Tina Smith Email & Phone Number

Greater San Diego Area

Responsible for the development and implementation of Health Care Reform program requirements.

Managed HSBC Auto Finance customer website. Supported customer website and email communications channel. Managed the development and implementation of business strategies for the Portfolio Management division focused on revenue growth and cost reduction. Worked with vendors and managed vendor products and programs promoted on the customer website.

Directly managed large scale eBusiness projects and had business responsibility for delivering projects on time and budget, while meeting quality expectations. Provided business leadership in day-to-day project execution, and acted as the single point of contact for all business decisions during the project lifecycle. Managed eBusiness Development team.

Conducted due diligence, strategic development, problem solving, implementation and regression testing of various eBusiness initiatives for 8 credit card portfolios. Additional responsibilities included conflict resolution, project management, acting as a point person for operations and a liaison between various other business divisions.

Project manager for various marketing projects.Developed first online credit card application and customer care website for 4 portfolios. Websites generated in excess of $1.4 billion in receivables yearly. 9MM card members registered for online care.Managed project team that implemented the first email response software, Kana Response. Control Record.