Tina L. Richmond Email & Phone Number

My role is to:- Connect IT professionals across the world with time & cost-savings solutionsService Express is a leading TPM (Third Party Maintenance) provider that delivers on-site hardware maintenance support for server, storage and network systems. Customers have extended the life of their data center equipment, increased up time, and saved up to 60% over OEM maintenance costs with our service since 1993. In addition to maintenance, we also offer hardware system solutions (new and refurbished), upgrades, OS support, IT asset recovery, virtualization support and data center relocation. Our SERVICE and commitment to our customers is our priority, that is why we have consistently earned a Net Promoter Score (NPS) of 90+ in an industry with an average NPS of 20.

Kalamazoo, Michigan Area

During my time with EG Workforce Solutions, I’ve had the opportunity to contribute to the growth and success of the company. As an EG Sales Manager, I was responsible for business development, client relationship management, providing a consultative approach to the hiring needs of my clients. I helped lead EG in its model of delivering “measurably better” results through proprietary systems that lends back to the mission of Helping People Succeed.- Achieved 159% of plan during pandemicIn a recruitment market saturated by mediocre success rates, EG Workforce stands out for our industry expertise and NPS score of 60 (the industry average is -3).Our services include:◈ Temporary Staffing◈ Direct Hire Recruiting◈ RPO Services◈ Managed Services

Kalamazoo, Michigan Area

As part of the Xerox Consulting division I provided the opportunity for clients to control the least auditable area of their business. Allowing them to reduce costs of operational expenses, maximize return from the firms assets, improve environmental awareness, and increase efficiencies in a secure document environment.I helped clients gain visibility and control of their print and information environment by performing an assessment, designing a tiered solution, and implementation. This was followed by on-going management by my team and I, utlillizing Lean Six Sigma methods to ensure the customers needs in their ever-changing environment continue to be met.

Kalamazoo, Michigan Area

Developed long and short-term solutions for clients by helping them gain insight on the true cost of ownership for documents and implementation of rules based printing. Conducted business reviews to address client needs and expand opportunties based on their changing business environment, also provided strategies for continuous improvement. Worked closely with Michigan State University with implementation and growth of print procurement program, Provided change management support to Albion College. Successful implementation of new programs at Kellogg's and Whirlpool.Produced mutually beneficial solutions and partnerships, at all levels of an organization, creating customer advocacy and long term relationships. Gained customer confidence by increasing productivity and efficiencies while reducing costs. Continued double digit sales growth YOY.

Responsible for developing, branding and marketing programs for multiple business units to ensure long-term growth and market share. Developed partnerships with community organizations and businesses through creative programs, sponsorships and events. Developed new youth and College student targeted programs. Successful in increasing revenues through multi-channel marketing on limited budget.

Kalamazoo, Michigan Area

Developed and cultivated new business- Increased and maintained 97% of course packs at WMU, worked with mutliple departments and Colleges to support various operational and marketing print needs. Demonstrated strong leadership skills by successfully identifying and implementing systems to eliminate waste, increase productivity and profits to an established team of employees. Assisted with the rebranding of the company from a local mom and pop printer into a customer centric provider of printing solutions.

Greater Detroit Area & Kalamazoo

Provided printing solutions to multiple Fortune 1000 companies and Mid-size businesses. Created an unique partnership with Southfield Public Schools which resulted in increased sales revenues from $200 per month to $20,000 per month. This partnership received two awards and recognition by the founder of Kinko's, along with giving me the opportunity to speak at the Oakland Intermediate School District development day, presenting to over 750 teachers. Achieved double digit sales growth each year. Acted as a mentor to new team members.