Tina Brown Email & Phone Number

New York, Ny, Us

Los Angeles Metropolitan Area

I manage and optimize partnerships with leading hyperscaler platforms such as AWS, Microsoft Azure, and Google Cloud. I work closely with internal teams and external partners to drive operational efficiency, enhance partner engagement, and maximize revenue opportunities. I coordinate with sales, marketing, product management, and technical teams to ensure seamless collaboration and successful execution of joint initiatives.Key Responsibilities:Develop and maintain strong relationships with hyperscaler partners, acting as the primary point of contact for operational matters. Coordinate joint business planning activities, including goal setting, strategy development, and performance tracking. Analyze and optimize sales processes related to hyperscaler partnerships to increase efficiency and effectiveness.Streamline and optimize processes related to partner engagement, onboarding, and collaboration.Identify and implement best practices to enhance operational efficiency and effectiveness in partner interactions.Collaborate with deal desk, finance, marketing, support, legal, and product management teams to ensure comprehensive support and alignment across functions.Create and maintain dashboards and reports to provide visibility into key metrics and insights for internal and external stakeholdersDevelop and deliver training and enablement materials to educate internal teams on hyperscaler partnership programs, processes, and benefits.Ensure that sales representatives are equipped with the necessary knowledge and resources to leverage hyperscaler partnerships effectively.Focus on enhancing the customer experience through optimized sales operations and effective support.Support cross-functional teams to drive operational efficiencies and improve overall business outcomes.Address and resolve any operational issues or challenges that arise in the context of partner engagements.

Los Angeles Metropolitan Area

As the Service Operations Lead I am responsible for overseeing and managing the operations of a service-oriented department within DataStax. This position focuses on ensuring the efficient delivery of high-quality services to customers while maintaining effective internal processes. I collaborated with cross-functional teams, set performance goals, and implement strategies to enhance service delivery and customer satisfaction. Conduct win/loss analysis and contribute technical approaches to recompetes, effectively defending bids through exceptional delivery and proposal support.Key Responsibilities:Service Delivery Management: Develop and implement strategies to improve service delivery processes, ensuring high standards of quality, efficiency, and customer satisfaction.Team Leadership: Lead and motivate a team of service professionals, providing guidance, support, and training to ensure optimal performance and development.Process Improvement: Identify areas for improvement within service operations and implement process enhancements to streamline workflows, reduce costs, and enhance overall productivity.Performance Metrics: Establish key performance indicators (KPIs) and metrics to measure the performance and effectiveness of service operations. Regularly monitor and report on these metrics, making data-driven decisions to drive improvements.Cross-functional Collaboration: Collaborate with various internal teams, including sales, product development, and support, to ensure seamless service integration and alignment with organizational goals.Risk Management: Identify potential risks and develop mitigation strategies to minimize disruptions to service operations. Proactively address any issues or escalations to ensure timely resolution.Reporting and Analysis: Prepare regular reports and analyses on service performance, operational efficiency, and customer satisfaction. Used data insights to identify areas for improvement and drive decision-making.

San Ramon, California

As a Mobility Specialist, I played a critical role in managing and optimizing our organization's mobile device ecosystem. My expertise in mobile device management, technical troubleshooting, and mobile security ensured seamless connectivity, enhanced productivity, and cost-effective mobile solutions for our customers. I was responsible for overseeing the provisioning, configuration, and decommissioning of mobile devices, managing vendor relationships, and analyzing data to drive informed decisions. Key Responsibilities:Managed and optimized mobile device inventory, ensuring accurate tracking, provisioning, and decommissioning processes, resulting in improved operational efficiency.Developed and implemented mobile device management (MDM) strategies to enforce security policies, safeguard data, and mitigate risks, enhancing the organization's overall mobile security posture.Collaborated with cross-functional teams to evaluate and select mobile service providers, negotiated contracts, and optimized service plans, resulting in substantial cost savings without compromising service quality.Conducted comprehensive audits of mobile expenses and identified opportunities for cost reduction, resulting in significant expense savings through contract renegotiations and plan optimizations.Provided end-user support and training on mobile technologies, troubleshooting issues, and ensuring seamless mobile device connectivity and productivity for employees.

Temecula, California, United States

As a Freelance Senior Business Consultant, I played a critical role in providing expert guidance and strategic solutions to clients seeking to enhance their business operations, optimize performance, and achieve their organizational goals. With my extensive experience and comprehensive understanding of various industries, I collaborated closely with clients to identify challenges, analyze data, and develop tailored strategies to drive growth, efficiency, and profitability.Key Responsibilities: Consultation and Analysis: Conduct in-depth assessments of client businesses, including their operations, processes, and financial performance. Analyze market trends, competition, and industry benchmarks to identify areas for improvement and growth opportunities.Strategy Development: Collaborate with clients to develop strategic plans aligned with their business objectives. Provide insights and recommendations on business models, market positioning, product development, pricing strategies, and customer acquisition and retention.Process Improvement: Identify inefficiencies, bottlenecks, and areas of waste within client operations. Design and implement streamlined processes, systems, and workflows to optimize productivity, reduce costs, and enhance overall operational effectiveness.Change Management: Advise clients on change management strategies to successfully implement organizational transformations, mergers, acquisitions, or process reengineering initiatives. Assist in developing communication plans and training programs to ensure smooth transitions and employee engagement.Performance Monitoring: Define key performance indicators (KPIs) and develop monitoring mechanisms to track progress towards goals. Provide regular performance reports to clients, highlighting achievements, identifying areas for improvement, and recommending adjustments to strategies and tactics as needed.

Greater Atlanta Area

Key Responsibilities: Managed all phases of the software development lifecycle (SDLC) for vaccine management applications: Led and oversaw the entire process of software development, starting from project initiation to planning, execution, monitoring, and closure. Ensured adherence to project timelines, quality standards, and budget constraints throughout the SDLC.Guided work from client needs and ideas to goals and delivery, ensuring successful implementation of new functionality: Collaborated closely with clients to understand their requirements, translate their needs into actionable goals, and drive the development team towards delivering solutions that met or exceeded client expectations.Decreased, automated, and defined existing functionality, resulting in significant cost savings for clients: Identified opportunities to optimize existing software functionality, streamline processes, and reduce manual efforts. Leveraged automation and process improvement techniques to enhance efficiency, increase productivity, and ultimately deliver cost savings for clients.Developed and delivered presentations to ensure client understanding and acceptance of deliverables: Created compelling and informative presentations to effectively communicate project progress, deliverable status, and key milestones to clients. Ensured that clients were informed and engaged throughout the project, promoting transparency and client satisfaction.Monitored and reported on team activities to key leadership: Implemented robust monitoring and reporting mechanisms to track team progress, identify potential bottlenecks, and mitigate risks. Generated comprehensive reports for key leadership stakeholders, providing them with insights into project status, resource utilization, and overall performance.

Atlanta, Georgia, United States

Managed all phases of the software development lifecycle (SDLC) for management applications. With a strong focus on client satisfaction and cost savings, I guided work from initial client needs and ideas to the successful implementation of new functionality. By leveraging my expertise in project management, client relationship management, and team leadership, I consistently delivered industry-leading software solutions that generated significant cost savings for clients. With excellent communication and analytical skills, I effectively developed and delivered presentations to ensure client understanding and acceptance of deliverables. Key Responsibilities: (MISO) - Successfully managed the CDC Procurement and Purchase Card Applications throughout the SDLC, from client needs assessment to delivery, resulting in industry-leading software that generated millions in cost savings. NCIRD - Provided support to the CDC NCIRD in implementing the VTrckS (Vaccine Management Tracking System), a national vaccine management solution supporting 64 grantees and over 40,000 providers.Contributed to data management, business intelligence, and testing efforts, ensuring successful system implementation.MISO - Collaborated with SES & GS-15 leadership to drive adoption of agile methodologies and transformative change within the business organization, significantly enhancing customer experience and engagement. Managed the Procurement and Purchase Card Applications throughout the SDLC, from client needs assessment to delivery, resulting in industry-leading software that lead to cost savings. PGO - Provided support to CDC PGO in the integration of a new enterprise-wide acquisition solution, the HHS Consolidated Acquisition Solution (HCAS). Served as the Prism Functional Lead, ensuring successful implementation by managing activities such as requirements gathering, risk management, client communications, testing, data migration, and configuration management.

Virginia, United States

As a Senior Consultant at Compusearch Software Systems, I played a pivotal role as the PRISM Functional Lead, providing comprehensive support and driving operational excellence across various government agencies. Key Responsibilities: Operations Leadership: Led cross-functional teams and provided strategic direction to drive operational effectiveness and achieve business objectives. Implemented streamlined processes and optimized workflows, resulting in improved efficiency and cost savings.Oversaw system administration and ensured the smooth functioning of PRISM, maintaining high levels of system reliability and availability.Business Process Analysis and Optimization:Conducted thorough business process analysis, identifying areas for improvement and implementing targeted solutions. Collaborated with stakeholders to gather requirements, aligning business needs with system functionalities. Implemented effective risk management strategies to mitigate operational risks and enhance overall performance.Client Communications and Relationship Management:Acted as a primary point of contact for clients, fostering strong relationships and ensuring clear and proactive communication Provided ongoing support, addressing client inquiries, resolving issues, and ensuring high levels of client satisfaction. Collaborated with clients to understand their unique business requirements and provide tailored solutions.Configuration Management:Managed the configuration of the PRISM system, ensuring accurate and up-to-date settings to align with clients' needs. Implemented configuration changes, following established change management processes and maintaining system integrity.My contributions as the PRISM Functional Lead were instrumental in optimizing operations and achieving client objectives.

Bs, Computer Science

Master'S Degree, Project Management

Sap Erp Certification