Tin Bui Email & Phone Number

United Kingdom

Nuvias introduction (www.nuvias.com) Nuvias Support is the name of the Nuvias Group Partner Assurance organisation and provides support contract and asset management, helpdesk services, remote configuration and management services, hardware replacement and engineer on-site services. These are only sold to channel partners via Nuvias Group companies.· Primarily concerned with technical support of Juniper products.· Provide technical assistance for incoming support queries related to networks, systems, software, and hardware.· Respond to queries online or by email and occasionally by phone.· Guide customers through a problem-solving process.· Install, modify, and repair systems and configurations.· Run diagnostic programs to resolve problems.· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.· Follow up with customers to ensure issues have been resolved.· Provide support to Field Engineers for remote operations.· Technically validate solution designs.· Technically validate/build Bills of Materials.· Update corporate systems diligently.

Vietnam

- Administrating all the network system of data center, solve the problems which refer to network issues, internet connection for end users.- Implementing, configuring network services on network devices, such as Router and Switch Juniper, Cisco, Dell, HP,.. - Co-operating with some of Internet Service Providers to solve issues which refer to peering connection issues with ISP, assuring the quality of service between users of ISP and application server

- Operate and supervise the MPLS network system of FPT Telecom.- Inform, cooperate with other technical teams to solve network incidents for the company's customer.- Technical support and configure some network services for clients such as MPLS Layer 2, Layer 3 VPN, routing by BGP, OSPF, Static protocol with network client device via leased line connection.- Implementing the system maintenance and upgrade plan.- Working on multiple network devices of different vendors, such as Juniper MX960, MX480, MX240, Ex4200; Cisco 3560, 6524, 7609; Zyxel and Huawei.- Network knowledge: + MPLS layer 2, layer 3 VPN Operation, routing with the Static route, OSPF, RIP, BGP protocol, route optimization for customers. + Coordinator, planning and configuring many services leased line connection for ISP's customer, such as banks, real estate company, etc. + Determining and troubleshooting network issues on system.