resolution time reduced by 23% and activity logging.
• Migrated CSC in European time zone. Relocated support team from London to Cape Town achieving a 60% cost saving with no negative impact to customer service levels.
• Migrated Network Infrastructure, relocating server farm from third party colocation facility in New Jersey to in-house colocation facility in Netherlands with less than 120 minutes of service down time.
• Designed customer networks, specifying satellite equipment and local area network equipment for use on customer vessels extending office functionality to the vessel resulting in operational savings (fuel and time) of.

Cedar Knolls, NJ

• Responsible for the direction of product development for the se@COMM suite of satellite communications software applications. Grew annual revenue from zero (start-up) to over $10 million.
• Managed the product development plan to ensure that the most valuable market segments were addressed. Determined the product direction and functionality to be included in the software suite. Produced manufacturing.
• Liaison between sales and engineering, driving cohesive understanding between Sales and Engineering to ensure that the available product was sold, and the correct product enhancements were developed.
• Produced and maintained sales collateral, generated sales brochures and application notes that described the benefits of product features and how they could be used to increase efficiency. Distributed application notes.
• Technical support for sales, providing pre-sales product support to the sales force and end user customers.

Guildford, United Kingdom

• Managed a team of pre-sales support engineers in the UK and Ireland. Responsible for assisting sales with the identification and closing of business to the value of $31 million USD. Specific functions:
• Presenting business benefits associated with Avaya networking solutions to channel partners and end-users.
• Designing network solutions for customers.
• Assisting with tender responses.
• Disseminating information within Avaya and its sales channels.
• Assessing the training needs, both technical and softskills, of the pre-sales team.

Newbury, United Kingdom