Energy Advisor
CurrentAs an Energy Advisor for the DTE Energy Efficiency Assistance (EEA) Program, I play a critical role in supporting low-income families across Michigan. My responsibilities include processing applications, verifying the energy efficiency of completed work such as furnace installations, air conditioning upgrades, and insulation improvements-and ensuring compliance with program guidelines. By focusing on accuracy and efficiency, I help maintain the integrity and impact of this essential program. In addition to my core duties, I serve as a team lead, providing support and guidance to the entire team as it continues to grow from its current size of 25 members. I help streamline processes, train team members, and foster collaboration to enhance overall performance. My efforts contributed to a significant improvement in service quality, raising ratings from 80% to 99% in just four months. Through these contributions, I ensure the team delivers exceptional service to families in need while advancing DTE's mission of energy efficiency and community support.