Tim Roy Email & Phone Number

Fort Worth, TX, US

Las Colinas, TX

NRH, TX

• Maintain a constant rolling inventory of repossessed and lease vehicles as well as specialty/recreational finance units.
• Develop daily reports for tracking and auction follow ups.
• Ensure through daily/weekly reporting that department goals are met or exceeded on a monthly basis.
• Work closely with auction transport departments and outside vendor partners daily to help resolve delays.
• Following up and holding auctions accountable for the current metrics and service level agreements.
• Monitor system errors to make sure they are identified and resolved quickly.

Keller, TX

• Creating online, descriptive advertisements for new vehicles making them available for sale.
• Posting advertisements across multiple programs making them available for sale on eBay, Craigslist, Cars.com, Carguru.com as well as many social media sites.
• Monitoring all external sites for errors, issues and inaccuracies in car ads.
• Developed daily detailed spreadsheets for the process of evaluating online inventory pricing based on age and online activity.
• Worked closely with management and outside vendors to resolve technical issues.
• Developed reporting spreadsheets to verify all information matches across all internal systems as well as third party advertising sites.

Arlington, TX

· Support initiatives and plans as directed by Remarketing Solutions management. · Work closely with the BDA to help increase dealer activity on GMFDealerSource.com. · Assist with webinar demonstrations and other training on the tools and functionality of the site to help educate dealers and the Sales team. · Assist with dealer credential setup for GMF.

Wells Fargo Dealer Services

• Managed a team of internal specialists overseeing the process of assigning transport, processing titles and assigning for sale of both auto and specialty vehicle portfolios.
• Perform one on ones monthly with each specialist to remain engaged and survey opinions as well as holding team meetings on a monthly basis.
• Maintained relationships with each RCC/RBC that originated the loans and auctions within assigned region to ensure an open line of communication and acceptable service.
• Worked closely with outside auction sale coordinators with updates or delays of vehicles on sales list so they can be prepared for upcoming sales as well as assisting with repair and sale approvals with auctions in the.
• Monitored a constant rolling inventory of over 1,000 units at any given time and as well as aged reports daily to reconcile problems to ensure high monthly sales volumes.
• Worked with various outside vendors, repossession agents and title companies, as well as auto auctions to ensure company service levels are being maintained.

Irving, TX

• Working under the collections supervisor managing a team of 15 loan service counselors to help train and motivate the team, following department and company guidelines.
• Spending time with each associate on the team doing side by sides to assist with any questions they may have to develop skills to be a stronger collector and maintain department service levels.
• Reviewing promise queues daily, approving or denying various arrangements set by associates and working with representative to explain reasons for denying sets and how to improve.
• Assist supervisor with meeting agenda’s to address areas of improvement within the team and implement changes.

Irving, TX

• Responsibilities include creation on Notice of Intent legal letters to be sent to customers within 24 hours of repossession of vehicle.
• Coordinate arrangements between repossession agents and auto auctions to have vehicle to auctions within the allotted 72 hour time period.
• Maintain constant communication and location of a minimum of 175 accounts at any given time in the assigned queue to address any issues that may develop and resolve in a timely manner.
• Gather all necessary legal documents and have them delivered to auction within ten days so that the vehicle will be ready to sell by the legal sale date.
• Working closely with various branch offices, who are working with customers, for redemptions, bankruptcy holds or anything other hold or issue that may come during the remarketing process.

Irving, TX

• Utilizing the Melita predictive dialing system in conjunction with the Delinquent Management System to receive both inbound and outbound collection calls.
• Reviewed accounts, payment histories and contractual obligations with customers.
• Effectively negotiated payment arrangements that benefited both the customer as well as the company.
• Was promoted to a test group of medium to higher risk 5-50 day past due accounts which allowed the ability to further help customers resolve their debts.

Irving, TX

• Responsibilities in the mailroom included counting and sorting all mail coming into the building.
• Create and maintain a log each day to keep track of mail coming in through any overnight service such as FedEx or DHL and utilizing that log to have each department sign for their packages to verify delivery.
• Maintain excellent relationships with all parcel services and understanding each procedure to provide a quick resolution to any lost or misplaced item.
• Collect all interoffice envelopes throughout the building and divide them up to package with their appropriate branch locations to have delivered.

Electrical And Electronics Engineering

High School