Diagnosed and resolved technical problems, such as account setup and network configuration.To swiftly determine the source of the problem, I asked customer-targeted inquiries.Compute a complete report detailing the requests for technical assistance, the steps taken to resolve them, and the particular dates and individuals involved.(office365, Microsoft exchange, lync/Skype for business) Email database messaging and collaboration suiteParticipate in a virtual cloud computing class and assist your peers in solving simulation and modeling problems.

Monitor and Evaluate data network infrastructure, switches, routers, data network devices, IP telephones and implement changes as required for performance improvement A background in troubleshooting Issues with Microsoft OutlookHow to set up a domain and troubleshoot DNSEstablishing and arranging a conference room for virtual meetingsCollaborating on cross-team technical difficulties, where needed, by working with colleagues from other teams to handle staff concernsPower shell (basic commands/scripting) is a skill that must be mastered.Assist the team in providing expert-level data analysis.LAN and WAN administrationUpgrading and fixing network and peripheral equipment issues.Using methodology-recommended tools, analyze and design crucial components.

Computer systems, hardware, and peripherals are maintained, analyzed, troubleshooted, and repaired.New software applications were documented and evaluated.Issues that our clients had while using some of our corporate solutions were resolved.IT systems were maintained and repaired on time.Access controls, backups, and firewalls were used to ensure security.Delivered advanced technical troubleshooting and problem-solving solutions to corporate customers, with issues escalated to the highest levels of management.