Tina Boutin Email & Phone Number

Portland, Me, Us

• Collaborate with clients to develop custom O365 SharePoint intranets aligned with their business goals.• Train clients on best practices for configuring and managing their SharePoint environment.• Guide client IT Staff and content managers on creating and maintaining new and existing SharePoint sites and associated artifacts.• Assist clients in developing a sustainable governance plan.• Partner with clients to create custom business solutions leveraging Power Apps.• Build and implement Power Automate solutions to improve business processes.• Audit existing cloud storage and advised clients on data governance practices to reduce the risks involved in an enterprise Copilot deployment.• Audit clients' Power Platform and Dataverse security roles, environments, and capacity and provided actionable recommendations.• Provide guidance and recommendations regarding Microsoft's Power Platform and SharePoint licensing.• Deliver Tier II support for escalated client SharePoint and Microsoft Power Platform tickets• Participate in client discovery meetings with internal sales team members to design appropriate solutions, address client questions and develop proposal scopes of work.• Research ongoing platform changes to provide guidance to clients.

• Manage an ongoing project base of 40-55 projects at a given time.• Define and develop project plans, resourcing schedules, and milestones for project implementation.• Provide direction and leadership to the project team.• Develop communication plans and deliver client-facing status update reports on a weekly basis.• Act as the company point of contact on two separate security phishing applications including onboarding and training administrative users and responding to client questions.• Create and review Project Management reports for high volume accounts and review findings with client stakeholders during a bi-weekly meeting.

• Coach, manage and empower the Customer Service team.• Effectively manage relationships between Customer Service and other departments to align business goals and objectives.• Manage new customer multi-service onboarding projects, coordinating with multiple engineering departments, customers, and vendors.• Manage and coordinate all DOE AP and switch incident needs with internal infrastructure NOC team, outside vendors, and school contact.• Coordinate, schedule and manage client off-boarding projects.• Develop, create, and analyze reports such as demand, performance SLA and SLO, business reviews and various other reports for internal departments.• Support technical escalation needs from Director of Engineering, Engineering Manager, and NOC Manager.

Portland, Me

• Work with a team of engineers to schedule technical customer requests.• Drive tickets to close for superior customer experience.• Develop and create reports for the SE leadership team.• Work with the engineering manager on escalated tickets.• Assist with the development of the daily engineering overdue ticket and daily huddle reports.• Schedule and run weekly calls with high level clients to report open and closed ticket status reports.

Portland, Maine Area

• Create and analyze sales reports.• Content creation for social media marketing using Facebook, Twitter, and LinkedIn.• Track, input and run commission reports for Agents.• Reconcile and record all company transitions using QuickBooks.• Manage sales, customer and agent contacts using CRM system Agency Bloc.• Create monthly newsletter.• Administrative Assistant to the Founder of Blue Goose, Inc.• Implement recruiting efforts for Insurance Agents to join the team.

Portland, Maine Area

• Build and maintain relationships with existing accounts.• Coordinate and manag student enrollments.• Manage contacts and sales using Microsoft CRM.• Email marketing using Constant Contact.• Social media marketing using Facebook and LinkedIn.• Database Management using Access.• Creating invoices, reports, and estimates using QuickBooks.• Prospecting and growing business through networking and leads.

Sanford, Maine

• Analyze sales data and created reports to track market trends.• Serve as point of contact for “One Touch Resolution” approvals for territory sales managers.• Track sales and promotions.• Train new hires on reports, one touch resolution, sales, and basic ordering skills.• Provided a mutually beneficial relationship and a high level of customer service to customers.

Education record

• Build a Modern App with Power Apps • Microsoft Copilot Partner 3 day Bootcamp • Intro to Dataverse Workshop • The Masterclass Power Apps.

Direct Managers Series

Direct Managers Series

Http://Www.Thinkhdi.Com/

HDI Desktop Support Manager

Education record

Introduction to Project Management, PowerPoint, HTML5, CSS3, Excel, Time Management, Goal Setting, Interpersonal Communications, WordPress

Web Page, Digital/Multimedia And Information Resources Design