Timothy T. Email & Phone Number

Chicago, IL, US

• Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders on a global scale. This includes creating, maintaining business requirement documents, use cases.
• Estimate work effort and communicate with Project Managers, customers and stakeholders on project status
• Manage stakeholder expectations, demonstrating thought leadership and the… Show more
• Manage stakeholder expectations, demonstrating thought leadership and the ability to influence at all organization levels
• Works with large cross-functional teams to manage, support and solve problems.
• Translates high level business requirements into detailed requirements (user stories) to be consumed by Technical Consultants & QA team in each sprint

Chicago, Illinois, United States

Leads or consults on the work assigned to Junior Staff. Provides daily hands-on technical support of packaged software systems and custom developed applications. Tests and implements software application fixes, upgrades and patches in the proper technology environments. Reviews business requirements, creates technical requirements and configures.

Provide an advanced level of troubleshooting and support in response to complex problems, questions, and inquiries Develop written communication and technical documentation for external users and for internal use Supports the enterprise Cook County Time application/software, powered by WorkForce Software Provides Tier II application user support for.

• Provide leadership to the staff to perform at a high level on all inbound customer requests
• Handle escalation of contacts from staff and resolve successfully within our business objective set
• Provide ongoing communication and reporting to the Executive Management Team
• Be the liaison between Client Service and Development / QA
• Troubleshoot and develop technical solutions related to our product for customers
• Support VP Customer Success in maintaining staffing levels… Show more

• Lead a team of five Level 1 Support Representatives to resolve complex technical issues
• Support roughly 1500 SQL Server (2000/2017) databases/customers across the US
• Setup, configure and manage integrations with 3rd party vendors
• Create documentation that empowers and enables end user community
• Liaises with application developers to overcome known problems and improve the application quality
• Plan, execute and support implementations so the applications are deployed… Show more

• Worked independently to resolve complex issues
• Performed light troubleshooting pertaining to RDC (Remote Desktop Connection) and Active Directory, login issues, password re-set
• Performed basic Windows Operating Systems (Windows 7, Windows 10) maintenance to support the software, such as, Disk Cleanup, securing the host from virus and malware
• Performed troubleshooting on peripherals that include cash drawer, receipt printer and fingerprint readers
• Took inbound support calls… Show more
• Took inbound support calls and emails to achieve FCR (first call resolution)

Oak Brook, IL

• Primary contact for student/campus inquiries, and enrollment verification
• Maintain student permanent files according to school, state, regulatory, and federal guidelines
• Audit files at regular intervals, track return of documents from campuses
• Collect financial aid documentation for student files related to student awards and installment payments
• Graduate students from TUBC programs and prepare transcripts
• Update student information software with student changes… Show more

Tricoci University, Sheridan Rd, Chicago, IL

• Prepare work area and maintain master client file.
• Independently manage and oversee the front desk operations; coordinating schedules and providing coverage when needed.
• Maintain and troubleshoot ‘point of sale’ software issues
• Provide timely completion of weekly, monthly reports.
• Support the education process by mentoring students on desk operations.
• Maintain cooperation and teamwork in the campus, creating a school spirit, placing a high emphasis on customer service… Show more

Chicago, IL

• Prepare work area and maintain master client file
• Greet clients and schedule their services, suggesting add-on services.
• Resolve client situations within company standards.
• Handle all transactions for clients -- Check-in, Check-out, Gift Card Sales, and Preferred Membership Sales.
• Assist and sell retail products.
• Actively participate in sales promotions.

Niles, IL

• Drive sales performance; lead and coach the team on ways to increase sales
• Lead a safe and secure environment focused on incident prevention
• Control payroll by holding team members accountable to work their scheduled shifts
• Supervise the team to ensure best practices are followed
• Support the shortage-awareness culture; understand how operational procedures affect shortage; avoid shortcuts and notify supervisors of any concerns; promote theft and fraud prevention… Show more
• Support the shortage-awareness culture; understand how operational procedures affect shortage; avoid shortcuts and notify supervisors of any concerns; promote theft and fraud prevention through guest service