Maria Christina T. Email & Phone Number

Senior leader with over twenty one (21) years of management experience across multiple lines of business in the Service Delivery (SD) industry, Business Process Outsourcing (BPO), and Global Shared Service Companies (GSSC), specializing on the following:1. Strategic & tactical approach to problem solving through innovative & collaborative partnerships, promoting resilience & growth- mindset, and driving continuous improvement and excellent production performance2. Development of highly motivated, proactive, and results-driven leadership teams committed to keeping pace with a rapidly evolving and advancing industry3. Profit and Loss management which successfully yields cost reduction and effective budget utilization 4. Stakeholders & client management through proactive and effective communication with executive team, clients, staff and customers 5. Launch of start-ups, bringing in new businesses, scaling to enable and support further growth resulting to additional revenue6. Project management, process improvement, performance management, and leadership development These have been attained through management of overall Operations in the IT/Cloud Solutions & Professional Services, Insurance industry, Customer Service, Finance, Telecommunication, Online Sales Operations in the BPO and Shared Service setups.

Listed skills include Call Centers, Performance Management, Bpo, Process Improvement, and 46 others.

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  University Of The Philippines - Manila

  Bachelor Of Science (Bs)