Tim Serdijn Email & Phone Number

Asset Information Management

Wij maken praktische bedrijven toekomstbestendig met digitaliseringSneller, beter, makkelijker voor klanten en medewerkers Strategie - advies - realisatie

Project Management Consultant

Project to standardize sales business processes on Business Unit level. And harmonize CRM and CPQ IT systems to support the sales business processes amongst 9 BU’s.

Amsterdam, North Holland, Netherlands

Contributing to the digitalization of the Service department of EVBox. With the goals to increase customer satisfaction levels, optimize time allocation to value-adding activities and introduction of new service concepts to the market.

Met het project bijdragen aan de uitdagingen die de energietransitie Stedin brengt betreft het correct registreren van assets in het veld en daarmee kunnen inspelen op de informatiebehoeften om complexe puzzels op het gebied van netwerk dimensionering en onderhoudsbehoeften op te lossen. Ingestapt op het moment dat het project in zwaar weer zat. Project.

Sparringpartner voor de afdeling Products om tot nieuwe way of working te komen die aansluit bij verwachtingen van omgeving en het innovatieve karakter als partner van Microsoft versterken.

Project waarbij analyse gedaan wordt naar optimalisatie van werkprocessen en harmonisatie van IT landschap voor 9 Business Units in Europa. Met name gefocust op CRM systeem en CPQ systeem (product configuratie). Om marktgroei te stimuleren en kosten te reduceren. Resultaat is advies voor volgende stappen.

PO voor het Modem & WiFi team als onderdeel van de InHome tribe

Digitalisering en verdere automatisering van werkprocessen voor de EV afdeling die laadpalen plaatst en onderhoudt. Met als doel om de verwachte groei op te kunnen vangen door geautomatiseerde processen, waarbij de klant ook meer ruimte krijgt om zelf zijn zaken te regelen zoals het schouwen van de situatie, inplannen van afspraken. IT voor je laten.

Europe

Besides ensuring the operational side of IT, we also managed to make much better use of the support IT can provide: getting insights into performance by measuring the right things, creating business opportunities by involving customers in the thinking process and aligning business units to allow for efficient and harmonized execution of activities. Sourced.

Almere Stad Area, Netherlands

Implementation of multiple projects as part of the transformation in becoming more connected to the environment of suppliers and head office in Japan.

Netherlands

The Hague Area, Netherlands

Implementation of an IoT service enablement platform, including the go-to-market strategy, customer onboarding and support processes and the implementation of the IT platform on a KPN cloud location, tested and validated against KPN Security guidelines.

Europe

Onboarding of the European warehouses onto a global inventory management analytics tool, to optimize inventory levels and reduce inventory costs.

The Hague

Working on true mobile innovations. Every day new challenges, new developments, new achievements

Responsible for managing the project team to introduce the 4G services for KPN machine-to-machine (M2M) customers.

Responsible for managing the project team that introduced the 4G roaming services for the KPN customers. With the successful introduction of 4G roaming KPN was one of the first operators worldwide and the first operator in the Netherlands to offer this service to their customers.

Western Europe

• Leading the Learning Services Department in Western Europe for the Carrier Software Business Unit. Responsible for (pre)-sales and implementation activities on BSS (CRM & Billing), VAS and IPTV solutions to multi-sized.
• Training program management;
• Customer requirement management;
• Solution design management;
• Pre-sales support;
• Product demonstrations to customers and employees;

• Responsible for multiple project implementations on the cutting edge of IT and business for Telfort and KPN:
• Managed the implementation of a multi-vendor, phased upgrade of the Telfort SMS node, to enable new functionality for the Customer Care & Billing System;
• ‘Big-bang’-migrations of Telfort SMSC and MMSC signalling traffic to KPN-network, enabling the phase-out of multiple Telfort network elements, realizing OPEX reduction;
• Managed the design and implementation of… Show more Responsible for multiple project implementations on the cutting edge of IT and business for Telfort and KPN:
• Managed the design and implementation of required formatting and layout adjustments on the Telfort customer invoices, after migration to new CRM & Billing system. Show less

Performed this role in two different programs:1) Requested by the Telfort CFO and Program Manager to deliver a solution to the out-of-control financial administration of a €12 MLN network migration program, as well as initiating and managing regular alignment sessions of financial forecasts and actual of all program streams. 2) Invited by the Program.

Implementation professional Business Solutions - Secondment at Telfort during this period.

As part of the Telfort Customer Care & Billing System replacement program, successfully fulfilled the role as invoicing problem manager, solving the larger invoicing errors after the CC&B system migration, issuing customer compensation initiatives and managing invoice template optimization, complying to applicable business rules, requirements and.

Mastering It Management

Bsc, Marketing