Responsible for client account management and budget oversight associated with the implementation of proprietary software package and client specific enhancement to application. Project Management, Business Analyst, and User Acceptance coordination services also provided to clients during various engagements.

Business Analyst/Project Manager on Integration team involved in conversion of customers from external vendors (PPL/ISTA) to internal platforms (Siebel/Lodestar/DataWarehouse) associated with corporate aquisitions.Impact Highlights:• Led effort to develop understanding of source and sink system data, operational processes, and reporting structures to enable development of data mapping, data validations and conversion controls for conversion efforts• Leading efforts to convert to ATMS/Gestalt from Sterling Integrator for data transportation between utilities, external vendors and internal DRM/Billing systems. Multiple roles for effort have included Project Manager, IT Lead, Business Analyst, QA Lead and UAT Lead

Directed the implementation of innovative commercial, industrial and mass retail electric products, in addition to process improvement efforts across multiple business units. Detailed requirements, created test plans, coordinated user testing and training to ensure successful implementation of projects. Led billing operations for industrial and commercial customers for the first year of deregulation with ability to recognize change actions to reduce processing time, cost, and operational defects while improving billing accuracyImpact Highlights:• Led effort to implement interval data based billing system, interfaces and reports at opening of deregulated retail electric market.• Led efforts to implement complex retail products – MGI, MCPE+, Block and Index, and Cap and Save• Designed and implemented system process that replaced manual processing of transactions and tracking processes for commercial and industrial wholesale energy procurement to enable product expansion, while reducing manual processing time by 50% and processing errors by 5%.• Reduced processing times and operational redundancies by developing and implementing centralized and standardized business and software processes for company offered incentive programs.

Led team responsible for the billing of industrial and commercial electric customers. Directed the implementation of new billing system and processes required due to deregulation of electricity. Impact Highlights:• Reduced operational risks and automated collection and reconciliation of data required to manage and settle electricity purchases according to contractual tariff terms.• Resolved critical control and operational weaknesses; identified problems, recommended improvements, and worked in collaboration with Operations, Accounting, Regulatory, and Customer to implement issue resolutions.• Effectively communicated with internal and external customers as necessary to resolve discrepancies and issues encountered during administration of contractual agreements.• Developed procedure manuals to support training and transition of system and process activities.