Technology leader and security professional for an MSP supporting small, medium & large businesses, schools, & municipalities across the midwest. In this role I have enjoyed working with a large number of clients to meet business objectives and regulatory requirements on a budget. I love working with clients to learn what makes their business successful, and exploring how we can best leverage technology to meet their goals. As a lead engineer and consultant for an MSP like OXEN that's something I get to do on a regular basis. Expert technology support continues to be an exciting mix of innovation, problem solving, risk management, and workflow documentation. I love being a part of this winning combination for local teams who hold our communities together.Some of the technologies we work with for client success:- Managed Switching (Aruba / HPE / Cisco)- Wireless (Xirrus Cambium, Aruba Instant-On)- Cloud Systems (Microsoft 365, SharePoint Online, Azure)- Collaboration and conferencing (MS Teams, M365 Office Suite, OneDrive, SPO)- On Premise Servers (HPE / Dell, Windows Server, RHEL)- SAN (HPE Nimble / MSA)- Virtualization and Clustering (HyperV / VMware)- Network Segmentation (Isolated VLANs, ACLs, Firewall zones)- Network Traffic Analysis (Wireshark, NTOP-NG, SELKS, Elastic)- Firewalls and Intrusion Prevention (Sonicwall)- Endpoint Protection, SIEM / SOC Services, Zero Trust Network Access (SentinelOne, Pillr, Todyl)- Backup and Disaster Recovery (Nable Cove, Veeam)- Scripting (PowerShell, Batch)- Leveraging AI Tools to accelerate resolution and dev (ChatGPT, Claude, Gemini / Bard, Cursor.so, Windows Copilot / Bing Enterprise, API integration)- Remote Management and Patching (Nable N-Central / Sonicwall NSM)- Documentation (IT Glue / Visio / Excel / PowerPoint)Things that make me smile:- Teaching others- Quality documentation- Secure workflows and proper segmentation

Managing Technology Support & IntegrationK-12 Technology StrategyFinancial PlanningProject ManagementChange ManagementTechnical TrainingStrategic Planning & ConsultingOversight of 1:1 Student Device DeploymentsNetwork Infrastructure & DesignWireless Strategy & EscalationNetwork SecurityNACFirewall Migration & MaintenanceServer InfrastructureVirtualizationSANEnterprise BackupsWindows Servers, Mac Servers, Linux AppliancesAdvanced G-Suite & Chrome OS ManagementTechnology Staff Hiring & OnboardingSupport Ticketing SystemIn this role I have developed a strong and capable technology team, supporting 13 buildings and close to 5000 users. I've had the privilege of hiring and training multiple aspiring technicians, helping them grow into advanced roles including: Systems Admin Level 1 & 2, Network Admin, & Information Security Officer. We saw end user device counts grow from around 1700 mostly wired devices to now over 6300 predominantly wireless devices.Early on in this role I served as the sole Systems Admin & Network Admin. I continued to stay involved in this capacity as it is something I really enjoy. Some of my personal accomplishments include:1) Coordinating the successful launch of a 1:1 student laptop initiative at our high school2) Implementing advanced web filtering for Chromebooks including SSO before this was common3) Deploying a high performance Web Caching solution4) Firewall migrations from Cisco ASA to Watchguard & recently Sophos XG - Install & Config, Traffic Shaping, IPS, & Application Control5) Deploying a Hyper-Converged Virtual SAN & building our first Hyper-V cluster6) Upgrading to an Enterprise grade SAN from Tegile & creating our iSCSI network7) Deploying a custom Network Access Controller solution with support from Inverse Technologies8) Deploying Veeam backups & establishing Offsite DR replica host (< 15 min RTO & RPO)9) Coordinating a 12 building Network Overhaul including Switching, Wireless and WAN Fiber

Staff Professional DevelopmentK-12 Technology StrategyPlanning for a 1:1 Blended Learning InitiativeNetwork InfrastructureServer InfrastructureWindows Servers, Mac ServersGoogle Apps for Education, Chrome OS ManagementP2V Conversion of Physical Hosts and Implementing Hyper-VAs Technology Integrator and End User Trainer, my challenge was to equip our teaching staff and prepare our technology systems for the launch of a 1:1 student device initiative. During this year I helped to launch a pilot device program in our high school and facilitated a technology committee where we evaluated both iPads and the up-and-coming new Chromebook platform. At that time no schools in our area were using Chromebooks and this platform had only been in schools for about a year anywhere, so we were stepping into uncharted territory. After piloting devices in six different classrooms it became apparent that this new platform would be the best direction for our students to succeed. In addition these helped meet the budget constraints quite reasonably.Some of my major responsibilities and accomplishments in this role include:1) Developing a technology innovation application together with district administrators for grade school classrooms to acquire new devices2) Assisting in leading both a district-wide and a high school technology committee for various initiatives3) Evaluating multiple web filtering solutions to support a wide range of devices including: iPads, Chromebooks, Apple Computers and Windows4) Repurposing and upgrading existing server hardware to deploy 4 standalone HyperV hosts and introduce Virtualization to the district5) P2V Conversion of Windows DHCP, AD DC, and other servers to HyperV Virtual Machines6) Migrating off of Mac File Servers and Open Directory to Windows Servers and AD7) Establishing a Backups solution for all Physical and Virtual Servers (Paragon)8) Providing end user training all year long to prepare for classroom technology deployments

(Heartland Technology Solutions is now OXEN Technology)Remote and on-site support of small to mid sized businesses as well as schoolsServer installation and maintenanceNetwork upgrades and repairFirewall installation and upgradesWindows and Apple PC installation and supportMobile Device Setup and SupportAs a traveling engineer I provided basic to advanced support for companies who had little or no onsite IT support. In a given day I might be helping upgrade an office to new PCs, running new Ethernet lines for an expansion, installing a new firewall, or helping kick a bad guy out of a company server. My work was split between remote support and onsite visits. During special campaigns I really enjoyed teaming up with an account manager and assisting as a technical resource during sales meetings. Some of my duties and accomplishments in this job included:1) Applying Local or Network Group policies to meet business security requirements2) Establishing new networks and / or servers where previously there were none3) Assisting in mail server migrations - G-Suite, Office 3654) Disaster recovery for multiple clients in the event of critical hardware failures5) Extensive HP Proliant Server Hardware Warranty Work and Support Escalation6) Multiple Sonicwall firewall deployments and upgrades7) Keeping detailed service logs for billing via Connectwise ticketing system8) Advanced removal of malware from a poorly maintained, large network where 80% of machines where infected and the servers had been compromised9) Remote support via Logmein, Kaseya and Labtech10) Working within a large team environment with a dispatcher and multiple tiers of escalation when needed

Teaching Algebra 1, 2, Geometry, Physics, TechnologySupporting a small network of various desktop PCs and laptopsWireless troubleshootingWindows Server maintenanceFirewall / Content Filter maintenanceWebsite creation and integration with Google Apps componentsEstablishing Google Apps for Education domainBalancing the load between Teaching and IT Administration, I found no shortage of ways to keep myself busy and entertained. As the nearby English speaking technical contact in an international school setting, I became the primary resource for admins and teaching staff in a foreign country. I came into this role feeling quite confident in my technology skills and quickly found I would need to love learning or find a new job. In this role I found a passion for technical work and problem solving. I am thankful to have had my first exposure to various challenges including:1) Managing a medium size network without central management or authentication2) Managing a firewall3) Basic Networking and Wireless support4) Deploying a web filtering solution5) Building a Website for an Educational use case and responding to ongoing needs for customization6) Delivering Technical Training for Staff End Users - Moodle LMS, G-Suite, Photo Editing, Office Productivity7) Technology Integration Support for various Education workflows such as document management and centralized access, company intranet, shared calendaring, online learning management system8) Creating and implementing a Ticketing System and learning to prioritize requests

Website migration and customizationStaff TrainingWindows PCs and Mac systems installation and supportWireless supportPromotional Media creationCreating Orientation videosSmall group English teaching / facilitating to non-native speakersOne-on-one English tutoring

Teaching Video Editing, Motion Graphics, Photo Manipulation, Printed DesignOversight of student teams creating various district video projectsMaintaining daily school news broadcastMac and Windows PC system installation and supportMac Server installation and supportHigh performance RAID system design and implementation for group based media editing access