Tina Colman Email and Phone Number

assisting members of Auto Club with reservation bookings utilizing their Auto Club memberships Australia Wide and NZ.

Event staff and Reservations officer with Auto Clubships

• Providing a high level of customer service to prospective and new students• Handling enquires in person and over the phone• Responding to emails promptly and professionally • Undertaking administrative duties associated with new student enrolments, change to classes, timetables and attendance• Assisting with the check-in orientation desk at the meet and greet in semester 1• Managing the administration duties for Immigration and Human Services Gold Coast, in regard to overseas and local ESL English Language students and Youth/Adult Education students• Carrying out administration duties for the Skills for Education & Employment course (SEE), Adult Migrant English Program (AMEP) and Year 10 Literacy & Numeracy course• Assisting with the User Choice/ Trades by processing Packs Back verification of Apprenticeship documents• Providing administration support to the Electrical Team• Assisting the Marketing & Promotions Team by volunteer at awards nights for Graduates of TAFE Qld

• Responsible for managing the smooth entry of patrons through security and into event stadiums• Overseeing the daily duties of event staff during the day and evening• Assisted with the activations and promotional sites for TAFE Gold Coast on event day• Integral member of TAFE Training Team for Games Shapers and event staff

• Assisted with the document separation between Gold Coast City Council and Connexion Water • Organised and collated files and legal documentation• Accurately and efficiently entered data into Excel spreadsheets • Composed and delivered letters of finalisation to different departments• Generated and delivered daily and weekly statistical reports to Gold Coast City Council and AllConnex Project Supervisor• Responsible for the workload distribution for two support staff • Worked collaboratively with Nerang Gold Coast City Council CLO team by assisting with the introduction of the new G-Link timetable changes and provided information pertaining to the new Tram

• Delivered a high level of customer service in person and over the phone• Responsible for scheduling and re scheduling service bookings• Built positive and strong relationships with customers • Carried out courtesy follow-up calls to customer's • Handled complaints effectively by focussing on a positive outcome• Provided accurate and efficient data entry of bookings into the CRM systems• Achieved strict KPI's and targets in relation to call handling and bookings as per business guidelines• Undertook daily and monthly reporting on customer feedback and complaint escalation• Assisted with the cross training of new casual staff

• Responsible for managing the front desk and being the first point of contact • Booked client appointments in person, over the phone and via email• Handled complaints by focussing on a positive outcome• Provided accurate data entry of documentation and taxation returns as requested by Consultants• Prepared lodgements of various tax returns• Undertaking ATO lodgements using Handi-Tax, Client Integrated Systems (CIS) and Microsoft Work• Handling all ATO tax enquires • Communicated effectively with the ATO in regard to audits and assessment enquiries• Responsible for Accounts duties and Debt Collection