Timothy T. Email & Phone Number

Chicago, Il, Us

• Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders on a global scale. This includes creating, maintaining business requirement documents, use cases, and process diagrams, and communicating information to internal project teams.• Estimate work effort and communicate with Project Managers, customers and stakeholders on project status• Manage stakeholder expectations, demonstrating thought leadership and the… Show more • Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders on a global scale. This includes creating, maintaining business requirement documents, use cases, and process diagrams, and communicating information to internal project teams.• Estimate work effort and communicate with Project Managers, customers and stakeholders on project status• Manage stakeholder expectations, demonstrating thought leadership and the ability to influence at all organization levels• Works with large cross-functional teams to manage, support and solve problems.• Translates high level business requirements into detailed requirements (user stories) to be consumed by Technical Consultants & QA team in each sprint• Ability to manage a story backlog to ensure readiness of user stories for the upcoming sprint and create acceptance criteria that is clear, concise and actionable• Experience with database interface tools and statistical programming languages such as SQL• Partner with all internal teams during project phases to ensure a successful customer implementation• Participate in internal initiatives; develop and assist in the roll-out of processes for efficiency and improvement Show less

Chicago, Illinois, United States

Leads or consults on the work assigned to Junior Staff. Provides daily hands-on technical support of packaged software systems and custom developed applications. Tests and implements software application fixes, upgrades and patches in the proper technology environments. Reviews business requirements, creates technical requirements and configures applications for end users. Employs industry-standard processes to configure, test and implement software… Show more Leads or consults on the work assigned to Junior Staff. Provides daily hands-on technical support of packaged software systems and custom developed applications. Tests and implements software application fixes, upgrades and patches in the proper technology environments. Reviews business requirements, creates technical requirements and configures applications for end users. Employs industry-standard processes to configure, test and implement software applications to meet business requirements. Documents, plans and implements system or client setup changes using enterprise management systems and adhering to Bureau policies. Effectively communicates with management, technical leads, end users, business analysts and project managers as it relates to area of assignment. Show less

Provide an advanced level of troubleshooting and support in response to complex problems, questions, and inquiries Develop written communication and technical documentation for external users and for internal use Supports the enterprise Cook County Time application/software, powered by WorkForce Software Provides Tier II application user support for enterprise software Works with cross functional teams to test and implement software application fixes, upgrades… Show more Provide an advanced level of troubleshooting and support in response to complex problems, questions, and inquiries Develop written communication and technical documentation for external users and for internal use Supports the enterprise Cook County Time application/software, powered by WorkForce Software Provides Tier II application user support for enterprise software Works with cross functional teams to test and implement software application fixes, upgrades, and patches Employs industry-standard processes in the administration of enterprise applications which includes configuration, testing, and implementation of software applications to meet business requirements Liaisons with Cook County Time vendor, Workforce, to implement changes to various environments Effectively communicate issues and status updates with business users and management Leads functional system testing; perform pre/post release testing for application and database upgrade releases Participate in application releases, assisting development, testing, and deployment into production Show less

• Provide leadership to the staff to perform at a high level on all inbound customer requests• Handle escalation of contacts from staff and resolve successfully within our business objective set • Provide ongoing communication and reporting to the Executive Management Team• Be the liaison between Client Service and Development / QA• Troubleshoot and develop technical solutions related to our product for customers• Support VP Customer Success in maintaining staffing levels… Show more • Provide leadership to the staff to perform at a high level on all inbound customer requests• Handle escalation of contacts from staff and resolve successfully within our business objective set • Provide ongoing communication and reporting to the Executive Management Team• Be the liaison between Client Service and Development / QA• Troubleshoot and develop technical solutions related to our product for customers• Support VP Customer Success in maintaining staffing levels through ongoing recruiting, orienting, and training employees; showing skills in developing and caring about the Support Team, including fair treatment. Show less

• Lead a team of five Level 1 Support Representatives to resolve complex technical issues• Support roughly 1500 SQL Server (2000/2017) databases/customers across the US• Setup, configure and manage integrations with 3rd party vendors• Create documentation that empowers and enables end user community• Liaises with application developers to overcome known problems and improve the application quality• Plan, execute and support implementations so the applications are deployed… Show more • Lead a team of five Level 1 Support Representatives to resolve complex technical issues• Support roughly 1500 SQL Server (2000/2017) databases/customers across the US• Setup, configure and manage integrations with 3rd party vendors• Create documentation that empowers and enables end user community• Liaises with application developers to overcome known problems and improve the application quality• Plan, execute and support implementations so the applications are deployed with minimal disruption to the production environment and meet established standards Show less

• Worked independently to resolve complex issues• Performed light troubleshooting pertaining to RDC (Remote Desktop Connection) and Active Directory, login issues, password re-set• Performed basic Windows Operating Systems (Windows 7, Windows 10) maintenance to support the software, such as, Disk Cleanup, securing the host from virus and malware• Performed troubleshooting on peripherals that include cash drawer, receipt printer and fingerprint readers• Took inbound support calls… Show more • Worked independently to resolve complex issues• Performed light troubleshooting pertaining to RDC (Remote Desktop Connection) and Active Directory, login issues, password re-set• Performed basic Windows Operating Systems (Windows 7, Windows 10) maintenance to support the software, such as, Disk Cleanup, securing the host from virus and malware• Performed troubleshooting on peripherals that include cash drawer, receipt printer and fingerprint readers• Took inbound support calls and emails to achieve FCR (first call resolution)• Administered end user training of software, GuestVision, components Show less

Oak Brook, Il

• Primary contact for student/campus inquiries, and enrollment verification• Maintain student permanent files according to school, state, regulatory, and federal guidelines• Audit files at regular intervals, track return of documents from campuses• Collect financial aid documentation for student files related to student awards and installment payments• Graduate students from TUBC programs and prepare transcripts • Update student information software with student changes… Show more • Primary contact for student/campus inquiries, and enrollment verification• Maintain student permanent files according to school, state, regulatory, and federal guidelines• Audit files at regular intervals, track return of documents from campuses• Collect financial aid documentation for student files related to student awards and installment payments• Graduate students from TUBC programs and prepare transcripts • Update student information software with student changes • Log and maintain state graduate testing and job placement information • Ensure compliance with policies in the Student Handbook, and all school, state, and federal policies and regulations• Close files and prepare for storage Show less

Tricoci University, Sheridan Rd, Chicago, Il

• Prepare work area and maintain master client file.• Independently manage and oversee the front desk operations; coordinating schedules and providing coverage when needed.• Maintain and troubleshoot ‘point of sale’ software issues• Provide timely completion of weekly, monthly reports.• Support the education process by mentoring students on desk operations.• Maintain cooperation and teamwork in the campus, creating a school spirit, placing a high emphasis on customer service… Show more • Prepare work area and maintain master client file.• Independently manage and oversee the front desk operations; coordinating schedules and providing coverage when needed.• Maintain and troubleshoot ‘point of sale’ software issues• Provide timely completion of weekly, monthly reports.• Support the education process by mentoring students on desk operations.• Maintain cooperation and teamwork in the campus, creating a school spirit, placing a high emphasis on customer service and satisfaction by creating contests and student recognition.• Professionally and efficiently direct phone calls.• Pleasantly greet clients and schedule their services, suggesting add-on services.• Comply with all state, federal, and campus policies Show less

Chicago, Il

• Prepare work area and maintain master client file• Greet clients and schedule their services, suggesting add-on services.• Resolve client situations within company standards.• Handle all transactions for clients -- Check-in, Check-out, Gift Card Sales, and Preferred Membership Sales.• Assist and sell retail products.• Actively participate in sales promotions.• Responsible for cash drawer accuracy.• Comply with all state, federal, and campus

Niles, Il

• Drive sales performance; lead and coach the team on ways to increase sales • Lead a safe and secure environment focused on incident prevention • Control payroll by holding team members accountable to work their scheduled shifts • Supervise the team to ensure best practices are followed • Support the shortage-awareness culture; understand how operational procedures affect shortage; avoid shortcuts and notify supervisors of any concerns; promote theft and fraud prevention… Show more • Drive sales performance; lead and coach the team on ways to increase sales • Lead a safe and secure environment focused on incident prevention • Control payroll by holding team members accountable to work their scheduled shifts • Supervise the team to ensure best practices are followed • Support the shortage-awareness culture; understand how operational procedures affect shortage; avoid shortcuts and notify supervisors of any concerns; promote theft and fraud prevention through guest service • Are friendly, positive, helpful and team oriented; show respect for all team members and guests; are willing to learn new skills to help the store, the team and themselves • Are available to welcome new team members and ensure they are properly trained • Guarantee the interior and exterior of the store is neat and clean • Lead the team to ensure merchandise is well zoned all day, every day • Hold the team accountable for accurate pricing • Lead the team to own accurate and current signing • Supervise Sales Floor team members to ensure abandoned merchandise is restocked and damaged and re-wrap merchandise is properly handled Show less