• Over 5 years’ experience in front desk and customer service• Highly skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner• Able to direct and accompany guests to different facilities and functions in the hotel• In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer• Hands-on experience in computing bill, collecting payment and making change• Proven record of performing tasks as mentioned on daily checklist• Demonstrated ability to answer inquiries about hotel services, shopping, dining and travel directions

*answer calls professionally*respond to customer inquiries*research required information using available resources*handle and resolve customer complaints*provide customers with product and service information*enter customer information*process orders, forms and applications*identify and escalate priority issues*route calls to appropriate resource*follow up customer calls where necessary*complete call logsproduce call reports