Currently, I am directing 1 FTE and 1 consultant in streamlining major Population Management, Anti-Money Laundering (AML), and Know Your Customer (KYC) directives for the company’s Retail unit. On a regular basis, I also provide lucrative proposals for several enterprises consisting of the development of CitiKYC by offering crucial developments displaying sustainability to Internal Audit and governing officials.Contribution Highlights:⇨ Lead as program manager for the quarterly total population correlation of nearly 25M clientele files amid CitiKYC and GCB source systems containing automated and manual reconciliations. Reduced turnaround time to classify, reconcile, and manually disposition 5M+ client, account, and member records from 13 to 8 weeks.⇨ Successfully examined and implemented quality assurance efforts to settle the Citi Brokerage Blank Client Name and Names Not Provided project.⇨ Accomplished the profitable deployment of the Cash Vault Service to secure regulatory compliance with AML guidelines regarding documenting Non-Bank Entities for the USCCB.

By achieving a proven track record of high performance, the senior management team transferred me to a new AntiMoney Laundering (AML), and Know Your Customer (KYC) position. In this new role, I managed CitiKYC deployment and enforced adherence with Global AML guidelines by producing a strategic plan amid USCCB business owners’ work streams. In addition, I established a program associated with global AML regulations via logical structure, tools, processes, documentation, and communication. I also served as US Privacy Lead Project Manager for CitiKYC and initiated planning to support consensus and confirmations through partnerships with lawyers, GCB, ICG, and Data Privacy Office affiliates to include CitiKYC throughout various lines of businesses.Contribution Highlights:⇨ Served as a key contributor in OCC BSA/AML consent order work streams involving the review and audit of AML risk for new and updated products, generating planning to mitigate risk before submittal to the CPAC/Citibank Product Approval Committee.⇨ Performed as a NA business rep assessing providing counsel for the EWRSM/Enterprise Wide Risk Scoring Model for CitiKYC. Led the CFPB Add-on Product Exam for Citi Cards while managing cross-functional teams in analyzing, documenting, and aiding various complex deliverables to support long-term goals. Controlled BRD and FRD operations for the implementation of the Annual and Periodic Review for the CBSU/Citibank Business Service Unit.⇨ Identified 491 commercial and small business accounts as “clients of interest” and restricted Money Services Businesses by reviewing big data and classifying bank clients logged as MSBs with the FinCEN/Financial Crimes Enforcement Network.⇨ Partnered with the operations and tech teams to enhance data processes, revamp methods, verify range of capabilities, examine metrics, and track UAT. Engaged with business and compliance authorities, as well as additional stakeholders for change management and process improvement.

Spearheading CitiKYC implementation and ensuring compliance with Global AML policies and procedures by facilitating and executing strategic direction across USCCB business owners’ work streams.• Developing and implementing a dedicated program aligned to the Global AML with consistent structure, tools, process, reports and communication programs.• Participated in OCC BSA / AML consent order work streams. This included analyzing, reviewing, and assessing AML risk for new and modified products, resulting in the development of action plans to mitigate risk prior to submission to the CPAC / Citibank Product Approval Committee. • Served as US Privacy Lead Project Manager for CitiKYC. Developed strategic plan to facilitate consensus and approvals by partnering with attorneys as well as GCB, ICG and Data Privacy Office partners to implement CitiKYC across multiple lines of businesses.• Project managed the CFPB Add-on Product Exam for Citi Cards. Led cross-functional teams to review, report, track, monitor, and facilitate multiple, complex deliverables to support overall objective.

Accountable for cross-functional team of 56 and $11MM budget for NA Cards Compliance / Control. This included managing budgets, allocations, headcount, and reporting as well as leading the overall Internal Audit relationship (10 reviews annually). • Expedited issue resolution and facilitated open dialog with ARR and Cards Management during audit reviews. • Mitigated financial, reputational and regulatory risks by implementing NA Cards issues report to alert senior management and accelerate problem resolution.• Drove enterprise risk management controls by building the NA Cards Compliance Annual Risk Assessment / CARA to identify risks, define process and manage action plans. • Mitigated franchise, financial and continuity-of-business risks by managing a cross-functional project team to successfully relocate Cards servers.

Led cross-functional teams across multiple business units as the project leader of various Citi Cards projects. • Created new sales channels for the credit card portfolio by directing the Statement Redesign Project, resulting in incremental income generated in year one of $20.3MM and year five cumulative total of $220.1MM. • Improved time-to-market by directing the development of the New Product Fulfillment Lab for Citi Cards and creating new testing methodologies.• Led the design of the process of release valuation, capturing financial value and tracking accountability for systems release, and incorporating data for the business reporting structure.